Online Service Requests

Many technical services can be requested online via our Service Request Forms below. If you need general assistance with a computer problem, you can use our all-purpose online form to Report a Technical Problem - however, we do strongly prefer that you call us at extension 5-Help or use CUMC IT eSupport so we can provide immediate troubleshooting.

Be sure to review our Form Requirements before submitting.

NOTE: all forms now require that you logon with a valid UNI and password prior to accessing the form.

General Requests

• Software Installation - if you'd like a pre-licensed program installed immediately, please connect to eSupport from the PC that requires the installation.
• Computer Installation - for Windows XP, Vista and Macintosh OS 10 computers.
• Computing Relocation - for reconfiguring computing equipment only (computers, printers) that is being moved within the CUMC campus. Please see the form for more information about moves of computing equipment.
• Hardware Installation
• Treo Phone Installation - New phone orders only.
• Room and Audio/Visual Equipment Reservations - please use the Resource 25 WebViewer to request a room reservation. A special login is required and can be obtained by attending a one hour training session on using the WebViewer. More information about the new Resource 25 program can be found on the Classroom Technology Support page.
• Order SAS
• Order SPSS

Network Connectivity Requests
If requesting a new IP address and network port activation, both request forms must be filled out and submitted separately.

• IP registration Faculty and Staff ONLY. Students please click here
• Update IP Request
• Network Port Activation - to get connectivity on an existing data port.
• Network Port Installation - to have a survey done at a location for installation of new data ports.

Account Related Requests

• Domain Accounts *
• Exchange Accounts *

*Anyone requiring a new Exchange or Domain account must already have received a UNI from their department - the request cannot be processed without this.

Email Requests

• CUMC Broadcast Email Request

Advanced Technical Requests
These requests require approval by a Department Chair, Director or above for approval, as well as a high level of technical knowledge about the system and applications for which you are requesting resources.

• Claim a Blocked Host
• CUMC Firewall Exception Request Procedure - Outgoing NetBIOS/Bidirection SMTP
• CUMC Firewall Exception Request Procedure - Incoming
• Domain Name Registration/Vanity URL
• Bandwidth Exception Request

Form Requirements:

• An active UNI account is required to submit an online service request.
• You must use either Internet Explorer v6, Netscape v7, or Firefox v1.5 to submit any of these forms. Older versions of web browsers will not work properly.
• Before accessing certain forms, you may first be directed to important policies regarding the request. Please read these closely to avoid delays or problems with your request.
• All of the forms have required fields, denoted by a red asterisk. You must complete all required fields or the form will not be submitted.
• Many of the forms have fields that require special formatting. These will have an example to the right of the field that you must follow.
• Many require approval by a Department Administrator or Chair. An automated email will be sent to them upon form submission. We must receive an email response indicating approval before we can continue to work on the request.

After successfully submitting your request, you will receive a ticket number for tracking purposes. You can then contact CUMC IT Service Desk at extension 5-Help or Check your ticket status online. To check your ticket status, you will need to login with your Columbia UNI and password. Once you have logged in, please select the Requester Console link on the left to view your recent tickets. link to check for updates.