Service Request Forms

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Using the Request Forms
CUMC IT services can be requested using the online forms linked below. All requests require that you logon with a valid UNI and password prior to accessing the form.

Please be sure that you fully understand the service(s) that you are requesting prior to submitting any form. If the information you submit is not accurate or complete your request may be delayed, incur additional fees or have to be re-submitted.

A description of each service can be found below this list, or you may call us at extension 5-Help, option 5, with any additional questions.
These forms serve as an electronic record of your request. Shortly after you submit your request, you will receive an email with the details of your original request and a CUMC IT help desk ticket number for tracking purposes.
Click here for a printable checklist of the technical information required for the Computer Installation, Software Installation, IP Registration, Update IP Registration, Network Port Activation and Network Port Installation forms.

Individual forms, categorized by the type of service:

Computer and Hardware Installation	Software Related Requests
Dell Computer Leasing Computer Installation Computer Relocation Other Hardware Installation	Software Installation Symantec Endpoint Encryption Software Order SAS Software Licenses Order SPSS Software Licenses
Network Connectivity	Accounts and Network Storage
IP Registration (wired network) Update IP Registration Network Port Activation Network Port Installation	Domain and Network Storage - this can also be used to request access to additional network drive(s). Exchange Account Information for accounts not listed here can be found on our CUMC Applications and Access web page.
Advanced Technical	Additional Requests
CUMC Firewall Exception Requests Bandwidth Exception Request	CUMC Broadcast Email Room Reservations Student Locker Assignment NOTE: Web services including hosting and domain names are provided by the Web Design Studio.

The following gives basic information about each service. You can also click here for a printable checklist of the technical information required for the Computer Installation, Software Installation, IP Registration, Update IP Registration, Network Port Activation and Network Port Installation forms.

Computer and Hardware Installation Requests

Dell Computer Leasing - to place an order for the lease of a Dell computer(s). A separate request must be submitted via the Computer Installation form once the computer has been received, since not all departments who lease computers wish to have installation performed via Dell/CUMC IT.

Computer Installation - set up of a department owned new, leased or existing (re-used) computer for a CUMC employee.

All computer components, required software licenses and installation media must be available at the time of the Computer Installation appointment. If not, a fee of $116 per hour including any travel time will be charged and the appointment must be rescheduled.
If you do not wish to fill out all required information on the form, select the option to have a CUMC IT technician do an initial site survey for an additional $25 fee.
The form lists "standard" or automatically installed software based on the type of computer and operating system. Additional software can be requested, however the department must have proof of licensing and any needed installation media. CUMC IT does not manage software licenses for non-managed computers, please check with your Department Administrator if you are not sure about any existing licenses.
Domain and Exchange accounts are not automatically included with a Computer Installation request. Please be sure to submit forms for these services as well if your employee does not already have a Domain or Exchange account.
ARC billing information is required for this service.
You will be contacted within 5 business days of submitting this form to arrange for a Computer Installation appointment.

Click here for important information about Installation of Dell leased computers.

Dell Leased computers are set up by Dell Technicians in increments of 5. CUMC IT will coordinate with Dell to ensure that at least 5 set ups are needed on the CUMC campus and inform you when this can be done. If you require faster set up, it can be done by a CUMC IT technician for a $150 hourly fee.
Dell leased computer set up includes:
- Data migration/transfer - Dell technicians will transfer up to 1GB of backed up data if needed.
  - Back ups of any existing/prior employee's data are not performed by CUMC IT or Dell technicians, please see our Data Backup procedures for details.
  - For larger amounts, you can request an appointment with a CUMC IT technician; normal rates of $100 per hour will apply.
  - Individuals can also transfer larger amounts of backed up data themselves, store data on a network drive, or delete unneeded data to make sure they have less than 1GB to be transferred by a technician.
- De-installation - if the employee was using an older computer, technicians de-install it according to CUMC IT Data Disposal procedures. The department must still contact Facilities for physical removal.
- Asset Recovery - prior leased systems that have completed their lease will be removed by Dell according to secure Data Disposal procedures.
- Installation - set up of the new system not including wired network connectivity (see below) or installation of non-standard software (see below).
Registration for wired network connectivity ("IP address") of leased computers must either be done by your department via the New IP Registration form, or you can select an option on the Computer Installation form to have CUMC IT register the information for you for an additional $25 fee.
To request installation of non-standard software, please submit a Software Installation request form in addition to this Computer Installation form to allow for scheduling of a CUMC IT technician's time. As noted above, your department must have proof of licensing and any needed installation media.

