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Set Up an Android Device for CUMC Email

Setting up an Android phone or tablet to connect to your CUMC email account will automatically enforce it to use a passcode lock and encryption as per University policy.

What App Should I Use?
Due to the variety of Android devices there is not a standard mail app. Instructions on this page should work for most devices using Android OS version 6 and higher. Please consider the following:
  • The Outlook app can be installed on most devices for free from the Play store. It offers better compatibility with Office 365 email. Keep in mind it is "sandboxed"; if your device is lost or stolen and you would like to do a remote wipe to protect data, it will only wipe the Outlook app rather than the entire device. Be sure to set up another option for a full, remote wipe of all data if needed, some suggestions can be found on the Mobile Device Security page.
  • Default mail or gmail apps that come pre-installed are generally compatible but may not offer advanced features for Office 365 email. If the device is lost or stolen, using Web Outlook to initiate a full, remote wipe of all data on the phone typically works, however this must be verified in advance due to the differences in Android devices and mail apps.
A printable PDF copy of these instructions is available as well.

Set Up Your CUMC Email on Android
If you are not able to set up email successfully using these instructions, please check the device's user manual or the manufacturer's website for help with adding an Exchange email account.
  1. If your device is not already encrypted, be sure to run a backup before configuring your email to avoid possible loss of data. It is also important to keep your phone or tablet plugged into its power cord while finishing setup so initial encryption is not interrupted by a drained battery.
  2. Make sure your device is connected to a cellular network (LTE/4G/3G) or wifi other than
    guest-net, such as Mercury secure wifi. Initial set up of CUMC email won't work on guest-net!
  3. Select Settings from the home screen, then Accounts (you may need to scroll down to find it).
  4. Tap Add Account near the bottom of the accounts list, then tap the desired mail program. Typically this will be Email, Exchange, or Outlook.
    NOTE: the Outlook app can be installed from the Play store if it doesn't appear in the list.
  5. Add an Account list
  6. When prompted, enter your full CUMC email address:
    (replace youruni with your own unique UNI). Images below show prompts for common mail apps on Android.
  7. Gmail app set up Outlook app set up
  8. Tap the icon or phrase shown on your device to continue with email set up.
  9. Enter your CUMC email password when prompted and continue with sign in. The app will connect to your CUMC email account.
    IMPORTANT: if it does not connect to your CUMC email and/or shows a window with fields for advanced settings such as the server and domain, leave these blank! Simply re-enter your password while verifying that your full CUMC email address appears in any Email and Username fields, then try to sign in again.
  10. After connecting to your CUMC email account, a Remote security administration warning will appear. Tap OK to accept.
  11. Remote security administration prompt
  12. Tap Activate at the bottom of the Activate device administrator window. This verifies that University required settings (encryption and passcode lock) are applied to the device.
  13. Follow any remaining prompts to finish connecting to your CUMC email account.
    Keep in mind that you should NOT manually enter any information for a server or domain, and any Email and Username fields should contain your full CUMC email address.
  14. The app will typically open to your Inbox and may take a few moments to download and synchronize all messages, folders etc.
To adjust settings on your phone or tablet such as how frequently to synchronize or check mail, how far back to show messages, setting a signature and more, enter the app's Settings or refer to information in the vendor's help files or website.

IMPORTANT: Whenever you change or reset your password for your CUMC email (and/or MC computer login) account, make sure any mobile device(s) connected to your CUMC email prompts for and accepts the new password. If not it may attempt to use the old, invalid password and lock your email account. If needed see additional help in the Synchronize Your MC Password page.

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Last updated 1/07/2019