Open a Shared Mailbox in Web Outlook


Instructions are for those who have been granted Full Access to a CUIMC Shared Mailbox using Web Outlook. Full Access lets you open the mailbox it to view its messages, folders, calendar, etc. as well as creating, editing and deleting items in the account.
IMPORTANT: You cannot send messages from its address unless you also have Send As access.

Note that you will use the shared mailbox while signed in under your own CUIMC email account.

Open (temporarily) in a separate browser window

To permanently open the shared mailbox, so it always appears below your own mailbox folders in Web Outlook, see the steps further below.

  1. Log in to Web Outlook using your own CUIMC email account (for detailed help see Using Web Outlook).
    If you are off campus you will also see a prompt for Duo for multifactor authentication to complete your sign in.
  2. Click on your icon in the upper right corner. It may appear as your name, initials, or CUIMC email address. My accounts - Open another mailbox... link
  3. Select the Open another mailbox... link.
  4. An Open another mailbox field will appear, type in the full name of the shared mailbox. If Web Outlook prompts with the correct mailbox address, you can click on it to select. Open another mailbox field NOTE: Though other addresses may be listed, they cannot be opened if you do not already have Full Access for the mailbox. An error will appear when you attempt to open it.
  5. Click Open. A new browser window will launch for the shared mailbox account. Your own account will remain open in the original window. Be sure to log out of Web Outlook and close all open browser windows when done.

Add the Shared Mailbox under your own folder list

Follow these steps to always show the shared mailbox when logged in to Web Outlook.

  1. Log in to Web Outlook using your own CUIMC email account (for detailed help see Using Web Outlook).
    If you are off campus you will also see a prompt to use Duo for multifactor authentication to complete your sign in.
  2. Right-click on your main mailbox heading (typically your full name or CUIMC email address) in the Folder list at the left. Add shared folder link
  3. An Add shared folder field will appear, type in the full name of the shared mailbox. If Web Outlook prompts with the correct mailbox address, you can click on it to select.
    NOTE: Though other addresses may be selected, they cannot be opened if you do not already have Full Access for that mailbox. An error will appear when you attempt to open it.
  4. Click Add. The shared mailbox heading will appear under your own mailbox folders in the left. Click on it to show sub-folders; it may take a few moments after being added to display them. Shared Mailbox heading in Folders list
  5. The shared mailbox folders will remain in Web Outlook whenever you are logged in.
    If you'd like to stop them from displaying in the future, simply right-click on the mailbox heading and select Remove.