CUMC Home | Columbia University | Jobs at CUMC | Contact CUMC | Find People
     
Columbia University Medical Center logo,  Columbia University Medical Center Information Technology
For support: call extension 5-Help (212-305-4357) or email us
 
 
Student FAQs
 

Technical Support

How do I contact technical support?

The CUMC IT Service Desk is the main technical support group for students at CUMC. You can call extension 5-Help (212-305-4357) option 5, email 5help@columbia.edu, or stop by the Service Desk on the 2nd floor of the Hammer building at 701 West 168th Street (above the Library).
NOTE: the walk in desk is for student-owned computers only; faculty, staff and postdoctoral owned systems fall under support information outlined at https://secure.cumc.columbia.edu/cumcit/secure/policy/support.html.

What are the hours for technical support?

The CUMC IT Service Desk hours are:

Hours Contact Information
  • Monday - Friday: 8:00am* to 7:30pm
  • Saturday: 9am to 5pm
  • Sunday: 10am to 6pm
* Phone support begins at 7:30am

Can I bring my computer to CUMC IT Service Desk if I need help?

If you are simply trying to connect to a resource such as wireless or the Pharos printers, please follow the instructions found online or from documents in the Tutorials page. Students are required to attempt to connect their own systems to needed resources; the Service Desk can only provide assistance if specific issues or errors occur. Please see full information on student support requirements and procedures at https://secure.cumc.columbia.edu/cumcit/secure/policy/student.html

It is ok to bring a student owned laptop into the service desk. If a technician is not able to resolve an issue right away, you will be given a ticket number with appointment information. During busy periods or based on the nature of the issue, the technician may ask to keep a computer overnight. Please be sure that you have received and understood specific drop off and pick up information from the technician.

The walk in desk is for student-owned computers only; faculty, staff and postdoctoral owned systems fall under support information outlined at https://secure.cumc.columbia.edu/cumcit/secure/policy/support.html.

What support is provided?

Please see full information on student support at https://secure.cumc.columbia.edu/cumcit/secure/policy/student.html

Can a technician assist me in connecting my computer to the network?

Students must follow the online instructions for connecting their systems to the wired and wireless networks; there are also printed instructions that can be picked up across from the Service Desk on the 2nd floor of the Hammer building, or printed from the Tutorials page.

The vast majority of students are able to configure their computers without trouble by following these instructions on their own. If you have any questions or problems while trying to connect, you can contact the CUMC IT Service Desk at extension 5-Help. It is best to call from your computer while experiencing any issues as some may be location specific.



| TOP |

Last updated 5/26/2014