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For support: call extension 5-Help (212-305-4357) or email us
Telecommunications Office
 60 Haven (Tower 1) B4
New York, NY 10032
Tel: (212) 305-7777
Online Service Requisition
7 Digit Dialing on Campus
Calls to internal phone and fax numbers require all 7 digits. Internal 5 digit dialing is not available except for the emergency numbers listed below. Please see the Campus Dialing Plans for details.
CUMC Numbers
Cardiac arrest57979
Facilities emergency 54357
press 3
Public Safety58100
Emergency Numbers
Acute MI40537
Cardiac arrest53333
STAT Intu57575
To transfer a call, forward a call, or use the conferencing features, please remember that you must dial a 7 digit number.

For off-campus NYC calls dial:
9+1+area code+7 digit number

CUMC Telecommunications - Telephone Features and Instructions

Basic Services and Repair
Requesting Phones and Services
Telephone Repair
Cellular Phone Service
Alpha Numeric Paging
Phones and Billing
Multi-line Phone
Single Line Phone
Fax Line/Analog Line
VoIP Phone
Price List
Billing Inquiries
Other Services
Authorization (TRAC) Code
Polycom Conference Phone
AT&T Reservationless Conference Account
Directory Information
Telephone Features and Instructions
Dialing and Hold
Automatic Dial
Speed Dial
Conference Calling
Call Forwarding
Display and Additional Features
Using Voice Mail
Set Up a New Mailbox
Modify an Existing Mailbox
How to Access your Messages
Voice Mail Shortcuts
Telecommunications Team
Telephone Installs/Remote Locations
The instructions below are for the CUMC campus NORTEL SL-100 Telecommunications system using Meridian multi-line phones.

Dialing and Hold Instructions

To call an internal number:
  1. Pick up the phone's headset; you should hear a dial tone and see a black triangle near the bottom right of the phone pointing to the line you are using. If there is no dial tone, press a button to select your line.
  2. Dial the seven digit number (305-xxxx, 342-xxxx, etc.). The line should begin to ring.
  3. Hang up the headset when done.
To call outside numbers:
  • For off-campus New York City calls dial 9 + 1 + area code + 7 digit number
    Example: 9 + 1 + 212 + 555-1234
  • Long distance calls require an authorization code.
To call internationally:
  • Dial 9 + 011 + country code + city code + telephone number plus # sign
Placing a call on hold
  1. While on the call, press the HOLD key.
    If you are on a call and another comes in, press the flashing button to the lower right that indicates where second call is coming in. The first call will be automatically placed on hold.
  2. Press the same line's button again to return to the call and remove from hold.

Automatic Dial *
Allows you to dial a specific telephone number by pressing a feature key. Please note that only one extension can be stored per Auto Dial.

To store an Auto Dial number:

  • Without lifting the handset, press AUTO DIAL. The associated diamond flashes.
  • Dial the number.
  • Press AUTO DIAL again.

To use Auto Dial:

  • Access dial tone by lifting the handset or pressing an extension appearance key
  • Press AUTO DIAL key and the stored number is dialed

Speed Call *
Allows you to store 10 telephone numbers and quickly call them using a one digit (0-9) code.

To store campus/internal phone numbers:
  • Press the Speed Call key
  • Enter the code (0-9), then the 7 digit campus phone number
  • Press the Speed Call key again
Repeat the above procedure to store additional numbers.

* NOTE: Automatic Dial and Speed Call must be requested

Conference Calling
Three way conferencing allows for the conferencing of 3 telephones: yourself and 2 others. It is available on the M2008 (8 button set) phone.

Six way conferencing allows for the conferencing of 6 telephones: yourself and 5 others. Six way conferencing is available on the M2616 (16 button set) phone.

Please note that on the M2008 the conference feature is combined with the transfer feature and is labeled: CONF/TRANS.

To set up a conference call:

  1. While on a call, press the CONFERENCE button. The other party will be automatically placed on hold and you will hear a dial tone.
  2. Dial the next number of the party to add to the conference.
  3. When the call is answered, you may talk privately with the party before joining into the conference.
  4. Press the CONFERENCE button again to join all callers.
  5. If necessary, repeat the procedure to include more parties in the conference.
Call Forwarding *If applicable
Call forwarding from your current phone/extension can be invoked by one of two methods:
  • Dialing *22 plus the 7 digit campus number
  • Pressing the FORWARD key, dialing the(7 digit) number you want to forward to and press the FORWARD key again

Call forwarding can be cancelled by entering #22 or pressing the FORWARD key.

To display the number to which you are currently forwarding your calls:

  • Press DISPLAY.
  • Press FORWARD. The number is displayed.

When you are on an active call, you can identify a second incoming caller with the Display feature. This feature differentiates between external and internal calls. For internal calls, it also displays the caller's identity. To view the name/number of a second caller while a call is in progress:

  • While on a call, you hear the tone of the second call. Press DISPLAY.
  • Press the line key beside the flashing diamond.
  • The caller's name/number is displayed in the Display Module.
Displaying the caller's name/number does not interfere with the current call in progress.

Last Number Redial
This allows for the automatic dialing of the last number called. You must first lift the handset or press the hands free key to get dial tone. Press the # key twice to redial last number.

Message *If applicable
Message automatically dials into the voice mail system. This feature is active only when there is a triangle, and the voice mail message waiting lamp is on. First lift the handset or press the handsfree key to obtain dial tone. Press the message key to dial.

This allows for the transferring of calls to another internal number. When you are on an active call, press the Transfer key, then dial the internal 7 digit number. You can remain on the line to announce the call transfer or press the release (RLS) key to complete the transfer.

Release disconnects a call or ends a feature operation. This is in lieu of hanging up the handset. Press the RLS key while on a call to release.

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Last updated 12/01/2015