Computer Relocation - This form is for reconfiguring computing equipment only (computers, printers) that are being moved within the CUMC campus. Technicians are not able to perform the physical (lifting, carrying, etc) move of equipment. For information on the physical move of equipment please contact Facilities well in advance of your desired move date.

Other Hardware Installation - set up of printer (network or local), scanner, lab equipment or other technical devices that are not a computer workstation.

Software Related Requests

Software Installation - request installation of software on a computer. Most software requires that you/your department provide proof of licensing and installation media (disk, usb key, network drive) at the time of the installation appointment. To purchase software installation media and licenses please use Columbia's Purchasing site or contact your Department Administrator.

Symantec Endpoint Encryption (formerly called GuardianEdge) - download and install Symantec Endpoint Encryption software on your Windows desktop. Please review all information on the Symantec Endpoint Encryption web pages prior to submitting your request.

Order SAS or SPSS Software Licenses - order licenses and installation media if needed for either statistical software programs. Licenses are set to expire annually, within a specific range of dates that are set by the SAS and SPSS software vendors.

Network Connectivity

IP Registration - Connection to the wired campus network requires that a computer be registered via the New IP Request form. This includes basic contact information on the computer's department and user, as well as the computer itself. Please see our Connecting to the Wired CUMC Network page for full details.

Computers that are not being set up via the CUMC IT Computer Installation Request form and Dell leased computers are not automatically registered for a new IP request.
Computers that are being moved or re-used on campus must submit the Update IP request form instead (see below).
If you require activation of a data port, the Network Port Activation Request (see below) must also be submitted.
Use of the wireless network does not require IP registration. Please see our wireless page for more information.

Update IP Registration - this form must be submitted when a computer that has already been registered for the wired campus network either: changes location on campus, becomes the primary computer for a different employee/changes "ownership", is receiving a replacement NIC (Network Interface Card) or is being disposed of or otherwise removed from the campus.
Having current information on all systems connecting to the network allows us to accurately track available network addresses and connectivity on campus.

Network Port Activation - A network or data port is the port in the wall that a computer plugs into in order to connect to the wired campus network. These ports are not always "active", or connected to networking equipment in the infrastructure that provide access to the wired network.
If any registered computer has not recently connected at a network port it may require that the department submit the Activation request form. In addition, any ports that were previously used to connect a network printer, server or other specialized system will need to be re-configured on the networking infrastructure before a computer can use the same port. If you are not sure whether a port is active, please arrange for a technician to check the port well in advance of arranging for a computer set up.
Any computers or other systems that will be using the data port must also be registered for the wired network via the IP Request form in order to connect.

Network Port Installation - A Network Port Installation request is used to have a new network (data) port installed at a location on the CUMC campus. Once the request is submitted, CORE Resources and the cabling vendor will survey the location. A price estimate will then be given to the requesting department.
After a port is installed, port activation and network (IP) registration must still be requested as well.

Accounts and Network Storage

Domain and Network Storage - A Domain Account is the logon account for a computer that is connected to a CUMC IT managed part of the campus network, such as the domain "MC". The Domain Account request form is also used to obtain access to network drives, both individual and those shared by others in the department.
The Department Administrator's name and email address are required, as well as ARC information for billing. The employee needing a domain account must have already received their Columbia UNI.

Exchange Account - An Exchange account allows the employee to access email and shared calendars via Outlook and the CUMC IT Exchange server. Please see the CUMC IT Exchange and Outlook web site for a full description of this service.
The Department Administrator's name and email address are required, as well as ARC billing information. The employee needing an Exchange account must have already received their Columbia UNI.

Advanced Technical

CUMC Firewall Exception Request - Outgoing NetBIOS/Bidirection SMTP - request an outgoing exception in the CUMC campus firewall. The request must be made by the owner who must be a Director-level or above person, or a Department or Division administrator (or a designated Departmental or Divisional System administrator), or a senior faculty member.

CUMC Firewall Exception Request - Incoming - request an incoming exception in the CUMC campus firewall. The request must be made by the owner who must be a Director-level or above person, or a Department or Division administrator (or a designated Departmental or Divisional System administrator), or a senior faculty member.

Bandwidth Exception Request - submit information related to work and/or academic needs on a system requiring a higher level of network bandwidth than Columbia policies allow by default.

Additional Requests

CUMC Broadcast Email - submit information to send an email to the entire CUMC community.

Room Reservations - use the Resource 25 WebViewer program to request use of a CUMC IT managed classroom, conference room or computing lab for a special event.

Student Locker Assignment - receive an immediate locker assignment. Lockers are only available on a first-come, first-serve basis for currently enrolled CUMC students.

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Last updated 5/22/2013

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