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Updating the Global Address Book in Outlook on Windows

The Global Address Book (GAL) is a directory of available contact information for CUMC, NYPH and Columbia University faculty, staff and students. It can be accessed when using a CUMC email (@cumc.columbia.edu) account with Outlook or when logged in to the Outlook Web App.

If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e. someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.

Outlook 2016 and 2013
If you have Outlook 2010 please use instructions below.
  1. Select the Send/Receive tab in the upper left corner of Outlook.
  2. Click on the Send/Receive Groups drop down menu, then Download Address Book...

    Download Address Book

  3. The Offline Address Book window will appear. Make sure the following options are selected:
    • De-check the Download changes since last Send/Receive option
    • Make sure the \Global Address List is selected from the Choose address book drop down menu

    Offline Address Book settings

    Click the OK button at the bottom.
  4. The most recent version of the Global Address List will be downloaded from the CUMC email server. You may see a status window indicating the download's progress, it will automatically disappear when completed.
  5. Close Outlook when the download has finished. Re-open Outlook and log in; the Global Address List should now contain the most recent information.
Outlook 2010
  1. With Outlook open, elect the File tab in the upper left corner, then Download Address Book from the Account Settings drop down menu.

    Download Address Book

  2. The Offline Address Book window will appear. Make sure the following options are selected:
    • De-check the Download changes since last Send/Receive option
    • Make sure Full Details is selected
    • Make sure the \Global Address List is selected from the Choose address book drop down menu

    Offline Address Book settings

    Click the OK button at the bottom.
  3. The most recent version of the Global Address List will be downloaded from the CUMC email server. You may see a status window indicating the download's progress, it will automatically disappear when completed.
  4. Close Outlook when the download has finished. Re-open Outlook and log in; the Global Address List should now contain the most recent information.

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Last updated 5/31/2016