If your CUIMC email account no longer connects in Outlook on Macintosh the settings it uses may be outdated or corrupt. Removing it from Outlook, then re-adding it using current instructions can resolve the issue.
Removing your CUIMC email account from a computer or program that you no longer use will also keep it from trying to connect, which can slow down the computer and cause error messages. It is also a best practice for security, helping to ensure that anyone else who may end up using the device will not be able to see messages or other data that they are not authorized to view.
If you are troubleshooting a problem, before removing your account make sure you have:
- Try logging in to Web Outlook. If you cannot, try self-service help for CUIMC email accounts, which should resolve any login related issue in Outlook.
- Verify that Outlook has been updated recently.
IMPORTANT: Some personalized settings in Outlook, such as email signatures, rules, calendar or message views, etc., or connection to archived/locally saved messages and folders, may reset to a default after removing the profile. In general, anything you can view when logged in to your CUIMC email account in Web Outlook will remain. If there are concerns please request assistance from your Certified IT Group before attempting to remove the profile.
- With Outlook open, select Tools in the upper left menu, then Accounts.
- In the Accounts window that appears, make sure the email profile you'd like to remove is highlighted in the left (click on it if not), then select the - (minus) sign in the lower left.
- In the Are you sure you want to delete this account... prompt, click the Delete button.
The email profile will no longer appear in Outlook on the computer. Restart your computer, then follow current instructions to set up your CUIMC email account again.