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MC Domain Accounts

myPassword Instant Password Management

Forgot your CUMC email or MC account computer login password? The myPassword web site lets you reset it instantly online after setting up personal security questions, similar to what many bank or credit card web sites use. Once you have set these up you can use myPassword to:

IMPORTANT: This is only for CUMC Exchange/Office 365 email accounts (ending in, login accounts for computers on the MC Domain, and CUMC IT managed network drives. For help with other accounts see this FAQ.

If you have not used myPassword yet, we encourage you to visit it now and set up your security questions before you need to reset or unlock your account:

  1. Go to
  2. You will be prompted to enter your MC User Name, which is the first part of your CUMC email address (usually your UNI).
    NOTE: There is a 6 minute Inactivity Countdown timer at the bottom of most pages on myPassword. This is a security feature to prompt another login if there is no activity on the page within that time, preventing someone else from changing information if you have left your computer unattended. If you require more time to fill out fields on a myPassword page, you can simply click any blank spot on the myPassword page to start the timer over again.

    myPassword Login Window

  3. Fill in your security questions and answers.
    • The answers are case sensitive - any capitals or lowercase that you use in your answers will be required when typing in the answer in the future.
    • You will be asked to select three from a list of prepared questions and create three of your own questions.
    • For the three prepared questions, use the drop down arrow to the right of the Question field to select from the list. Select questions that you will be easy for you to recall but difficult for others to guess.
    • Type in the answer for the question you have selected in the Answer field, keeping in mind these are case sensitive.
    • For the three created questions, type your own in the Question field and then its answer in the Answer field. Create questions that you will be easy for you to answer but difficult for others to guess. If you have a difficult time coming up with your own see a suggested list for more ideas.

    Select Security Questions

  4. Select the Update button at the bottom of the page when done. You will be returned to the logon window.
Your myPassword profile is now set up and can be used any time your account is locked, you forgot your password or you want to change it. Simply use any computer connected to the Internet to visit myPassword to fix any of these password problems instantly.

IMPORTANT: anytime you change or reset your password, make sure the old one isn't still stored mobile devices or off campus computers. If your phone or tablet is already configured for your Exchange email account, put the device in Airplane mode before changing your password to prevent it from trying to connect with the old stored password and locking your account.

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Last updated 10/30/2018