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For support: call extension 5-Help (212-305-4357) or email us
 
 
Faculty and Staff FAQs
 

Accounts and Passwords

What should I do if I've forgotten the password for my UNI or email?

Please call the CUMC IT Service Desk at extension 5-Help, or come to the Service Desk on the 2nd Floor of the Health Sciences Library. We will need valid Columbia ID in order to reset your password.

Why do I have to change my passwords so frequently? Why are the rules for picking a password so difficult?

Accounts and passwords that access sensitive data must meet University policy requirements, including password changes every 45 to 180 days and a minimum level of complexity. This includes UNI accounts which commonly provide access to sensitive individual information including pay stubs and social security numbers on my.columbia.edu, and CUMC email/MC Domain accounts due to CUMC's status as a HIPAA covered entity. Maintaining a high level of security by requiring regular changes and a level of complexity helps prevent others from guessing or using an old password.

How do I get access to my department's network or computer?

Access to your departmental network or server (generally the logon you will use for your work computer itself), requires that you have a Domain Account assigned to you. A Domain Account Request Form must be submitted online. Anyone requiring a Domain Account must already have a UNI account.

This request must be approved by your Departmental Administrator or other Chair. When the online form is submitted, the DA will receive an automated email requesting approval. They must reply to this email before we can process the Domain Account request.

Please be sure that the proper network drives and/or folders are noted on the form if you require access to these as well. The request should be completed within 2 business days upon receipt of approval by your DAF or Department Administrator, who will be contacted with your logon and initial password once the account is created.

Who gets a Domain Account?

Every person who requires access to network resources is required to get a unique Domain Account regardless of their status (full time, part time, casual, or consultant). Network resources can include a logon to a department's computer and access to a department's network drives.

Can I let someone else use my Domain Account to access network resources?

Sharing of IDs to access network related resources is strictly prohibited in the University. In the event that the user is a casual employee or consultant, a sponsor name is required and that field gets filled within Domain Account.

I've forgotten my Domain Account password, what should I do?

If you have already set up a profile on the myPassword web site, you can simply follow the instructions to reset, unlock or change your Domain Account password. This can be done from any computer connected to the Internet.

If you have not, please contact the CUMC IT Service Desk at extension 5-Help (212-305-4357), option 5. We will need your logon and the name of the Server you log on to. Your logon is typically your UNI, or if it was created a while ago it may be your three initials and then a 4 digit number that begins with a 7 or 9. The Server name will be displayed below the password field on the computer logon window, and is probably "MC" (Medical Center) or the name of your department. If you don't recall either or both of these, we will still be able to assist you.

Once you can log back in, be sure to set up a profile on myPassword so you can use it to help manage your Domain Account and password without having to contact the Service Desk.

If you log on to an NYPH computer, please call NYP's Help Desk, 4-Help (212-746-Help) as they manage these computers and accounts.

How do I get an account for other programs, like IDX or ARC?

Many of the programs that Faculty and Staff access at CUMC require a separate logon, in part because they are managed on separate systems. Please see our CUMC Applications and Access page for more detailed information.



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Last updated 7/01/2016