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Columbia Univeristy Medical Center
     
  
        
  
   FAQs
  

How do I make an appointment?

The most efficient way to make an appointment is by going to the online portal at http://cuhs.studenthealthportal.com/PyramedPortal, logging in, and selecting “schedule appointment” under  “appointment scheduling”. After agreeing to the terms, select “mental health telephone appointment” as the reason for your appointment. You will then be able to search by day for a 15 minute appointment time. After you confirm your appointment time, you will be asked to complete a form with the telephone number where you can be reached at the time of your appointment. At that time, a mental health clinician will call you and will conduct the initial telephone appointment.

 

An alternate way of contacting the Mental Health Service (MHS) scheduling clinician is by telephone at (212) 305-3400. Voicemail is secure and fully confidential. Include the following information: name, telephone number, times that you will be available to receive a return call on the day you contacted the scheduling clinician and on the following day. You can also leave information about why you have contacted MHS. You will receive a call back from the scheduling clinician, who will contact you for a telephone appointment in order to obtain the information necessary to complete the referral process.

 

What if my situation feels urgent?
If a situation is urgent, call 212-305-3400 and ask to speak to the on-call clinician. If it is during office hours, you may also go to the Student Health Service at 60 Haven Avenue, Lobby Level, Tower 1.

 

Can I change my therapist if I believe the match is not satisfactory?
Yes- in any relationship a match that works is essential. It is often helpful to bring your concerns to the attention of the clinician with whom you are working so that they can be explored and perhaps usefully resolved.

 

How can I continue my treatment if I complete the 10 visit Mental Health Service format?
You can use your Aetna insurance which provides an additional 40 visits during the academic year.

 

Who can provide treatment under the Aetna plan?
The clinician who treats you may be able to continue under the Aetna program or can refer you to a clinician on our select panel.

 

Can I choose a mental health clinician who is not on the Mental Health Service staff?
Yes—you will need a referral. Call (212) 305-3400 or any staff member of the Mental Health Service in order to arrange for such a referral.

 

Is my Mental Health Service chart part of the Presbyterian Hospital records system?
No - the Mental Health Service charts are entirely separate from the Presbyterian Hospital records system and cannot be accessed like a Presbyterian Hospital chart.

 

Will I have to interrupt class, lab or clinical work in order to see someone on the Mental Health Service?
We aim to schedule appointment that do not conflict with academic responsibilities

 

Can I choose the gender of the clinician I work with?
Yes


If you have a mental health emergency, please contact 212-305-3400.

  

  
     
        
  
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