Contact Us

We look forward to answering any questions or concerns you may have regarding accommodations. Feel free to email, call, or stop by our office in person.

Office Hours

Monday-Friday, 8 a.m.-5 p.m.
Our office is closed on weekends and University holidays.

Phone: 212-305-HELP (4357), option 2
Fax: 212-544-1900

Need something fixed?

Submit a request online. You can also check your work order status.


For urgent requests—such as floods, gas leaks, broken apartment door locks, or broken windows—call us immediately at 212-305-HELP (4357), option 2, from Monday through Friday, 8 a.m.–5 p.m. For emergencies outside of these hours, see your front desk.

For any on-campus emergencies, including fire, call Public Safety at 212-305-7979 and 911.

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Office of Housing Services
50 Haven Ave.
50 Haven Ave., Room #109
New York, NY 10032
United States

Meet Our Team

  • Diana Mejia

    Assistant Vice President, Campus Operations

    Diana Mejia
  • Neliana Acevedo

    Mail Room Assistant, Office of Housing Services

    Neliana "Nelly" Acevedo has been a part of the Columbia University Irving Medical Center community since 2002. As the mail room assistant, she ensures that all mail and packages addressed to Bard Hall, Georgian, and 154 Haven Ave. residents are properly logged and received in a timely manner. She also manages the Office of Housing Service's relationship with various mail carriers.

    Nelly previously worked in the College of Physicians and Surgeons Mail Room Services, where she logged and distributed mail and packages to all departments and offices within the building.


    Neliana Acevedo
  • Noemi Bueno

    Assistant Director of Leasing, Office of Housing Services

    Noemi Bueno has been a key member of the Office of Housing Services team since 1997 and currently oversees housing assignments for students and postdoctoral candidates. She works closely with her team and the leasing agent to keep students informed about housing procedures and processes throughout the year.

    Noemi has an open-door policy for students and staff and warmly welcomes anyone who may have a question or concern about the housing process. Each year, she enjoys being part of Commencement and seeing students who once entered on-campus housing graduate and receive their degrees. She holds an associate degree in Applied Sciences-Computer Programming from LaGuardia Community College.

    Noemi Bueno
  • Rocío Calixto

    Leasing Agent, Office of Housing Services

    Rocío Calixto ensures that prospective students and postdocs receive detailed information regarding accommodations and leasing procedures. She also conducts all lease signings at Columbia University Irving Medical Center. A native New Yorker, she is always eager to welcome CUIMC community members to Washington Heights. She loves interacting with tenants and enjoys getting to know them and their stories. Rocío also assists students and CUIMC affiliates interested in off-campus housing, providing them with housing listings and connecting them to local brokers.

    Rocío joined CUIMC in 2011 as a service representative for Facilities Management and Campus Services. She transitioned to the Office of Housing Services in late 2014. She previously worked as a senior loan officer with BBVA-Bancomer Hipotecaria Nacional Mexicana and holds a B.A. in international studies and human services from Mount Saint Mary College.


    • CUMC Facilities Giraffe Award, 2015
    Rocío Calixto
  • Marco Camacho

    Maintenance and Grounds Manager, Office of Housing Services

    A specialist in customer service and satisfaction, Marco Camacho has built a strong career during his more than 30 years of experience with Columbia University. A motivated self-starter, Marco evolved from his initial roles as security security and laborer to serve as a Facilities Management supervisor and now building manager for the Office of Housing Services.

    In Housing, Marco manages the upkeep of the many residential buildings that house members of the CUIMC community. He hires, supervises, and trains personnel as they work together to operate and maintain the buildings. He inspects and assesses needs for repairs and improvements on an ongoing basis. Each year, as tenants graduate and new tenants move in, Marco plays a pivotal role in helping to coordinate the process and minimize the disturbance to current tenants. Marco’s priorities are customer satisfaction, efficiency, and attention to detail. Both customers and colleagues can look to him to work collaboratively with the Housing team and take the lead in resolving challenges.

