CUMC Home | Columbia University | Jobs at CUMC | Contact CUMC | Find People
     
Columbia University Medical Center logo,  Columbia University Medical Center Information Technology
 
 
For support: call extension 5-Help (212-305-4357), email us, or instantly connect to a technician with CUMC IT eSupport

Online Service Requests

Many technical services can be requested online via our Service Request Forms below. If you need general assistance with a computer problem, you can use our all-purpose online form to Report a Technical Problem - however, we do strongly prefer that you call us at extension 5-Help or use CUMC IT eSupport so we can provide immediate troubleshooting.

Be sure to review our Form Requirements before submitting.

NOTE: all forms now require that you logon with a valid UNI and password prior to accessing the form.

General Requests

Network Connectivity Requests
If requesting a new IP address and network port activation, both request forms must be filled out and submitted separately.

Account Related Requests

*Anyone requiring a new Exchange or Domain account must already have received a UNI from their department - the request cannot be processed without this.

Email Requests

Advanced Technical Requests
These requests require approval by a Department Chair, Director or above for approval, as well as a high level of technical knowledge about the system and applications for which you are requesting resources.

Form Requirements:

  • An active UNI account is required to submit an online service request.
  • You must use either Internet Explorer v6, Netscape v7, or Firefox v1.5 to submit any of these forms. Older versions of web browsers will not work properly.
  • Before accessing certain forms, you may first be directed to important policies regarding the request. Please read these closely to avoid delays or problems with your request.
  • All of the forms have required fields, denoted by a red asterisk. You must complete all required fields or the form will not be submitted.
  • Many of the forms have fields that require special formatting. These will have an example to the right of the field that you must follow.
  • Many require approval by a Department Administrator or Chair. An automated email will be sent to them upon form submission. We must receive an email response indicating approval before we can continue to work on the request.

After successfully submitting your request, you will receive a ticket number for tracking purposes. You can then contact CUMC IT Service Desk at extension 5-Help or Check your ticket status online. To check your ticket status, you will need to login with your Columbia UNI and password. Once you have logged in, please select the Requester Console link on the left to view your recent tickets. link to check for updates.



| TOP |

Last updated 10/21/2009

 
 
bullet Home                bullet Getting Started                bullet Getting Help                bullet Email                bullet Quick Links                bullet About CUMC IT
CUMC Home | © Columbia University | Affiliated with New York-Presbyterian Hospital | Comments | Text-Only Version