Before Installing and Using Symantec Endpoint Encryption
Anyone installing or using Symantec Endpoint Encryption (SEE) provided by CUMC IT must read and understand the information on this page as well as any pages linked from it. The purpose of any encryption program is to make data unreadable if proper credentials are not provided. If you do not understand how a specific encryption program works, do not verify that it is compatible with your computer or how you intend to use it, or do not carefully follow preparation and installation instructions, you run a very high risk of losing important data.
Prepare your computer and data
Failure to follow any of the steps below prior to installation can result in data corruption or other issues on a computer.
An administrative login and password is required when installing SEE. If your computer is managed or you do not know its administrative password, please contact 5-Help to request remote assistance or see the Use of Administrative Rights web page.
The hibernation feature on the computer must be disabled before installation and remain off while SEE (or GE) is installed and in use. Hibernation settings can be found by selecting the Start button in the lower left of the computer screen, then Control Panel - System and Security - Power Options. If you are not able to access these settings please call 5-Help for assistance. If your computer shuts down, hibernates or restarts during this time, it can cause data corruption or other issues.
The computer is virus and malware free. Run a full scan of your computer using antivirus software (Symantec Endpoint Protection is Columbia's site licensed antivirus program).
You have backed up all of your data to a safe, protected, and encrypted location - CUMC IT managed network drives (usually the P: or O: drive) are strongly recommended for security and convenience. For general assistance see Backing Up Your Computer.
Your computer is not in the process of installing any updates for Windows or for other applications.