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Remove Your CUMC Email from Outlook on Windows

If your CUMC email account no longer connects in Outlook on Windows, the settings it uses may be outdated or corrupt. Removing the account and following current instructions to set it up again can resolve any issues.

IMPORTANT: Some personalized settings in Outlook, such as email signatures, rules, calendar or message views, etc., or connection to archived/locally saved messages and folders, may reset to a default after removing the profile. In general, anything you can view when logged in to your CUMC email account in Web Outlook will remain, however we recommend requesting assistance from your Certified IT Group before attempting to remove the profile.
  1. Open the Mail settings on your computer: click the Start icon in the bottom left corner of your computer screen, then type Control Panel in the search bar or select it from the menu that appears. In the Control Panel select the User Accounts link, then the Mail icon.

    Windows Control Panel Mail link

  2. From the Mail Setup window select Show Profiles.

    Windows Mail Show Profiles button

  3. Click on the desired mail profile in the list so it is highlighted, then select the Remove button.
    NOTE: There may be only one profile listed; if there is more than one be sure you have selected the correct profile to remove.
  4. Mail Profile accounts window
  5. If prompted with a warning regarding removing the profile, click Yes to confirm you want to remove it. Select Apply, then OK at the bottom of the Mail profile window to close it.

The email profile will no longer appear in Outlook on the computer. Restart your computer, then follow current instructions to set up your CUMC email account again.

If there are additional issues please see Troubleshooting Outlook on Windows.

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Last updated 11/15/2017