CUMC Telecommunications Services

Telecomunications Services for Schools and Departments
The majority of the Medical Center locations are supported by the NORTEL SL-100 Telecommunications system using Meridian multi-lines phones. The Meridian phones have a variety of features and functions that can be ordered in different configurations to meet specific requirements. Single line phones and analog lines (for fax, modems, and veriphones) are also available on the system. Some remote locations servicing administrative offices and housing graduate students (sede campus dialing plans) are supported by the NEC switch. For Campus Dialing Plans, please see the telephone dialing instructions.

Phone Services

How to Order Phones

Download Service Request Form

To order SL-100 phone service- new phones, moves, additions, changes and voicemail, e-mail your Service Request Form to cumc-telecom@columbia.edu. No more than two (2) phones can be ordered on the form (Service Request Form). Use multiple forms for phone orders, up to a maximum of six (6) phones. A larger job requires a meeting. Once an order is received by telecommunications, it will be assigned a sequential log number for reference and tracking. Confirmation of receipt and assigned number(s) will be e-mailed back to the person requesting the order. All orders for new phones should be completed within ten (10) business days; larger orders will take longer. For inquiries on any orders not completed in that time frame, please call extension 5-7777 or 305-7777. A telecommunications representative should be able to provide status on your order.

E-mail is the most efficient way to place an order, but you may also mail your order form to the Telecommunications Office at the Black Building, Room BB-02 or fax your request to 305-6000.

NEC Switch: For those areas supported by the NEC telephone system, requests for service should be submitted to the attention of : Yemina Mitchell, e-mail: ymitchell@necbns.com, Telephone:1 800 624-9944 extension 26308, Fax : (214) 262-6850

Multi-line Phone

There are two (2) types of multi-line telephones on the SL-100 telecommunications system; the 8-button set and the 16-button set. There is also a Key Expansion Module option which provides additional flexibility to increase the phone's functionality and provides additional buttons for a full-range of features that help you manage your time more efficiently.

8-button set (M2008HF)
The 8-button set has a built in speaker for hands free communications, and a display that shows features, instructions, and incoming call information. There are 8 feature/extension keys. Two of the eight keys are fixed (program key and handsfree mute key). The remaining six keys can be used for extensions appearances or features.

16-button set (M2616HF)
The 16-button set has a built in speaker for hands free communications, and a display that shows features, instructions, and incoming call information. There are 16 feature/extension keys. Two of the 16 keys are fixed (program key and handsfree mute key). The remaining 14 keys can be used for extension appearances or features.

Key-Expansion Module
By adding a Key Expansion Module, the 16-button set (M2616HF) can accommodate additional 22 or 44 programmable keys, supporting extension appearances and/or features. Please note that there is a maximum of two modules that can be attached to the phone set.

Single Line Phone

The single line phone is configured for one line and does not have two way speaker capability, or feature keys.

Analog Line/Fax line

An analog line can be installed with or without a single line telephone instrument. When installed without an instrument, the line is primarily used to support fax machines, modems, veriphones (credit card swipes), audio conference phones and alarms.

Telephone Charges

Price List
CUMC Telecommunications Office charge schools and departments for telephone services provided at the Medical Center campus. The price list itemizes charges for one-time charges and monthly recurring charges for equipment.

Billing Inquiries

How to request change(s)
The billing for CUMC Telecommunications Office is produced by the University's Communications Billing system. The billing data is managed at the CUMC site. It is recommended that schools and departments review their monthly bills to identify possible changes. Billing corrections and changes need to be returned to Telecommunications by the 10th of the month in order for the changes to be included prior to the next billing cycle. Questions in reference to your bill can be e-mailed to cumc-telinquiry@columbia.edu.

Billing Information

Telecommunications Office piloted a new billing system with the Presbyterian Hospital's April, 2004 billing records. A few CUMC schools and departments received their April and May, 2004 bills generated from the new system. For the June, 2004 billing cycle, Telecommunications has implemented, and will distribute the new billing reports to all CUMC schools and departments. Please contact our office at 305-7777 or e-mail to cumc-telinquiry@columbia.edu to arrange a meeting with a Telecommunications representative to review your billing reports.

Voice Mail Services & Access Instructions

How to Set up Your Mailbox:

1. Call Voice Messaging system (wait for an answer).
• Internal: 5-8800
• External: 212-305-8800
2. Enter # sign.
3. Enter your mailbox number (5-digit extension number).
4. Enter your pre-assigned security code: 70792.
5. Follow tutorial prompts.
• Change pre-assigned security code
• Record your name.
• Record a personal greeting.

How to Access your Messages

1. Call Voice Messaging system (wait for an answer).
• Internal: 5-8800
• External: 212-305-8800
2. Enter # sign.
3. Enter your mailbox number (5-digit extension number).
4. Enter your security code and follow the prompts.

