CUMC Telecommunications - Using Voice Mail - Columbia University Medical Center Information Technology

For support: call extension 5-Help (212-305-4357) or email us

Telecommunications Office

PH20 Room 201
New York, NY 10032
Tel: (212) 305-7777
Fax: (212) 305-6000
cumc-telecom@columbia.edu

As of January 14th 2012, calls to internal phone and fax numbers require all 7 digits. Internal 5 digit dialing is not available except for the emergency numbers listed below. Please see the Campus Dialing Plans for details.

CUMC Numbers
Biohazard	56780
Cardiac arrest	57979
Facilities emergency	54357 press 3
Fire/smoke	57979
Public Safety	58100
Radiation	50303
5Help	54357

Emergency Numbers
Acute MI	40537
Cardiac arrest	53333
EMS/paramedic	59999
Fire/smoke	54444
RAPID	72743
Security	52222
STAT Intu	57575
Stroke	55555
Vent	28368
4Help	44357

To transfer a call, forward a call, or use the conferencing features, please remember that you must dial a 7 digit number. For off-campus NYC calls dial: 9+1+area code+7 digit number

CUMC Telecommunications - Using Voice Mail

Requesting Phones and Services
Telephone Repair
Cellular Phone Service
Digital Paging

Multi-line Phone
Single Line Phone
Fax Line/Analog Line
Price List
Billing Inquiries

Authorization (TRAC) Code
Polycom Conference Phone
Directory Information

Dialing and Hold
Automatic Dial
Speed Dial
Conference Calling
Call Forwarding
Display and Additional Features

Set Up a New Mailbox
Modify an Existing Mailbox
How to Access your Messages
Voice Mail Shortcuts

The instructions below are for the CUMC campus NORTEL SL-100 Telecommunications system using Meridian multi-line phones.

How to Set up a New Mailbox:

Enter the # sign.
Enter your 7 digit mailbox number. As of January 14th, this must be the full 7 digit number; the 5 digit extension will no longer work. See the Campus Dialing Plans for details.
Enter your pre-assigned security code: 70792.
Follow tutorial prompts.

How to Modify an Existing Mailbox:

Enter # sign.
Enter your 7 digit mailbox number. As of January 14th, this must be the full 7 digit number; the 5 digit extension will no longer work. See the Campus Dialing Plans for details.
Enter your security code or if the voice mail has been reset, enter the default security code 70792
Enter 46 to change an existing outgoing greeting
Dial 168 to change the name header (identifies user of the mailbox). Record only your first and last name.

How to Access your Messages

Enter # sign.
Enter your 7 digit mailbox number. As of January 14th, this must be the full 7 digit number; the 5 digit extension will no longer work. See the Campus Dialing Plans for details.
Enter your security code and follow the prompts.

VOICE MAIL SHORTCUTS
Listen to a Message	L or 5
Bypass an Outgoing Greeting While listening to an outgoing greeting, press * and record your message	*
Backup Current Message	B or 2
Backup to the Beginning of a Message	BB or 22
Go Forward Within Existing Message	G or 4
Listen to Next Message	L or 5
Quick Message 1. Dial the voice mail system number 2. Wait for an answer 3. Press * (asterisk) 4. Enter the 7 digit number of the desired recipient 5. Record your message
Time and Date Stamp Press while listening to the message to hear the time and date it was sent	T or 8
Pause or Resume Listening	*
Erase or Delete a Message	E or 3
Save a Message	7
Forward a Message Allows you to forward a message. If desired you will have to return to the voice mail system to delete the message that was forwarded.	13
Immediately Call While listening to a message dial 14 to call the extension that left the message. You will automatically leave the voice mail system to make the call and must go back into voice mail to delete the message.	14
Reply to Sender This allows you to leave a voice message for the sender, without ringing their extension.	17
Exit You must dial 99 when ready or the messages that have been marked for deletion will not be deleted.	99

| TOP |

Last updated 1/12/2012

Home

Faculty and Staff

Students

Policies