    Marco Camacho
  • Amarilis García

    Administrative Assistant, Office of Housing Services

    As the administrative assistant for the Office of Housing Services, Amarilis García is responsible for Bard Hall housing assignments, consisting of 295 units, and semesterly billing. In addition to assisting students with room renewal, early arrivals, and room transfers, she also arranges short-term accommodations to visiting students and Columbia University Irving Medical Center affiliates and housing for the Summer Health Professions Education Program. Amarilis manages Bard Hall events reservations for CUIMC departments and student groups and works closely with CUIMC departments to ensure proper billing for short-term and summer accommodations and event reservations.

    Amarilis joined CUIMC in 1987 and loves serving as a resource for students with housing inquiries.

    Amy Garcia
  • Raymond Jimenez

    Assistant Director, Office of Housing Services

    Raymond Jimenez oversees the day-to-day operations for the Office of Housing Services. To ensure an optimal on-campus residential experience at Columbia University Irving Medical Center, he regularly collaborates with Capital Project Management, supporting projects within Housing, Engineering, the Vagelos Education Center, Georgian Building, Compliance, Custodial Services, Public Safety, and Finance.

    Ray has extensive experience in New York City real estate management and construction. In 1998, he joined Columbia University Facilities, serving as associate director of Graduate Housing Operations at the Morningside campus. He began his current role in 2016. Raymond is currently pursuing an MPA, with a concentration in Advanced Management and Finance, from Columbia University.  He holds a MS in construction administration from Columbia University and a BS in humanities and justice from John Jay College of Criminal Justice.

    Raymond Jimenez
  • Jayson Mattei

    Plant Superintendent, Office of Housing Services

    Jayson Mattei joined the Office of Housing Services as plant superintendent in early 2019. As superintendent, Jayson has direct day-to-day oversight of facilities equipment to ensure operation at University standards. In addition to equipment optimization, Jayson works directly with all building maintenance and fire safety personnel to further uphold University standards and meet tenant needs.

    Jayson has a passion for the facilities operation industry. He has previously served as a facilities manager for Grand Central Neighborhood, SKA Marin, and most recently WeWork. At WeWork, he managed and operated four buildings, totaling 350,000 total square feet. Over his career, he has managed a range of facilities, both privately and commercially owned. 


    • Columbia University
      • Construction Management Certification
    • NATE (North American Technician Excellence)
      • NATE Core
      • HVAC Industry Competence Certifications (residential and light commercial)
    • Environmental Protection Agency
      • 608 Universal Technician
      • RRP Lead Technician
      • Type 1 Small Appliance
      • Type 2 High Pressure, Type 3 Low Pressure Systems
      • Indoor Air Quality Technician
      • HVAC Preventive Maintenance Technician
      • R-410A Technician Certifications
      • Green HVAC Technician
    • FDNY Certificates of Fitness
      • F-89 Fire and Life Safety Director
      • F-58 Fire Safety Director
      • F-59 Emergency Action Plan Director
      • S-14 Standpipe for Multiple-Zone Systems
      • S-13 Citywide Standpipe Systems
      • S-12 Sprinkler Systems
      • S-95 Supervision of Fire Alarm Systems and Other Related Systems
      • S-78 Cleaning and Testing of Smoke Detectors
      • P-99 Low Pressure Oil Burner Operator
      • P-98 Supervise Fuel-Oil Transfer in Buildings
      • B-29 Supervision of Battery Systems and Other Related Equipment 
      • C-92 Supervising, Storage, Handling and Use of Flammable or Combustible Liquids
      • F-07 Fire and Emergency Drill Conductor
      • F-01 Citywide Fire Guard for Impairment
      • A-35 Operate and Maintain Air Compressors
      • G-60 Torch Use of Flammable Gases
    • OSHA (Occupational Safety and Health Administration)
      • 30-Hour General Industry
      • 30-Hour Construction 
      • Bloodborne Pathogens
      • Hazard Communication
      • Emergency Action Plan
    • Department of Environmental Protection
      • NYC Air Pollution Control Code Certificate of Fitness (Boiler Oil Technician)
    • National Fire Protection Association
      • NFPA 13: Installation of Sprinkler Systems 
      • NFPA 20: nstallation of Stationary Pumps for Fire Protection
      • NFPA 25: Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems
      • NFPA 3000s Training Certifications
    • NYS Department of Environmental Conservation
      • 30-hour Pest Control Core
      • 7A Applicator and 7G Cooling Towers Maintenance
    • North American Board of Certified Energy Practitioners
      • PV Solar Panel Installation Course Certification
    Jayson Mattei
  • Pedro Montalvo

