CUMC Telecommunications

Basic Services and Repair Requesting Phones and Services Telephone Repair Cellular Phone Service Alpha Numeric Paging Phones and Billing Multi-line Phone Single Line Phone Fax Line/Analog Line VoIP Phone Price List Billing Inquiries Other Services Authorization (TRAC) Code Polycom Conference Phone AT&T Reservationless Conference Account Directory Information

Telephone Features and Instructions Dialing and Hold Automatic Dial Speed Dial Conference Calling Call Forwarding Display and Additional Features Using Voice Mail Set Up a New Mailbox Modify an Existing Mailbox How to Access your Messages Voice Mail Shortcuts Telecommunications Team Telephone Installs/Remote Locations

Telecommunications Services for Schools and Departments
The majority of the Medical Center locations are supported by the NORTEL SL-100 Telecommunications system using Meridian multi-lines phones. The Meridian phones have a variety of features and functions that can be ordered in different configurations to meet specific requirements. Single line phones and analog lines (for fax, modems, and veriphones) are also available on the system.

Please see below for basic Telecommunications help and services, or select a link to the above for more detailed information.

1. Access the CUMC Telecommunications Service Requisition
2. Complete the Requisition based on the type of service required and click Submit.
   • No more than one (1) phone per form.
   • Download the file as instructed in the Requisition for moves greater than one (1) telephone.
   Be sure you have read and understood all related request information, and completed the requisition properly in order to avoid possible delays with your request.
3. Certain requisitions require Department Administrator approval. In this instance, an email notification will be sent to the approver for authorization.
4. Once a requisition is approved and then received by Telecommunications, an email notification will be sent to the requester, confirming receipt and assigned ticket number.

• The full 7 digit number (xxx-xxxx) of the defective telephone.
• Type of telephone (ex. Multi-line, single line ).
• Intercom number (applies to multi-line sets only).
• Department name, building, floor, and room where defective phone is located.
• A description of the problem.
• Name and phone number of contact person.

Cellular Phone Service

• CUIT Telecom: please email your request to askcuit@columbia.edu. Include your name and the appropriate ARC Chart String.
• Verizon Wireless: please contact Nuno Caixinha, Major Account Manage for Healthcare, (973) 271-8834, Nuno.Caixinha@VerizonWireless.com

Alpha Numeric Paging

Alpha Numeric Paging

1. Dial 305-5880 to reach the paging system.
2. Enter the 5 digit pager number of the person you want to page (i.e. 8XXXX).
3. Follow the paging system prompts.

If you wish to bypass the paging system you can dial the persons 10 digit pager number directly (i.e. 917 899-XXXX), then follow the paging system prompts.

To send a text message to an alpha numeric pager via the USA MOBILITY web site (Note: you must have the 10 digit external pager number, i.e. 917 899-xxxx) logon to http://www.usamobility.com and click send message

To send messages, check status, change status, or get a history of pages via Smart Web, logon to http://infonet.nyp.org/. Click the pager icon and follow the instructions by using your 5 digit (8XXXX) pager number and password.

Should you need additional assistance with paging procedures, please contact NYPH Telecommunications at 305-7740.