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Set Up an iPhone or iPad for CUMC Email

Setting up an iPhone or iPad to connect to your CUMC Exchange (@cumc.columbia.edu) email account will automatically enforce it to use a passcode lock and encryption as per University policy.

If your device is not already encrypted, backup its data before configuring email. See iOS: How to back up for instructions on backing up to your computer. If the backup contains sensitive data, make sure the computer storing the backup is also properly encrypted. Do not backup to iCloud as Apple does not have a Business Associate Agreement with CUMC to access or store sensitive data.

IMPORTANT: whenever you change or reset your password for your CUMC email (and/or MC computer login) account, first set your CUMC email-connected iPhone or iPad to Airplane mode or it may lock your account. See the Synchronize Passwords page for full information.

Devices running iOS 8 or higher can use the Outlook app, otherwise follow instructions immediately below to use the default Mail app on your iPhone or iPad.

Configure the Mail app for CUMC Email

  1. Make sure your device is connected to a cellular network (3G/4G etc.) or wifi other than guest-net, such as Athens. Guest-net is limited and will not allow initial CUMC email set up.
  2. Select Settings from your device's home screen.
  3. iPhone Exchange Settings
  4. Select Mail, Contacts, Calendars, then Add Account.
  5. Select Exchange or Microsoft Exchange.
  6. Enter the following information:
    • Email: youruni@cumc.columbia.edu - use your actual Columbia UNI (ex: abc1234) instead of youruni
    • Password: type in your CUMC email password
    • Description: CUMC Exchange is recommended, though you can use any preferred description
    Some devices may have these additional fields:
    • Domain: MC
    • Username: your Columbia UNI (ex: abc1234)
  7. Tap Next in the upper right corner. The device will try to connect to the CUMC Exchange email server. If the server cannot be located, fill out the additional information that will appear:
    • Server: mail.cumc.columbia.edu
    • Domain: MC
    • Username: your Columbia UNI (ex: abc1234)
    If there is an option Use SSL set the slider to On.
  8. iOS Items to Sync

    If your device can't connect and you have entered all of the above correctly, try logging in to VPN first (see VPN setup instructions for iPhone or iPad). Once CUMC email is configured you will not need to use VPN to connect to your email.

  9. A list of Exchange account items that can be synchronized on your device will appear. Move sliders to desired positions for your Mail, Contacts, etc. and tap Save in the upper right.
  10. Set your Mail days to sync option to your desired period of time.
    • You may need to scroll to the bottom of the screen first, or exit Exchange and go back in to Settings - Mail, Contacts, Calendar - CUMC Exchange and tap Mail days to sync below the list of items.
    • Be cautious when choosing No Limit, if the device doesn't have a sufficient amount of free disk space at any point your email delivery may fail.
  11. Exit Exchange; your iPhone or iPad will connect and display current messages in your Mail.
Configure the Outlook app for CUMC Email
If your iPhone or iPad is running iOS version 8 or higher, you can use the Outlook app instead of the default Mail app.
  1. Make sure your device is connected to a cellular network (4G/3G/LTE etc.) or wifi other than guest-net, such as Athens. Guest-net is limited and will not allow initial CUMC email set up.
  2. Open the Outlook app on your iDevice.
    If it is not already installed, download Outlook for iOS from the App store.
  3. Select Add an account if prompted.
  4. Type your full CUMC email address as prompted (ex: abc1234@cumc.columbia.edu).

    Add Email Account window in Outlook app

  5. Outlook will attempt to detect your account; select the Setup Account Manually button.
  6. Select Exchange in the Add Email Account window.

    in Outlook app

  7. Select Use Advanced Settings near the bottom of the window.
  8. Type in:

    Outlook app Advanced Settings

    • Email Address - make sure it shows your full CUMC email address (ex: abc1234@cumc.columbia.edu)
    • Password - type the password for your CUMC email account
    • Description - this can be any description you prefer, we recommend using CUMC
    • Server - mail.cumc.columbia.edu
    • Domain - mc
    • Username - the first part of your CUMC email address, typically your UNI
  9. Tap the Sign In button. The Outlook app will connect to your CUMC email account and display current messages.
To view your calendar etc. tap the icon at the bottom of the window. To learn more about using Outlook for iOS select Settings - Help.

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Last updated 8/30/2016