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MC Domain Accounts

Using myPassword to Change Your Password

Whenever you need to change your MC domain (computer login) or CUMC email account password, you can do so instantly online using the myPassword web site.

IMPORTANT: This is only for CUMC Exchange/Office 365 email accounts (ending in, login accounts for computers on the MC Domain, and CUMC IT managed network drives. For help with other accounts see this FAQ.

To change your password via the myPassword web site:

  1. If you have a smartphone or tablet that is connected to your CUMC email account, put the device(s) in Airplane mode BEFORE changing your password. This prevents it from trying to connect using a password that is no longer correct and locking the account.
  2. Go to
  3. The myPassword Self-Service page will appear. Select the link to Change my Password.

    myPassword Home Page

  4. You will be prompted to enter your MC User Name, which is the first part of your CUMC email address (usually your UNI).
    NOTE: There is a 6 minute Inactivity Countdown timer at the bottom of most pages in myPassword. This is a security feature to prompt another login if there is no activity on the page within that time, preventing someone else from changing information if you have left your computer unattended. If you require more time to fill out fields on a myPassword page, you can simply click any blank spot on the myPassword page to start the timer over again.

    myPassword Login Window

  5. Type your desired password in both the Password and Confirm fields.
    Remember that it must meet strong password criteria:
    • It must be over 8 total characters long.
    • It must use a combination of upper and lower case letters.
    • It must include at least one numeric and/or special character (&, ?, @, etc).
    • It cannot be the same as any of the 3 previous passwords you've used for this account.
    Select the Change Password button to immediately set this as your new password

    Change Your Password

  6. You will see a message reading Your Password has been Changed! and can begin using your new password for both you MC domain account and Exchange.

    Success message

  7. IMPORTANT - see instructions linked below to synchronize your changed password on the following:
    • Smartphones and tablets that are connected to your CUMC email account. Follow the instructions to change the password and then take the device(s) out of Airplane mode.
    • Laptops or off campus computers that are not connected to the MC domain and have manually mapped a network drive

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Last updated 10/30/2018