Contact Us

Columbia University Irving Medical Center's Facilities Customer Service Center plays a key role in supporting our community. The Customer Service Center relays customer requests and feedback to our Engineering and Operations teams to ensure that your issues are addressed in a timely manner. Each year, we receive more than 20,000 work orders, and the care and coordination of our staff are crucial to helping us resolve them.

Urgent Issue in Our Facilities? Call Us.

Report situations that pose a life safety or health hazard or may cause major property damage, such as floods and gas leaks, to us immediately at 212-305-HELP (4357), option 3.

For fires, please call Public Safety at 212-305-7979 and 911.

Non-Urgent Requests

For all non-urgent requests, please submit a work order (UNI login required). If this is not a routine custodial or maintenance request, your request may be chargeable; please have your ARC ChartString number on hand when you begin the work request process. To learn more about which requests are chargeable and non-chargeable, see A-Z Services and Rates.

How Are We Doing?

We aim to continuously improve our service, and we appreciate your feedback. Take a minute to fill out our feedback form.

Customer Service Center
650 W. 168th St.
William Black Building, Room B-02
New York, NY 10032
United States

212-305-4357 x3

Hours of Operation:
Monday–Friday: 8 a.m.–5 p.m.
Saturday–Sunday: Closed
After 5 p.m. on weekdays and 24 hours a day on weekends and University holidays, calls to 212-305-HELP (4357), option 3, are forwarded to Public Safety.

Meet Our Team

  • Joan Hill-Golding

    Service Representative, Facilities Communications

    • 212-305-4357 x3

    For more than 25 years, Joan Hill-Golding has been a valued member of Columbia University Irving Medical Center. As a service representative at the CUIMC Facilities Customer Service Center, she fields daily requests and inquiries related to CUIMC Facilities, connecting customers with solutions.

  • Christine Jennette

    Service Representative, Facilities Communications

    • 212-305-4357 x3

    Christine Jennette joined Columbia University Irving Medical Center in early 2015. As a service representative, she plays a key role in providing thorough, effective service by fielding phone calls and emails received by the Facilities Customer Service Center.

  • Tiffany Lawrence

    Service Representative, Facilities Communications

    • 212-305-4357 x3

    For more than five years, Tiffany Lawrence has served the CUIMC Facilities Customer Service Center by being a first point of contact for customers from across the campus, working to ensure they receive timely, accurate responses to their inquiries.