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Set Up an iPhone or iPad for CUMC Exchange

Setting up an iPhone or iPad to connect to your Exchange (@cumc.columbia.edu) email account will automatically enforce it to use a passcode lock and encryption in order insure compliance with University policies. If you do not access, store or transmit sensitive data on the device and prefer to not have automatic enforcement set, the Outlook Web App can be opened via the iPhone or iPad's web browser. However, we strongly recommend that automatic locks, encryption and other security measures are put in place for all mobile devices to prevent damages from loss or theft of both the equipment and any information it contains.

Configuring Exchange Email
  1. If your iPhone or iPad is not already encrypted, run a backup before connecting to Exchange since this will enforce encryption. It is also important to keep your phone or tablet plugged into its power cord while finishing Exchange setup so initial encryption is not interrupted by a drained battery. See Apple's iOS: How to back up tutorial online to perform a backup to iTunes on your computer.
    • The computer or other media that will store a backup containing sensitive data must also be properly encrypted with password protection.
    • Do not backup to iCloud as Apple does not have a Business Associate Agreement with CUMC to access or store sensitive data.
  2. When ready, select the Settings icon from your device's home screen: iPhone Settings Button
  3. Select Mail, Contacts, Calendars.

    iPhone Add Account option

  4. Select Add Account.

  5. Select Exchange or Microsoft Exchange.
  6. Enter the following information
    • Email: youruni@cumc.columbia.edu - use your actual Columbia UNI (ex: abc1234) instead of youruni
    • Domain: mc
    • Username: type in your UNI
    • Password: type in your CUMC IT Exchange email password
    • Description: type in a desired name for the account on your device, such as CUMC

    iPhone Exchange Settings

  7. The device will try to connect to the CUMC IT Exchange server. If the server cannot be located, fill out the additional information that will appear:
    • Server: mail.cumc.columbia.edu
    • Use SSL: move the slider to the On position
  8. On the Exchange ActiveSync screen you can choose what type of the email items you want to synchronize. Move sliders to desired positions to bring your Exchange mail, contacts or calendar items.
  9. The last option on the ActiveSync screen is Mail days to sync. It will allow you to sync your Exchange items for specified period of time. Note: Please be cautious when choosing No Limit options, you need to make sure that you have a sufficient amount of free disk space on the device, otherwise email delivery may fail.
  10. Exit ActiveSync; your iPhone or iPad should will connect and display current email in your Inbox. See Additional Configuration Options at the bottom of this page for alerts, signature settings and more.

IMPORTANT: whenever you change or reset your password for your Exchange (and/or MC computer login) account, be sure to set your Exchange-connected iPhone or iPad to Airplane mode first to prevent it from locking your account by trying to connect with the old password stored on the device. Once you have changed your password, see instructions to Synchronize Your Password to enter the new one in your iPhone or iPad.

Additional Configuration Options
  • To turn alerts sounds for new or sent mail on or off, use the Sounds settings.
  • To set how many lines of each message are previewed in the message list: Choose Mail, Contacts, Calendars - Preview, then choose a setting. You can choose to see up to five lines of each message. That way, you can scan a list of messages in a mailbox and get an idea of what each message is about.
  • Set a minimum font size for messages: Choose Mail, Contacts, Calendars - Minimum Font Size, then choose Small, Medium, Large, Extra Large, or Giant.
  • Set whether iPhone shows To and Cc labels in message lists: Choose Mail, Contacts, Calendars then turn Show To/Cc Label on or off.
  • Set whether iPhone confirms that you want to delete a message: Choose Mail, Contacts, Calendars and turn Ask Before Deleting on or off. If Ask Before Deleting is on, to delete a message you must tap, then confirm by tapping Delete.
  • Set the default email account: Choose Mail, Contacts, Calendars - Default Account, then choose an account. This setting determines which of your accounts a message is sent from when you create a message from another iPhone application, such as sending a photo from Photos or tapping the email address of a business in Maps. To send the message from a non-default account, tap the From field in the message when you are composing it and choose another account.
  • Add a signature to your messages: Choose Mail - Signature, then type a signature. You can set the device to add a signature—your name, title, and phone number, for example—to the bottom of every message you send from it.

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Last updated 3/21/2014