Faculty and Staff FAQs - E-mail
How do I get a Columbia Cyrus e-mail account, or UNI?
New Faculty and Staff members are issued a UNI (University Network Identifier). UNI is required to access many computing resources on campus. When the UNI is created, your e-mail id is also created as <Your UNI>@columbia.edu
Some departments on the Medical Center Campus choose to use Exchange e-mail for enhanced features such as shared Calendar and Contacts. For help and FAQs on Exchange e-mail please refer to the Outlook for Exchange Accounts page.
Your Department Administrator (or other qualified person in your department) must request a UNI for you via their access to Delegated Identity Administration within Peoplesoft. Please speak to your supervisor if you do not know who this person is.
Once I receive my UNI for my Cyrus e-mail account, can I start using it right away to send and receive email?
No. The UNI you receive has to be activated and you must pick a password for it before you can use your email. If you know
what your UNI is, then proceed to Columbia's myUNI
site and select the link to activate a new UNI account. If you do not know your UNI, you can enter your name in the the "Forgot
your UNI" field to look up your UNI at the myUNI web site.
How can I change my UNI and Cyrus e-mail password?
You can change your password online at the myUNI site: http://uni.columbia.edu
Select the "Logon to Manage Your UNI Account" link at the top of that page, and logon with your UNI and current password. At the next page,
enter your current password, then enter the new password you've selected in each of the two bottom fields.
Be sure to observe qualifications in bold at the top of the "Change Your Password" page when you select a new password. You will receive a
message stating if the change was successful or not; if not please note the exact error message and contact us if you would like assistance.
Regarding passwords:
Use them like a toothbrush. Change them often, and don't share them with friends. -Clifford Stoll
Can I read my Columbia Cyrus email from any computer?
Yes, as long as the computer has an Internet connection. You may use CubMail, a web-based email program that allows you to access your Cyrus email through a web browser. Please note that CubMail does not meet CUMC IT email security standards.
Once I receive my UNI for my email account, can I start using it right away to send and receive email?
After activating your UNI by selecting a password, your email account will be available within 24 hours. You can test this by logging into Columbia's web-based email program, CubMail.
What can I do if I forget my password?
If you forget your password you can come to the CUMC IT Service Desk
with your Columbia ID to have us reset your account, or you can call us for assistance at extension 5-Help (212-305-4357).
Can I forward my Columbia email account to my Gmail or other email account?
Automatic email forwarding to non-approved systems - including gmail, yahoo, etc. - is prohibited. As faculty or staff of a medical institution, users cannot automatically forward their institutional email to an external account in order to prevent release of PHI data, accidental or otherwise. Please see our Email Policies web site for details.
How can I send an attachment through CubMail?
To send an attachment through CubMail you need to start composing your message, then scroll to the bottom of the page and click on Browse to
select the attachment(s). Once you find your attachment click on Open, and be sure to click on the Attach button to the right of the Browse
button, or your file will not be attached.
How can I view an attachment through CubMail?
To view an attachment within CubMail, open the message and then open or save the attachment by clicking on the small floppy disk icon next to
the attachment.
Are there limits on the size and types of e-mail attachments?
CubMail allows any email to be a total size of 10MB including attachments. If you use an email program such as Outlook or Apple Mail for your Cyrus email account rather than CubMail, you will be able to send up to 30MB total per message. Please note that a file can increase by as much as 30% in size when sending it as an email attachment, so you may only be able to attach up to 21MB (7.5MB if using CubMail).
Most types of attachments other than .exe files are now allowed. Zip files are allowed, since the Columbia mail filter is able to examine the types of files inside zip files, and will allow it if it is not found to contain a virus or other malware.
CUMC Exchange accounts are limited to 15MB total per message.
Why have I stopped receiving new e-mail in my CubMail e-mail account?
If you have reached your quota limit for your Columbia email account you will stop receiving new emails. See the FAQ immediately below regarding
resolving this problem; any emails that have been sent to you but not received will appear after you have more space on your account. If
there seem to be other problems with your account, please contact the Service Desk.
How can I free up space in my Columbia email account?
If you know you have run out of space in your email account, or you have stopped receiving new messages, please log into the
myUNI site and select the "Check Your Space Quota" link under the "Configure Email Settings" heading. If you are at
your quota you will be able to grant yourself a temporary increase by clicking on the button at the bottom of the page. If you have further problems
or questions you can come by the help desk or contact the CUMC IT Service Desk at extension 5-Help (212-305-4357).
Due to limited space on the Columbia mail servers, we highly recommend that anyone with a Columbia email account set up Outlook or Entourage on their main computer. This will allow you to save email on that specific computer using "Local Folders"
or a similarly named feature depending on the program. You are still able to keep email messages on the Columbia mail servers to access from
other computers.
To set up local folders in one of the Columbia supported mail programs, please select the link below for the program you are using:
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Last updated 12/19/2011
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