CUIMC IT offers BitLocker encryption for computers on the MC domain. This connects the computer to the Microsoft BitLocker Administration and Monitoring (MBAM) server, which stores recovery keys for security and ease of retrieval.
If a BitLocker-enabled computer detects a hardware or operating system change that could mean an unauthorized attempt to pass encryption, it will start up with a BitLocker Recovery screen. The computer's unique BitLocker recovery key must be entered before the encrypted drive can be accessed.
CUIMC faculty or staff using a computer that has been configured to connect to the MBAM server can call 5-Help (212-305-4357), option 5, for the recovery key.
For other computers contact the group or person who enabled encryption. A recovery key may have been saved, printed or provided to you when encryption was started.
Once the recovery key has been entered and you have logged in to the computer, all of your programs and files will appear as usual.