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Using Outlook on Macintosh for CUMC Email

Outlook for Macintosh computers is part of the Microsoft Office Suite of programs that is free to current CUMC faculty, staff and students. It is the CUMC IT standard supported email client for Macs, and offers the best compatibility with CUMC's Exchange/Office 365 ( email accounts.
While we realize many are used to Mac's default Mail, Calendar/iCal and Contacts applications, they not supported due to known issues with Exchange.

Help with Outlook
Instructions specific to CUMC email are in the left column of this page, including how to set up your CUMC email in Outlook, using On My Computer folders to move and archive mail, how to export and import to store or move messages and other account data, junk folder settings, remove your account, and email FAQs.

More tutorials are available on the Microsoft website, we've linked commonly used features below. Some instructions vary depending on the version of Outlook you are using.
IMPORTANT: Those using Outlook 2011 should upgrade to a newer version as it is not fully compatible with Office 365, is no longer supported by Microsoft and may become a security risk.

Microsoft Tutorial or Help Link Outlook for Mac Version
Outlook for Mac Training (includes many topics below) Office 365 and 2016
Outlook for Mac Help Office 365 and 2016
Import messages, contacts and other items
(Helpful for importing an identity from Outlook 2011)
Office 365 and 2016
Create and insert a signature Office 365 and 2016
Create a Meeting or Appointment Office 365 and 2016
NOTE: Our Windows tutorial has tips that apply to Macs on using the Scheduling Assistant for meetings. CUMC as well as any accounts will show free/busy times.
Share your Calendar Office 365 and 2016
Open a shared Exchange calendar Office 365 and 2016
Turn on or off Out of Office replies Office 365 and 2016
NOTE: follow instructions for an "Exchange" account and see this Tip on what details to avoid
Show, hide and view the blind carbon copy (Bcc) field Office 365 and 2016
Create a contact list or distribution list Office 365 and 2016
Fixes or workarounds for recent issues 2016

Recover Deleted Items
If there are messages or other items you permanently deleted by emptying your Deleted Items folder, you can try to recover them by logging in to Web Outlook and following recovery instructions on the Microsoft website.

This may not work for items that are over 30 days old or if an entire folder was deleted.

Your recovered item(s) will appear in the folder selected in both Web Outlook and Outlook on your Mac after connecting to your CUMC email account.

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Last updated 11/26/2018