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External Drives, Discs and Symantec Endpoint Encryption

IMPORTANT: Symantec Endpoint Encryption (SEE) is no longer available for download and should no longer be installed. Please contact your Certified IT Group to have SEE removed and BitLocker set up instead.
Information below is provided as a courtesy for computers still using SEE and will be removed in the near future.

External drives, such as portable hard drives and USB keys, and discs such as CDs and DVDs, are no longer encrypted by Symantec Endpoint Encryption, or the prior version of this program called GuardianEdge (GE). This was changed to allow easier use of hardware encrypted drives.

To store or transport files going forward you can do any of the following: Drives that were encrypted by SEE/GE will have files such as Mac Access Utility, AutoRun, SymantecRemovableStorageAccess or GuardianEdgeRemovableStorageAccess, and Platform stored on the drive.

Guardian Edge USB Encryption FIles

If you have a USB key or external drive that was already fully encrypted by SEE or GE, please do the following:
  1. Backup any needed files and folders that are stored on the drive. Keep in mind that confidential or sensitive data in any backup can only be stored on properly encrypted media:
    • Move or copy them to your SEE (or GE) encrypted computer
    • Move or copy them to your CUMC IT network drive if you have one; these provide automatic encryption.
  2. Permanently delete the files from the USB drive.
    You may also want to re-format the drive to remove all of the SEE or GE encryption program files. Do this by right-clicking on the drive while it is connected to your computer and selecting Format from the menu that appears.
Symantec Endpoint Encryption Check In
Computers that have been off campus may not have received the update to prevent automatic encryption of external USB drives by SEE (or GE). If your computer is still automatically encrypting an attached drive, please follow the instructions below to manually check in to the CUMC Symantec Endpoint Encryption server and update encryption settings so it will no longer do this.

NOTE: If your computer is running the older version of SEE called GuardianEdge, you can follow the same instructions. The screenshots will be similar but will read "GuardianEdge" rather than Symantec Endpoint Encryption.
  1. If your computer is off campus, you must first connect to VPN. From on campus your computer must either be connected to the wired network or the secure wireless network.
  2. Select the Windows logo (Start button) in the lower left corner of the main computer screen.
  3. Select All Programs from the list that appears.
  4. Find the Symantec Endpoint Encryption folder - you may need to scroll up or down in the program list. Click on the folder to open it, then select the Symantec Endpoint Encryption Client within the folder.
  5. Symantec Endpoint Encryption User Cient in program list

  6. The Symantec Endpoint Encryption User Client will open. If prompted for Registered User Login, type in the password used to login to the computer itself - typically your MC Domain Account. Click the Log On button in the lower right after typing in your password.

    SEE Registered User Login

  7. Select the Check-In link under the Full Disk heading in the left side of the window.

    SEE Check In

  8. Click the Check In Now button. SEE will take a few moments to check in with the CUMC Symantec Endpoint Encryption server.
  9. Once it is completed you will see the current date and time next to Last communication with SEE Management Server. SEE will no longer automatically encrypt USB drives that are connected to the computer.

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Last updated 12/16/2016