Wireless Services

Digital Paging

How to Page
All campus-issued pagers can be activated in the following manner:

• Dial ext. 7-5880. The system will respond with the message "Page number."
• Enter the 4-digit pager number. The system will repeat the pager number and then respond with "Telephone number, please". Then hang up.
• Enter the call-back number and then hang up.
• If the system responds with "Call page operator," call ext. 5-3311.

How to Retrieve a Page or Change Your Status
All campus-issued tone pagers (non digital display) can retrieve pages in the following manner:

• Dial ext. 7-5880. The system will respond with "Number, please."
• Dial your 4-digit pager number.
• The system will repeat your pager number, give you any messages you have, and then repeat your status.
• If your status is correct, hang up.
• If your status is incorrect, after the system says "Status please," enter the code for your current status (see below) and hang up.

It is especially important for short-range pager users at the Allen Pavillion to make sure that their status is properly registered. Failure to do so will result in lost pages.

Cellular Phone Service
The CUMC Telecommunications Office offers the following cellular phone service to all Medical Center's Schools and departments.

Standard Equipment
Two popular models are available: Standard Calling Features

• LGVX4500
• LGVX3100

Other makes and models may replace the current ones, depending on changing technology, availability, and pricing, etc.

Standard Calling Features

• Free nights and weekends
• Call forwarding
• Voicemail
• Call waiting
• Message waiting indicator
• Caller ID
• Three-way calling
• No answer/busy transfer

Additional Features available for addition charges

• Text messaging
• Web browser
• Text messaging (e-mail)

Calling Plan

The comprehensive, national plan ranges from 400 minutes to 3000 minutes per month. Your airtime (minutes) plan adjusts to fit your monthly usage needs so that you are never charged for excess minutes at a higher usage rate. Calling Plans

To order a cellphone, please call the CUMC Telecommunications Office at extension 5-7777 to discuss your individual cell plan requirements and charges, or send an e-mail to cumc-telecom@columbia.edu.

Repairs or Phone Problems

Telephone Repair

Repairs for (Presbyterian Hospital SL-100 phone system) should be called in to the Hotline at extension 5-7745. The hotline is administered by NYPH -Telecommunications Office and resolves problems encountered both by Hospital and University schools and departments. The turn around time for repairs is generally 24-48 hours.

When reporting a problem, please include the following information:

• Extension (2-XXXX, 4-XXXX, or 5-XXXX) of defective telephone.
• Type of telephone (ex. Multi-line single line ).
• Intercom number (applies to multi-line sets only).
• Department name, building, floor, and room where defective phone is located.
• A description of the problem.
• Name and extension of contact person.

Request for repairs of NEC phones should be called in to 2-5267.

Telephone Dialing Instructions

Campus Dialing Plans

Dialing Instructions (Campus and External)

To Call Another Extension:
Dial the five-digit extension number. If the person or department you are looking for is not listed in this directory, dial 7-4111 (or 212-305-4777) for directory assistance. Please be sure to record the number given to you by the directory assistance operator.

To Call Outside Numbers:
Dial 9 + 1 + the area code for all calls made within New York City to numbers in New York City, e.g. 9+1+718-222-2222 or 9+1-212-222-2222.

Telephone Features and Instructions

Auto Dial
Allows you to dial a specific telephone number by pressing a feature key.

To store an Auto Dial number:

• Without lifting the handset, press AUTO DIAL. The associated diamond flashes.
• Dial the number.
• Press AUTO DIAL again.

To use Auto Dial:

• Access dial tone by lifting the handset or pressing an extension appearance key
• Press AUTO DIAL key and the stored number is dialed

Conference

(Note: This feature must be programmed.) You can set up a conference call for three or six parties, including yourself. To set up a conference call:

• While on a call, press CONFERENCE. The other party is on hold and you hear a dial tone.
• Dial the next number of the party to add to the conference. When the call is answered, you may talk privately with the party before he/she joins the conference.
• Press CONFERENCE again to join all callers.
• If necessary, repeat the procedure to include up to 6 parties in the conference.

Please note that on some phones conference/transfer are combined.

Call Forward

Allows you to send all calls to another extension. To forward all your calls:

• Press FORWARD key black diamond flashers or dial *22 (if there is no forward key)
• Dial the extension to which you want to forward your calls.
• Press FORWARD key. The diamond remains on with CFWD indication in the display window.

To cancel forwarding:

• Press FORWARD key. The diamond turns off (or dial *22.)

To reinstate Call Forward to the same number:

• Press FORWARD twice. The diamond turns on again.

To display the number to which you are currently forwarding your calls:

• Press DISPLAY.
• Press FORWARD. The number is displayed.

Display

When you are on an active call, you can identify a second incoming caller with the Display feature. This feature differentiates between external and internal calls. For internal calls, it also displays the caller's identity. To view the name/number of a second caller while a call is in progress:

• While on a call, you hear the tone of the second call. Press DISPLAY.
• Press the line key beside the flashing diamond. The caller's name/number is displayed in the Display Module. (Displaying the caller's name/number does not interfere with the current call in progress).

