Strategic Communications

We oversee strategic communications and marketing as well as customer-centric initiatives.

Meet Our Team

  • Erin James

    Director of Strategic Communications, Facilities Management and Campus Services

    • 212-342-4420
    Erin James
  • Joan Hill-Golding

    Service Representative, Customer Service Center

    • 212-305-4357 x3

    For over 25 years, Joan Hill-Golding has been a valued member of Columbia University Medical Center. As a service representative at the CUMC Facilities Customer Service Center, she fields daily requests and inquiries related to CUMC facilities, connecting customers with solutions.

    Office Address

    Customer Service Center
    William Black Building
    650 W. 168th St., B-02
    New York, New York 10032

  • Christine Jennette

    Service Representative, Customer Service Center

    • 212-305-4357 x3

    Christine Jennette joined Columbia University Medical Center in early 2015. As a service representative, she plays a key role in providing thorough, effective service by fielding phone calls and emails received by the Facilities Customer Service Center.

    Office Address

    Customer Service Center
    William Black Building
    650 W. 168th St., Room B-02
    New York, NY 10032

  • Tiffany Lawrence

    Service Representative, Customer Service Center

    • 212-305-4357 x3

    For more than five years, Tiffany Lawrence has served the Columbia University Medical Center Facilities Customer Service Center by being a first point of contact for customers from across the campus, working to ensure they receive timely, accurate responses to their inquiries.

    Office Address

    Customer Service Center
    William Black Building
    650 W. 168th Street, B-02
    New York, NY 10032

  • Gina Rodriguez

    Communications and Special Projects Coordinator, Facilities Management and Campus Services

    • 212-342-0477

    Gina Rodriguez is responsible for developing and coordinating a range of written, electronic, and multimedia content in support of various division-wide and department-specific marketing and communications efforts.

    Before joining the Facilities Management and Campus Services team, she was the editorial assistant in the Office of Communications at New York University School of Law. During her tenure there, Gina wrote about the law faculty's research for the website and the annual magazine. She also led and supported redesign efforts for various school web properties, working very closely with key stakeholders and the editorial and design teams to create content that was both visually engaging and user-friendly.

    Gina holds a BA in English and Spanish from Amherst College and a MFA in creative writing from New York University. An avid fiction writer, she has also been featured as a contributing writer in The Rumpus, Nutley Journal, and Feminist Press’s Under the Microscope.

    Office Address

    William Black Building
    650 W. 168th St., B-02
    New York, NY 10032

    Selected Publications 

    • "Immigration Impossible," NYU Law website, 5/13/16
    • "Interview with Alex Chee," The Rumpus, 2/3/16
    • "The Truth in the Transcript," NYU Law website, 4/21/15
    • "Book Review: Night at the Fiestas by Kirstin Valdez Quade," The Rumpus, 4/6/15
    • "Interview with Brian Turner," The Rumpus, 12/3/14
    Photo of Gina Rodriguez, woman with black hair.