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  Wireless at CUMC
 

Reset Wireless Password Information on Apple Equipment

Apple equipment may "cache" or save your wireless credentials and use old password information when trying to connect to a Wi-Fi network you've used before. If you are no longer able to connect to Athens or Mercury secure wireless after changing your UNI password or are simply experiencing problems connecting to either, follow instructions below to to completely remove the wireless profile from your equipment's settings.

For other types of systems see the Remove Windows or Android Wifi page.

Reset Your Wireless Password on Mac OS 10.11 through 10.7
  1. Click on the Apple icon in the upper left of the computer screen and select System Preferences from the drop-down menu.
  2. Select the Profiles icon, which may be located under the System heading.

    Profiles icon in Mac System Preferences

  3. Highlight the profile you'd like to remove in the left side of the window under the User Profiles heading by clicking on it once. Athens is typically listed as NYP Enterprise... while Mercury will appear as Device Enrollment. When the profile is selected you'll see details about it listed in the right side of the window.
Athens NYP Enterprise Profile
Athens "NYP Enterprise" Profile
  Mercury Device Enrollment Profile
Mercury "Device Enrollment" Profile
  1. When the profile you'd like to remove is highlighted, click the - (minus) button in the lower left.
  2. Select Remove when prompted to confirm that you'd like to remove the profile, then type in your computer's administrative password at the next prompt to complete its removal.
    If needed, repeat to remove other Athens/NYP Enterprise or Device Enrollment/Mercury profiles that may be listed.
  3. To reinstall secure wireless on the Mac follow instructions for Mercury or Athens set up.
Reset Your Wireless Password on Mac OS 10.6
Instructions are for Athens only, we will update them soon to include Mercury profile removal.
  1. Open the Utilities folder on your Mac (select Go - Utilities from the Mac's main menu, or click on Utilities in the Applications folder).
  2. Select Keychain Access.
  3. In the Keychain Access window, make sure that login is highlighted under the list of Keychains to the upper left - if not, click on it once to highlight.

    Mac Keychain Access Window

  4. Find the athens listing under the Name heading, and click on it once to highlight.
  5. Select the Edit drop down menu from the top of the Keychain Access window, then Delete. If prompted, enter your computer's administrative password to approve the deletion.

    Mac Keychain Access Deletion

  6. Quit the Keychain Access utility, then follow instructions on the Configuring Athens for Mac OS 10.6 page to re-install Athens.
Reset Your Wireless Password on an iPad, iPhone or iPod Touch
  1. To make sure your device doesn't remember the network, open Settings, select Wi-Fi, then click on the network you'd like to remove (athens or mercury) from the list.
  2. Click on the link to Forget this Network. You may need to select the name of the network from the Wi-Fi list in the right first.

    iPad Wi-Fi Settings

  3. Return to the main Settings screen. Select General, then Profiles.
  4. Tap the network's profile to select it:
    • Athens may be listed as Athens (CUMC), or NYP Enterprise, or it may list both
    • Mercury will be listed as Device Enrollment
  5. Click the Remove button; if prompted, click Remove again and enter the PIN or password for your device.

    iPad NYP Enterprise Profile

    iPhone Athens Profile

  6. If needed, repeat the last few steps to remove additional profiles for Athens or Mercury. You will only need to remove profile(s) for the wifi network(s) that began having issues after changing your UNI password.
  7. Exit Settings and follow instructions to reinstall secure wireless as desired: Mercury, Athens for iPhone or Athens for iPad. If you are reinstalling Athens you can skip the notice/instructions at the top of the page to remove the Enterprise profile.

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Last updated 2/28/2017