Set Up Outlook 2011 for Exchange

Outlook 2011 is part of the Microsoft Office 2011 Suite for Macintosh computers, and is the CUMC IT standard supported email client for Macs. If you do not have Outlook 2011 installed, please contact us or download and install the program from Columbia's Microsoft Site License page.

Prior to setting up Outlook for Exchange you must do the following:

1. Request and receive your Exchange account username and password information. Once the online request form is submitted and approved by your DA, it can take up to two business days for the account to be created. The person who submitted the request will receive the account and initial password information from CUMC IT via email and/or phone; when possible we will contact the account holder as well.
2. Verify that your Exchange account is active by logging in to the Outlook Web App.
   • If you already have an MC Domain (computer login) account, your password for Exchange will be the same as the one used to log in to your computer. These accounts use the same credentials.
   • If you only have an Exchange account, follow these instructions to set up a profile and manage your Exchange password via the mypassword site. This allows you to immediately change, reset or unlock your password if problems arise while you are using Exchange.
3. Your account configuration is not complete until you set up mail forwarding from your default Columbia account to Exchange by following these instructions. If you neglect to set up forwarding, you will have to check email in both your general Columbia account and Exchange.

1. Start Outlook 2011 (from the Finder window select Applications - Microsoft Office 2011 - Microsoft Office).
   • If this is the first time you've opened Outlook, you'll see the Welcome screen. Select the Add Account button, then Exchange Account in from the Accounts window.
   • If there are no accounts configured in Outlook yet, select Exchange Account in from the Accounts window.

     

   • If you already have an account configured, select Tools from the top menu bar in Outlook, then Accounts... In the Accounts window that appears, select the + icon in the lower left and Exchange from the drop down menu.

     

2. In the Enter your Exchange account information window, type in the following making sure to enter your own Columbia UNI instead of [uni]:
   • E-mail address: [uni]@cumc.columbia.edu
     
   • User name: mc\[uni]
   • Password: your password for your CUMC IT Exchange account
   • Make sure that Method is set to User Name and Password, and Configure automatically is checked as shown in the picture below.

   

3. Click the Add Account button. The window will display a message that it is Detecting Exchange Server... and may take a minute or more to connect to the server.
4. Once the Exchange server has been detected, you'll see your full name and Exchange account information in the Accounts window. Select the red button in the upper left corner of the window to close it and begin using Outlook.

   

5. You will see your Inbox and other mail folders in the far left pane of the main Outlook screen, email messages that are in your Inbox or selected folder in the middle, and a preview of any selected item to the far right. To verify that you are fully connected, send yourself or a co-worker a test message and make sure it is properly received.