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Set Up an iPhone or iPad for CUMC Exchange

Setting up an iPhone or iPad to connect to your Exchange (@cumc.columbia.edu) email account will automatically enforce it to use a passcode lock and encryption as per University policy.

Configuring Exchange Email
If your device is not already encrypted, run a backup before connecting to Exchange and be sure it is plugged into a power source for setup and initial encryption. This prevents interruptions due to a drained battery and possible data corruption. See iOS: How to back up for instructions on backing up to your computer. If the backup contains sensitive data, make sure the computer storing the backup is also properly encrypted. Do not backup to iCloud as Apple does not have a Business Associate Agreement with CUMC to access or store sensitive data.
  1. When first setting up Exchange the device must be connected to either a cellular data network (3G/4G/E) or WiFi such as Athens. Guest-net, the CUMC unsecured campus network, cannot be used.
  2. Select Settings from your device's home screen.
  3. iPhone Exchange Settings
  4. Select Mail, Contacts, Calendars, then Add Account.
  5. Select Exchange or Microsoft Exchange.
  6. Enter the following information:
    • Email: youruni@cumc.columbia.edu - use your actual Columbia UNI (ex: abc1234) instead of youruni
    • Password: type in your Exchange email password
    • Description: CUMC Exchange is recommended, though you can use any preferred description
    Some devices may have these additional fields:
    • Domain: MC
    • Username: your Columbia UNI (ex: abc1234)
  7. Tap Next in the upper right corner. The device will try to connect to the CUMC Exchange server. If the server cannot be located, fill out the additional information that will appear:
    • Server: mail.cumc.columbia.edu
    • Domain: MC
    • Username: your Columbia UNI (ex: abc1234)
    If there is an option Use SSL set the slider to On.
  8. iOS Items to Sync

    If your device can't connect and you have entered all of the above correctly, try logging in to VPN first (see VPN setup instructions for iPhone or iPad). Once Exchange is configured you will not need to use VPN to connect to your email.

  9. A list of Exchange account items that can be synchronized on your device will appear. Move sliders to desired positions for your Mail, Contacts, etc. and tap Save in the upper right.
  10. Set your Mail days to sync option to your desired period of time.
    • You may need to scroll towards the bottom of the screen to view it, or exit Exchange and go back in to Settings - Mail, Contacts, Calendar - CUMC Exchange and tap Mail days to sync below the list of items.
    • Note: Be cautious when choosing No Limit, if the device doesn't have a sufficient amount of free disk space at any point your email delivery may fail.
  11. Exit Exchange; your iPhone or iPad will connect and display current messages in your Mail. See Additional Configuration Options at the bottom of this page for alerts, signature settings and more.

IMPORTANT: whenever you change or reset your password for your Exchange (and/or MC computer login) account, first set your Exchange-connected iPhone or iPad to Airplane mode or it may lock your account. See the Synchronize Passwords page for full information.

Additional Configuration Options
These can be adjusted anytime by selecting Settings, then Mail, Contacts, Calendar.
  • To set how many lines of each message are previewed in the message list: Choose Mail, Contacts, Calendars - Preview. You can choose up to five lines of each message. That way, you can scan a list of messages in a mailbox and get an idea of what each message is about.
  • Set a minimum font size for messages: Choose Mail, Contacts, Calendars - Minimum Font Size, then choose Small, Medium, Large, Extra Large, or Giant.
  • Set whether iPhone shows To and Cc labels in message lists: Choose Mail, Contacts, Calendars then turn Show To/Cc Label on or off.
  • Set whether iPhone confirms that you want to delete a message: Choose Mail, Contacts, Calendars and turn Ask Before Deleting on or off. If Ask Before Deleting is on, to delete a message you must tap, then confirm by tapping Delete.
  • Set the default email account: Choose Mail, Contacts, Calendars - Default Account, then choose an account. This setting determines which of your accounts a message is sent from when you create a message from another iPhone application, such as sending a photo from Photos or tapping the email address of a business in Maps. To send the message from a non-default account, tap the From field in the message when you are composing it and choose another account.
  • Add a signature to your messages: Choose Mail - Signature, then type a signature. You can set the device to add a signature—your name, title, and phone number, for example—to the bottom of every message you send from it.

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Last updated 5/25/2015