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When you need answers, help or information, here are the numbers to call ...
Aetna Customer Service: (877) 409-7366
Aetna Pharmacy: (800) 238-6279
For questions about:
- Plan benefits
- Enrollment
- Claims
- Inpatient admission pre-certification or to request a printed Plan Brochure
Contact:
Aetna Claims Administrators, Inc.
P.O. Box 15708
Boston, MA 02215-0014
(877) 409-7366
Monday through Friday, 8:30 a.m. to 5:30 p.m., EST
For questions about:
- A prescription drug claim
- Pharmacy claim forms
- Drugs that are not covered and pre-authorization
Contact:
Aetna Pharmacy Management at (800) 238-6279 - available 24 hours a day.
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