    Administrative Aide, Office of Housing Services

    As the front desk representative for the Office of Housing Services, Pedro Montalvo is responsible for all receptionist and clerical duties. He welcomes guests, answers questions, and addresses concerns. Pedro also manages the work requests for apartments and rooms that students place through the online work order system. After closing out work orders, he surveys students to gather compliments and concerns.

    In his free time, Pedro is a boxing trainer and has trained more than 10 New York Metro boxing champions.

    Pedro Montalvo
  • Abraham Pagan

    Manager, Office of Housing Services

    Abraham Pagan has more than 25 years of experience in residential and mixed-use property management for major academic and health care institutions. Since joining Columbia University Irving Medical Center's Office of Housing Services as a manager in 2009, he has overseen repairs and maintenance operations for residential and office tenants. He is also part of the Facilities Emergency Management Operations Team. Before joining CUIMC, Abe worked at St. Luke’s-Roosevelt Hospital Center, Mount Sinai Medical Center, and One Hunters Point and One Hunters View in Long Island City.


    • FDNY Certificates of Fitness
      •    P-16 Low PSI Oil Burner
      •    S-12 Citywide Sprinkler Systems
      •    S-13 Citywide Standpipe Systems
      •    S-95 Supervision of Fire Alarm Systems
    • Department of Environmental Protection: Air Pollution
    • Environmental Protection Agency: Universal Technician
    • U.S. Department of Labor: Occupational Safety and Health Administration (OSHA), General Safety & Health
    Abraham Pagan
  • Maritza Pierret

    Administrative Aide, Office of Housing Services

    Maritza Pierret oversees all financial duties for the Office of Housing Services. She works closely with Columbia University Irving Medical Center's Finance and Administration and Columbia University Procurement to process all requisitions, invoices, and vendor payments. She assists the housing director with the Resident Advisors program and processes all their reimbursements. Maritza is also in charge of summer housing for students who stay on campus after their original contracts expire. She attends to walk-ins, phone calls, and emails from current and prospective students.

    Maritza has been at CUIMC for over 18 years. She loves taking walks during her lunch break, and is an avid reader.

    Maritza Pierret
  • Mario Rapetti

    Director, Office of Housing Services

    Mario Rapetti joined the Office of Housing Services as director in March 2020. Mario manages the daily operations of the Office of Housing Services, which includes all aspects of housing assignments and residential facilities and operations for our 7 on-campus residential buildings.  In his previous role as the assistant dean of Student Life at SUNY Purchase College, Mario oversaw the offices of housing and residence life, student life, leadership, and orientation programs.  Mario is a Certified Emergenetics Associate, is an avid traveler visiting 40 countries, and enjoys spending time with his two dogs and exploring the many benefits of New York City.   

    Educational Degrees

    • Bachelor of Science:  Biology
    • Master of Arts:  Student Affairs in Higher Education
    • Certification Degree in Human Resource Management
    • Currently enrolled in MBA program
  • Nancy Rodriguez

    Administrative Assistant, Office of Housing Services

    Nancy Rodriguez has been with the Office of Housing Services for more than thirty years. She oversees the daily operation of Bard Athletic Center’s membership and financial records. She processes records of all apartment housing vacancies and financial front-end payroll. Nancy is also responsible for Georgian Residence housing assignments and semester billings. She also maintains the office supply inventory and provides any other necessary administrative support.

    In her spare time, Nancy loves hiking and writing movies scripts.

    Nancy Rodriguez