CUMC Home | Columbia University | Jobs at CUMC | Contact CUMC | Find People
For support: call extension 5-Help (212-305-4357) or email us
MC Domain Accounts

Using myPassword to Unlock Your Password

After three unsuccessful attempts to login to your MC account (computer login) or CUMC email, your account will be locked. You may not see an error message, but simply get repeated prompts to login. This is a security measure that helps prevent anyone - or anything, in the case of malware programs that run through lists of possible passwords - from guessing at your password.

IMPORTANT: Your account may also become locked if you have just changed or reset your password, but the old password is stored on another device. Always put smartphones or tablets that are configured to connect to your CUMC email in Airplane mode prior to changing or resetting your password. Also remember to update passwords on computers that manually map to a network drive. See instructions for doing this on mobile devices and manually mapped computers.

You will need to both unlock your account via the myPassword website, and use the linked instructions above to change any stored password. Note that you must have already set up your myPassword profile with security questions before you can change, reset or unlock your password.
  1. If you have a smartphone or tablet that is connected to your CUMC email account, put the device(s) in Airplane mode first. This prevents it from trying to connect using a old password and locking the account.
  2. Go to
  3. The myPassword Self-Service page will appear. Select the link to Unlock my Account.

    myPassword Home Page

  4. You will be prompted to enter your MC User Name, which is the first part of your CUMC email address (usually your UNI).
    NOTE: There is a 6 minute Inactivity Countdown timer at the bottom of most pages in myPassword. This is a security feature to prompt another login if there is no activity on the page within that time, preventing someone else from changing information if you have left your computer unattended. If you require more time to fill out fields on a myPassword page, you can simply click any blank spot on the myPassword page to start the timer over again.

    Login to Reset

  5. The security questions you selected when you set up your myPassword profile will appear one by one. Type in your answer and click once on the Continue button until you have successfully answered all of the security questions.
    • Answers are case-sensitive; if you used any capitals when creating your profile they will be required here.
    • Be sure to click on the Continue button after answering each question rather than hitting the Enter key on your keyboard.
    • If you are not able to correctly answer any of the questions, you must call the Service Desk at extension 5-Help (212-305-4357), option 5 to have your password reset. Once this is done you must log back into myPassword, select Edit Your Profile and set up new security questions and answers that you will be able to remember.

    Security Question Window

  6. After successfully answering all security questions, you will see a message that your account has been unlocked. You can immediately log back in to your MC domain (computer login) and/or CUMC email account using your current password.
IMPORTANT: If you find your account is repeatedly locked, make sure an older password has not been automatically stored in any of the following:

| TOP |

Last updated 10/30/2018