Before Installing and Using Symantec Endpoint Encryption

1. Read Related Polices and Information
   
   1. Encryption Requirements at CUMC - every Medical Center computer user/owner is ultimately responsible for making sure they are properly complying with encryption requirements.
   2. Symantec Endpoint Encryption - review all linked pages that explain compatibility, installation and configuration as well as any other instructions for options you intend to use so you are fully aware of how Symantec Endpoint Encryption operates.
2. Prepare your computer and data
   Failure to follow any of the steps below prior to installation can result in data corruption or other issues on a computer.
   1. An administrative login and password is required when installing SEE. If your computer is managed or you do not know its administrative password, please contact 5-Help to request remote assistance or see the Use of Administrative Rights web page.
   2. The login account you use on the computer must have a strong password.
   3. The computer uses a password protected screen saver that turns on after a period of five minutes of inactivity.
   4. The hibernation feature on the computer must be disabled before installation and remain off while SEE (or GE) is installed and in use. Hibernation settings can be found by selecting the Start button in the lower left of the computer screen, then Control Panel - System and Security - Power Options. If you are not able to access these settings please call 5-Help for assistance.
      If your computer shuts down, hibernates or restarts during this time, it can cause data corruption or other issues.
   5. Check the computer's hard disk for errors (Run CHKDSK). Fixing errors on the drive that may not be causing issues otherwise can prevent serious problems when SEE encrypts the hard drive.
   6. The computer is virus and malware free. Run a full scan of your computer using antivirus software (Symantec Endpoint Protection is Columbia's site licensed antivirus program).
   7. You have backed up all of your data to a safe, protected, and encrypted location - CUMC IT managed network drives (usually the P: or O: drive) are strongly recommended for security and convenience. For general assistance see Backing Up Your Computer.
   8. Your computer is not in the process of installing any updates for Windows or for other applications.