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For support: call extension 5-Help (212-305-4357) or email us
Telecommunications Office
 60 Haven (Tower 1) B4
New York, NY 10032
Tel: (212) 305-7777
Online Service Requisition
7 Digit Dialing on Campus
Calls to internal phone and fax numbers require all 7 digits. Internal 5 digit dialing is not available except for the emergency numbers listed below. Please see the Campus Dialing Plans for details.
CUMC Numbers
Cardiac arrest57979
Facilities emergency 54357
press 3
Public Safety58100
Emergency Numbers
Acute MI40537
Cardiac arrest53333
STAT Intu57575
To transfer a call, forward a call, or use the conferencing features, please remember that you must dial a 7 digit number.

For off-campus NYC calls dial:
9+1+area code+7 digit number

CUMC Telecommunications - Phones and Billing

Basic Services and Repair
Requesting Phones and Services
Telephone Repair
Cellular Phone Service
Alpha Numeric Paging
Phones and Billing
Multi-line Phone
Single Line Phone
Fax Line/Analog Line
VoIP Phone
Price List
Billing Inquiries
Other Services
Authorization (TRAC) Code
Polycom Conference Phone
AT&T Reservationless Conference Account
Directory Information
Telephone Features and Instructions
Dialing and Hold
Automatic Dial
Speed Dial
Conference Calling
Call Forwarding
Display and Additional Features
Using Voice Mail
Set Up a New Mailbox
Modify an Existing Mailbox
How to Access your Messages
Voice Mail Shortcuts
Telecommunications Team

Please see the Telecommunications home page for instructions on ordering or requesting changes to phones.

Multi-line Phone
There is one (1) type of multi-line telephone on the SL-100 telecommunications system; the 16-button set. There is also a Key Expansion Module option which provides additional flexibility to increase the phone's functionality and provides additional buttons for a full-range of features that help you manage your time more efficiently.

16-button set (M2616)
The 16-button set has a built in speaker for hands free communications, and a display that shows features, instructions, and incoming call information. There are 16 feature/extension keys. Two of the 16 keys are fixed (program key and handsfree mute key). The remaining 14 keys can be used for extension appearances or features.
16-button set

Key-Expansion Module
By adding a Key Expansion Module, the 16-button set (M2616) can accommodate additional 22 or 44 programmable keys, supporting extension appearances and/or features. Please note that there is a maximum of two modules that can be attached to the phone set.

To request a key expansion module for your 16-Button set, complete the Service Requisition based on the type of service required and click Submit.

Single Line Phone
The single line phone is configured for one line and does not have two way speaker capability or feature keys. This type would work well when installed in a laboratory environment.

Analog Line/Fax line
An analog line can be installed with or without a single line telephone instrument. When installed without an instrument, the line is primarily used to support fax machines, modems, veriphones (credit card swipes), audio conference phones and alarms.

If a telephone jack is required, you must contact 5-Help to open a ticket. The request is submitted to CORE Resources, who will determine if a jack is required. If it is determined that a jack is required, CORE will contact Alan Joel with the necessary information. Alan Joel will submit a proposal for the cost of the cable run and jack installation.

VoIP Phone (M5216)
The VoIP set has a built in speaker for hands free communications, and an LCD display that shows features, instructions, and incoming call information. There are 6 user defined feature keys. These keys can be used for extension appearances or features. For features and instructions please see this user guide in Word (.doc) format.
To request new desk phones, moves, additions, changes and voicemail for the VoIP Phone follow the instructions here:
  1. Access the CUMC Telecommunications Service Requisition.
  2. Complete the Requisition based on the type of service required and click Submit.
    • No more than one (1) phone per form.
    • Download the file as instructed in the Requisition for moves greater than one (1) telephone.
    Be sure you have read and understood all related request information, and completed the requisition properly in order to avoid possible delays with your request.
  3. Certain requisitions require Department Administrator approval. In this instance, an email notification will be sent to the approver for authorization.
  4. Once a requisition is approved and then received by Telecommunications, an email notification will be sent to the requester, confirming receipt and assigned ticket number.
All requests for new phones should be completed within five (5) to ten (10) business days; larger requests may take longer. For inquiries on any requests not completed in that time frame, please access the request via ServiceNow to review updates or call 305-7777 and a representative will be able to provide status on the request.

Telephone Charges

Price List
CUMC Telecommunications Office charge schools and departments for telephone services provided at the Medical Center campus. The price list itemizes costs for one-time charges and monthly recurring charges for equipment.


     New Phone on existing jack (requires onsite Tech)      $195 per phone
CHANGE IN SERVICE (Enhancement and Modification)  
     Phone Moves/Upgrade/Downgrade (requires onsite Tech)      $195
     Modifications to existing phones (software changes)      $100
     Auto Attendant (Call processing Menu Set-up)      $500
     Auto Attendant (Call processing Menu) - Modification      $100
     Name Changes/Voicemail Box (New/Reset)      $10
     Alpha Numeric Pagers      N/C
     Trac Code (Authorization Code)      N/C


     Adjunct Line (Private Line on Phone)      $12
     Auto Attendant (Call Processing Menu Set-up) per level
     (Initial set-up is $500 as noted above)
     Analog Line - Fax Machine / Veriphones / Modems      $42
     Alpha Numeric Pagers      $19
     Key Expansion Module      $16
     Single Line Phone      $42
     Voicemail      N/C
     8-Button Meridian Phone      $53
     16-Button Meridian Phone      $63
     VoIP Phone      $63

Billing Inquiries

How to request change(s)
The billing for CUMC Telecommunications Office is produced by the University's Communications Billing system. The billing data is managed at the CUMC site. It is recommended that schools and departments review their monthly bills to identify possible changes. Billing corrections and changes need to be returned to Telecommunications by the 10th of the month in order for the changes to be included prior to the next billing cycle. For inquiries in reference to your bill, complete the Service Requisition based on the type of service required and click Submit.

For access to Pinnacle, the University's Communications Billing system, please send an email to Please note, request for access must be approved by your Department Administrator. The email must specify the department numbers that you should have access to.

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Last updated 12/03/2014