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For support: call extension 5-Help (212-305-4357) or email us
Student Computing

Student Computing at CUMC

Welcome to the Student Computing area of the CUMC IT website. We've compiled information on frequently used resources to help students get the most out of available technologies, please use links in the left column of this page for assistance with specific topics. New students can visit the Getting Started page for preparations to make before arriving on campus or shortly after.

Technical Support
CUMC IT technicians support students that are currently enrolled and taking classes in a program at the Medical Center, full support information and requirements is on the Student Computer Support page.
IMPORTANT: Postdoctoral researchers, faculty, staff and others not currently enrolled and taking classes at CUMC fall under separate support requirements, due in part to individual department's procedures.

The student walk-in desk for support is located on the 2nd floor of the Hammer Health Sciences building, above the Library Lobby. During busy walk-in periods or to avoid possible wait times we ask that you call the CUMC IT Service Desk at extension 5-Help (212-305-4357), option 5 for initial troubleshooting.
Hours Contact Information
  • Monday - Friday: 9:00am to 7:00pm*
  • Saturday: 9am to 5pm
  • Sunday: 10am to 6pm
  * Phone support on weekdays begins at 7:30am

Student Responsibilities
As users of Medical Center computing resources, students must comply with policies and requirements that help provide secure, consistent access for the entire academic community. These also aid in the protection of patient health and other sensitive information. Data breaches, whether intentional or not, have severe penalties for both the health institution and any individual involved.

The following is a general overview of these responsibilities, however all students are expected to know and adhere to requirements found in the IT Procedures and Guidelines pages. Note that the majority of these policies are presented and must be agreed to when activating your Columbia UNI account.

  • Keep your computer, portable devices and account(s) secure. Running anti-virus software, installing current operating system updates, using encryption and automatic screensavers/passcode locks, never sharing accounts and passwords, running regular, secure data backups, and using only credible, properly licensed applications are just some examples of the individual responsibilities required of all Medical Center students. See our Safe Computing tips for assistance on a variety of security topics.
  • Automatic forwarding of email to external addresses is not permitted. This includes Gmail, Yahoo and other non-Columbia email accounts. See Email Use Requirements for full details.
  • Students accessing or storing sensitive data on a computer must use encryption that supports pre-boot authentication. Assistance can be found on the Using Encryption pages. We highly recommend that anyone planning to work in a field where they will be accessing these types of sensitive data start becoming familiar with encryption now.
  • If your computer is used to distribute copyrighted material, you are responsible and will be subject to disciplinary measures. For students this can include being reported to your school's dean and immediate loss of network and account access, in addition to legal repercussions resulting from violating copyright law.

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Last updated 8/07/2018