Navigating AETNA

Downloading a Temp Card

Please go to the Aetna website and download your temporary ID card by entering your Student ID and DOB.

Your Student ID number is your Columbia PID number located in your SSOL account.


The CUIMC Student Health Service is your primary care provider (including any enrolled spouse or partner) and is responsible for determining the most appropriate treatment for your health care needs. Most off-campus specialist care requires a referral from the Student Health Service. ALL referrals MUST be renewed each policy year (except Mental Health referrals).

You do not need a referral from the CUIMC Student Health Service for the following services:

  1. Primary and preventive obstetric and gynecologic services including annual examinations.
  2. Emergency Services - You do not need a referral for an ER visit but you MUST get a referral from the SHS for all follow up specialist visits.
  3. If you are ever more than 50 Miles away from campus, you may go directly to a provider in that area. Please ensure that the provider you are seeing accepts the AETNA Columbia Student Health insurance by using DocFind to maximize your benefits.
  4. Dependent children do not need a referral.

Finding a Doctor

Please go to the Aetna website and click on:

  • Find Your School
  • Type In: Columbia University
  • On the left side there is a link called "Find a doctor, hospital or pharmacy"

You may search for in-network specialists. Choosing an in-network physician saves you money.  Please note there is a $600 deductible if you choose to visit an out-of-network provider. 

Your Coverage At A Glance

For detailed information on your plan please click on the links below:

Customer Service

For questions about:

  • Enrollment
  • Coverage Benefits
  • Referrals

Please contact:
Student Health Service:
(212) 305-3206 or
Mon-Thurs 8:00-5:00pm and Friday  9:00-4:00pm EST


For questions about:

  • Plan Benefits
  • Claims
  • Inpatient admission
  • Pre-certification

Please contact:
AETNA Customer Service:
(800) 859-8471
Mon-Fri 8:30-5:30pm EST


For questions about:

  • Prescription drug claim
  • Pharmacy claim forms
  • Medication Coverage
  • Pre-authorization

Please contact:
AETNA Pharmacy Management:
(800) 238-6279
Available 24 hours a day