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Set Up Outlook 2013 for Exchange

Outlook 2013 is part of the Microsoft Office Suite of programs that is free to current CUMC faculty, staff and students. Outlook offers the best compatibility with CUMC's Exchange ( email accounts.

If you are new to CUMC, before setting up Outlook please be sure that your account is active (try logging in to the Outlook Web App), that you have changed your password from any default/initial one that was provided to you, and that messages addressed to you will be forwarded.

Configuring Your CUMC Exchange Account in Outlook 2013
Click here for a printable PDF copy of these instructions.
  1. Open the Mail settings on your computer: from the bottom left corner of your computer screen select the Start icon, then the Control Panel. In the Control Panel select the User Accounts and Family Safety link, then the Mail icon.

    Windows Control Panel Mail link

  2. From the Mail Setup window select Show Profiles.
    NOTE: If your computer does not have any Outlook profiles already set up, you will not see the Mail Setup window and can skip to step 3.

    Windows Mail Show Profiles button

  3. Select the Add button near the middle of the Mail window.

    Windows Mail Add Profile button

  4. Type your desired Profile Name in the New Profile window; we recommend using CUMC.
    NOTE: If more than one account is set up on the computer, Outlook will prompt you to select the account you'd like to log in to from the list of Profile Names.

    Windows Mail New Profile name

  5. The Add Account window will appear. Make sure the E-mail Account option is selected, then type in Your Name and your full CUMC Exchange email account address. It is typically formatted as, where youruni is your individual Columbia UNI.

    Outlook 2013 Add Account Window

  6. Type in your Exchange account password twice, once each in the Password field and again in the Retype Password field.
  7. Select the Next button in the lower right corner of the Add Account window. You will see a message that Outlook is Configuring e-mail server settings... It may take a few moments to connect to your Exchange account.
  8. Once Outlook has found your Exchange account, the Windows Security - Mail Application login window will appear.

    Exchange Login window

    Type mc\yourUNI (where yourUNI is your actual Columbia UNI) into the User name field your Exchange account, then your Exchange password in Password field, and select OK. You may be prompted to type this in twice.
    • If the Mail Application - Connecting login prompt appears more than twice and you are using a computer that is not on the CUMC campus, it may be faster to set up your Exchange account when you are connected to VPN. Please cancel any open windows, connect to VPN and try again.
    • If you are entering your Exchange account password incorrectly, your account will automatically lock after three attempts. You will not see an error message but will continue to be prompted to type in your username and password. To unlock your account immediately use the myPassword site.
    • If you are still not able to set up your Exchange account in Outlook, please click here to see instructions on configuring your account manually.
  9. Once you have successfully logged in, your UNI will change to the full Exchange account address, with the Server and User Name underlined. Select the Next button in the lower right to continue.

    Exchange Server Settings Resolved

  10. The Add Account dialog box displays the message "You're all set!". Click the Finish button in the lower right.

  11. The profile you created now appears in the Mail dialog box. Select Apply and then OK.
    NOTE: If you wish to use more than one Outlook profile on the computer (for example, one for CUMC IT and the other for a personal email address), select the Prompt for a profile to be used option. When Outlook starts, you will be prompted to select the profile you would like Outlook to use for that session. Otherwise you can leave Always use the profile selected.

    Mail Profile accounts window

  12. To open Outlook: select Start in the lower left of your computer screen, then Programs, then Microsoft Office 2013 and select Outlook 2013. Outlook will open, prompt for your password and connect to your Exchange account.

    Outlook 2013 in Windows Program List

  13. To verify that you are fully connected, send yourself or a co-worker a test message and make sure it is properly received.
For additional help see the main Outlook 2013 page and Microsoft's Training Courses for Outlook 2013. They include:
  • Managing another person's calendar
  • Recalling a message after sending
  • Setting junk mail options
  • Using Auto Archive
  • Creating an Email Signature
  • Using Bcc

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Last updated 12/08/12014