Hold

Allows you to place a call on hold. To place a call on hold:

• Press HOLD. The diamond flashes beside the line on hold.

To return to a held call:

• Press the line key beside the flashing diamond.

Auto Hold

Occurs when you are on an active call and press another extension. The original call is automatically held.

Last Number Redial

(Note: This feature must be programmed). It allows you to automatically redial the last number dialed from any line on your telephone.

To redial the number:

• Lift the handset or press a free line key.
• Press # twice.

Message

(Note: This feature must be programmed). It allows you to automatically dial the voice mail system to retrieve messages to utilize other functions of voice mail. To use Message:

• Lift the Handset. Press MESSAGE (or dial 5-8800).

Release

Disconnects a call or ends a feature operation instead of hanging up the handset.

Press RLS.

Speed Call

(Note: This feature must be programmed). It allows you to quickly dial 10 preprogrammed numbers by using a one-digit code (0-9). To store a Speed Call number:

• Press SPEED CALL.
• Enter the code to be added to the Speed Call list (0-9).
• Dial the internal number or access code and external telephone number.
• Press SPEED CALL again.

To make a Speed Call:

• Press a free line key.
• Press SPEED CALL.
• Dial the Speed Call code (0-9).

To display the Speed Call numbers:

• Press DISPLAY.
• Press SPEED CALL.
• Dial the Speed call code (0-9). The number is displayed.

Transfer

Allows you to direct a call to another extension. To transfer a call while on a call:

• Press TRANSFER. The call is placed on hold and you hear a dial.
• Dial the extension to which you want to transfer the call.
• Press TRANSFER again, and your call is sent.

Please note that on some phones the transfer feature is combined with the conference feature.

Other Services

Authorization (TRAC) Code
The Telecommunications Office provides authorization code for use on the SL-100 phone system. Similar to a phone company's calling card, the authorization code allows the assignee to make phone calls from any campus telephone, whether the phone is restricted or unrestricted, a public access phone or in an office or lab. All calls made with an authorization code from any campus phone will be billed to the responsible person's referenced phone number.

To request an authorization code for you or your school or department, send a Telecommunications request form to Black Building, Room BB-02, or e-mail to cumc-telecom@columbia.edu. You may also call the Telecommunications Office for further instructions at extension 5-7777.

AT&T Corporate Calling Card
The AT&T corporate calling card is issued to CUMC faculty and administrators to use on and off campus for business purposes. A calling card is required when using the SL100 Meridian Phones for domestic or international operator-assisted calls for information.

All calls made with the card outside of the University are billed to the user's campus telephone bill. For more information, call 305-7777, or send e-mail to cumc-telecom@columbia.edu.

To request an AT&T calling card, send an e-mail with your department's FAS account number to cumc-telecom@columbia.edu, or call 305-7777.

U.S. Calling Card Instructions

• Dial 0 + area code + number.
• Listen for tone and "AT&T."

If you hear "AT&T":

• Enter card number (your call will then be connected).

If you don't hear "AT&T":

• Dial 10 + ATT + area code + number (10 + 288 + area code + XXX-XXXX).
• Enter card number after the tone and "AT&T" (your call will then be connected).

International Calling Card Instructions

• Dial 01 + country code + city code + number.
• Listen for tone and "AT&T."

If you hear "AT&T":

• Enter card number (your call will then be connected).

If you don't hear "AT&T":

• Dial 10 + ATT +01 + country code + city code + number.
• Enter card number after the tone and "AT&T" (your call will then be connected).

Polycom Conference Phone
Polycom teleconference phone is a speaker phone that provides advanced clarity enhancements and incorporates three super-sensitive microphones. The speaker easily handles substantial sound volume without distortion.

To order the conference phone, please call the CUMC Telecommunications Office at extension 5-7777 or send an e-mail to cumc-telecom@columbia.edu.

Telephone Directory Information
The Columbia University Directory is the official central information resource of officers and staff at Columbia and the Medical Center, Barnard and Teachers College. It also provides other useful information, such as How to Use the University's phone systems, a list of tie-lines to other Columbia campuses, the Academic Calendar, and Where to Find, Fix, Buy or Rent It.

The Directory is published once a year in November and delivered by campus mail to all full-time officers and staff members on the Morningside and Medical Center campuses. For the most up-to-date listing of Columbia officers and staff, check the online directory, which is updated weekly.

How to Obtain Directories
Copies of the CU Directory are available for Medical Center employees at BB-02 Black Building, or by calling 305-7777.

How to Change Directory Information
The Personnel Information System is the source for all entries in the alphabetical section of the Directory. If you want to change your home or work address or your telephone information on record with the University, you can do so online from the Human Resources web site. You can also notify your departmental personnel administrator, who must submit a corrected Personnel Action Form (PAF) to the Human Resources Office. Submit any other departmental changes by sending e-mail to toocs@columbia.edu