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For support: call extension 5-Help (212-305-4357) or email us
 
 
Telecommunications Office
 PH20 Room 201
New York, NY 10032
Tel: (212) 305-7777
Fax: (212) 305-6000
cumc-telecom@columbia.edu
7 Digit Dialing on Campus
As of January 14th 2012, calls to internal phone and fax numbers require all 7 digits. Internal 5 digit dialing is not available except for the emergency numbers listed below. Please see the Campus Dialing Plans for details.
 
CUMC Numbers
Biohazard56780
Cardiac arrest57979
Facilities emergency 54357
press 3
Fire/smoke57979
Public Safety58100
Radiation50303
5Help54357
 
Emergency Numbers
Acute MI40537
Cardiac arrest53333
EMS/paramedic59999
Fire/smoke54444
RAPID72743
Security52222
STAT Intu57575
Stroke55555
Vent28368
4Help44357
 
To transfer a call, forward a call, or use the conferencing features, please remember that you must dial a 7 digit number.

For off-campus NYC calls dial:
9+1+area code+7 digit number
 

CUMC Telecommunications - Phones and Billing

Basic Services and Repair
Requesting Phones and Services
Telephone Repair
Cellular Phone Service
Digital Paging
Phones and Billing
Multi-line Phone
Single Line Phone
Fax Line/Analog Line
Price List
Billing Inquiries
Other Services
Authorization (TRAC) Code
Polycom Conference Phone
Directory Information
Telephone Features and Instructions
Dialing and Hold
Automatic Dial
Speed Dial
Conference Calling
Call Forwarding
Display and Additional Features
Using Voice Mail
Set Up a New Mailbox
Modify an Existing Mailbox
How to Access your Messages
Voice Mail Shortcuts

Please see the Telecommunications home page for instructions on ordering or requesting changes to phones.

Multi-line Phone
There are two (2) types of multi-line telephones on the SL-100 telecommunications system; the 8-button set and the 16-button set. There is also a Key Expansion Module option which provides additional flexibility to increase the phone's functionality and provides additional buttons for a full-range of features that help you manage your time more efficiently.

8-button set (M2008HF)
The 8-button set has a built in speaker for hands free communications, and a display that shows features, instructions, and incoming call information. There are 8 feature/extension keys. Two of the eight keys are fixed (program key and handsfree mute key). The remaining six keys can be used for extensions appearances or features.
8-button set
 
16-button set (M2616HF)
The 16-button set has a built in speaker for hands free communications, and a display that shows features, instructions, and incoming call information. There are 16 feature/extension keys. Two of the 16 keys are fixed (program key and handsfree mute key). The remaining 14 keys can be used for extension appearances or features.
16-button set


Key-Expansion Module
By adding a Key Expansion Module, the 16-button set (M2616HF) can accommodate additional 22 or 44 programmable keys, supporting extension appearances and/or features. Please note that there is a maximum of two modules that can be attached to the phone set.


Single Line Phone
The single line phone is configured for one line and does not have two way speaker capability or feature keys.

Analog Line/Fax line
An analog line can be installed with or without a single line telephone instrument. When installed without an instrument, the line is primarily used to support fax machines, modems, veriphones (credit card swipes), audio conference phones and alarms.

If a telephone jack is required, you must contact 5-Help to open a ticket. The request is submitted CORE Resources, who will determine if a jack is required. If it is determined that a jack is required, CORE will contact Alan Joel with the necessary information. Alan Joel will submit a proposal for the cost of the cable run and jack installation.


Telephone Charges

Price List
CUMC Telecommunications Office charge schools and departments for telephone services provided at the Medical Center campus. The price list itemizes costs for one-time charges and monthly recurring charges for equipment.

ONE-TIME CHARGES

NEW INSTALLATION  
     New Phone on existing jack (requires onsite Tech)      $180 per phone
 
CHANGE IN SERVICE (Enhancement and Modification)  
     Phone Moves/Upgrade/Downgrade (requires onsite Tech)      $180
     Modifications to existing phones (software changes)      $50
 
SPECIAL SERVICES (One-Time) CHARGE  
     Auto Attendant (Call processing Menu Set-up)      $500
     Auto Attendant (Call processing Menu) - Modification      $100
     Audio Conference with Polycom Conference Unit - Setup      $75
     Audio Conference with Polycom Conference Unit Rental      $50
     Cellular Phone - Basic Service      $75
      - Enhanced Services/Miscellaneous Plans      On request
     Digital Pagers      N/C
     Name Changes      N/C
     Trac Code (Authorization Code)      N/C

MONTHLY RECURRING COSTS

ALL TELEPHONE SERVICES  
     Adjunct Line (Private Line on Phone)      $11
     Auto Attendant (Call Processing Menu Set-up) per level
     (Initial set-up is $500 as noted above)
     $33
     Analog Line - Fax Machine / Veriphones / Modems      $40
     Digital Pagers      $6
     Cellular Phones (Multiple Plans)      On request
     Key Expansion Module      $15
     Single Line Phone      $40
     Voicemail (Basic messages)      N/C
     Voicemail (Guest mailbox)      $4
     8-Button Meridian Phone      $50
     16-Button Meridian Phone      $60

Billing Inquiries

How to request change(s)
The billing for CUMC Telecommunications Office is produced by the University's Communications Billing system. The billing data is managed at the CUMC site. It is recommended that schools and departments review their monthly bills to identify possible changes. Billing corrections and changes need to be returned to Telecommunications by the 10th of the month in order for the changes to be included prior to the next billing cycle. Questions in reference to your bill can be e-mailed to cumc-telinquiry@columbia.edu.

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Last updated 1/12/2012

 
 
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