Manage Email Account Space


CUIMC email accounts have a default quota of 100 GB. The 100GB quota includes not just messages but any attachments, calendar entries, contacts, etc.

If you need more space, please try permanently deleting unneeded messages, explained below, and archiving or saving messages on your computer instead. Mailboxes storing a lot of items can also run into performance issues. The Microsoft 365 email system used for CUIMC email accounts currently does not offer a quota of more than 100GB for a mailbox.
IMPORTANT: It is NOT possible to automatically receive a quota increase online. Beware of phishing emails and do not click on any link asking for account information in order to receive more space.

Permanently Delete Messages

By default any messages that you delete will first be moved to a Deleted Items or Trash folder. This folder will appear under your main mailbox as a sub folder in the same column as your Inbox, Drafts, Sent Items, etc.

Messages in the Deleted Items folder are typically set to be permanently removed once they reach a certain age, however you can manually empty it at any time or even adjust the folder settings to empty whenever you close Outlook.
TIP: Junk messages are automatically sent to your Junk E-mail folder, so be sure to check and empty this periodically as well.

Manually Empty Deleted Items

This can be done at any time in Outlook or Web Outlook by right-clicking on the Deleted Items or Trash folder, and using a normal left-click to select Empty Folder or Delete All from the menu that appears.

Outlook on Windows can be set to empty the Deleted Items folder whenever you exit the program. Current versions of Outlook for Mac do not offer this option.