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For support: call extension 5-Help (212-305-4357) or email us

CUMC HIPAA Privacy and Security Essentials Training

Please see the Office of HIPAA Compliance's Training page for details regarding required online training. Failure to complete training by your deadline can result in suspension of access to information systems including CUMC email. If you miss your deadline you must still complete training before your access is restored.

The Office of HIPAA Compliance's Training page includes training assignment criteria, training notification and links to the course, as well as contact information if you believe you are required to complete HIPAA training but no course has been assigned to you.

Troubleshooting Technical Issues

Logging In
Be sure you are using your Columbia UNI account and its password to log in. This is the same account used for myColumbia, CourseWorks and SSOL.

If you forgot your UNI password, please visit the Manage My UNI website:

Be sure you are using the correct link for training. Refer to any email you received about your training to verify whether you must complete Annual or New Hire training, or see the HIPAA Training page's Link to the Course section for help.

For other technical issues while using or completing the training:
  • Avoid using a mobile device (smartphone, iPad or other tablet) to complete the course.
  • Update to the latest version of your browser, and avoid using Chrome if possible.
  • If your web browser appears to stall or becomes unresponsive during training, close it completely then reopen and re-launch the course.
  • If restarting your default web browser does not work, try using an alternate browser as a work around:
    • Rather than using a "normal" left-click on the link to start the online training in your computer's default browser, right-click on the link and select "Open with" from the menu that appears. Select another browser from the list that appears such as Firefox.
For technical assistance contact the Service Desk at extension 5-HELP (212-305-4357), option 5, or email Please be able to provide any specific error message(s) you may receive when using the online training.


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Last updated 7/18/2018