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For support: call extension 5-Help (212-305-4357) or email us
 
 
Classroom Technology Support
 Contact Us:
HSC LL1-101
New York, NY 10032
5help@columbia.edu
Ext. 5-Help, option 5
(212-305-4357)
 

Equipment and Support

Equipment and Support
Equipment used in almost all CTS managed rooms is a standard eRoom podium set up that includes projection, internet connected computers, and media playback controlled by a touch panel on or near the podium.

Anyone using a room is expected to be able to operate the equipment, or have a TA that is familiar with the equipment available to assist them as per Room and Equipment Use requirements. Outside vendors may no longer be used for CUMC campus locations, see Additional Services below to request a CTS technician.

For self help and training with standard equipment:
  • The Podium and A/V Tutorial for eRooms has full information on using this equipment.
  • A laminated quick reference guide is kept on each podium, or you can print your own.
  • To request hands on training please email 5help@columbia.edu well in advance of your scheduled event. Include your contact and event information and the room you will be using.

There are currently no fees for reserving and using standard, in-room equipment provided by Classroom Technology Support, however all rooms booked are reported back to Columbia Finance for charge back to departments. We ask that you please do not make unnecessary requests.

Beige 5help Phone at Classroom PodiumStandard A/V Support
Classroom Coordinators can assist with equipment issues that occur before, during, or after a scheduled class or event. Simply pick up the beige phone located on the wall next to each podium to automatically dial 5help as a priority call. If phone support is not able to help you immediately resolve the issue, a Classroom Coordinator will be dispatched and can typically arrive within minutes.

Detailed support information can be found on the Room and Equipment Use and Classroom Scheduling requirements pages.

Additional Services
Be sure to review any linked information for the services below. Most must be requested well in advance, have additional requirements, and/or fees.
  • Echo360 Lecture Recording - most rooms are able to record your audio at the podium and a video of the computer screen, with many also able to record full video of the presenter/podium.
  • Installation of software - all requirements must be met before non-standard software can be installed on podium or classroom computers, see further below for details.
  • Audio Visual Support - arrange to have a CTS technician present for your event or presentation and help with any special equipment set up. Please email cumcit-events@cumc.columbia.edu to request this. Include:
    • Your UNI and contact information
    • The CUMC campus location for the event
    • Any A/V equipment you will need that is not already standard for the location
    NOTE: A/V support from outside vendors is no longer allowed on the CUMC campus.
    For questions or issues with arrangements already made with outside vendors please contact Jared Kramer (jak2115@cumc.columbia.edu, 212-305-8357) or Patricia Infante De Rozon (pid2103@cumc.columbia.edu, 212-305-3473).

For ARS or similar audience polling tools please contact the Center for Teaching and Learning.

Standard Software Installed on Podium Computers

Standard podiums are equipped with Windows computers that are able to run your presentations, provide web browsing and media playback. Each computer type has the a standard set of software programs installed; when properly requested other software can be installed as per Classroom Technology Support procedures, please see below for more information.

There is also a full list of software installed on other public systems in the computer labs, classrooms and Library in the Hammer building.

Software Installed on Windows Computers
All systems run Windows 10 with Symantec managed antivirus
Office 2016 - Word, Excel, Powerpoint, Access, OneNote, Publisher
  • Adobe Reader DC
  • ArcGIS 10.3.1
  • Aperio ImageScope
  • Atlas TI v.5.2
  • Chrome
  • Citrix Receiver 4.8
  • Edge
  • Endnote X8
  • ExamSoft - Examplify
  • Firefox (Frontmotion)
  • Flash Player & Flash Player Plugin
  • Internet Explorer
  • iTunes
  • Java
  • NetLogo 4.3.1
  • NVivio 12
  • Pharos Printing
  • Pigdin
  • Putty
  • R 3.4.1 for Windows
  • RStudio 1.0.153
  • SAS 9.4
  • 7-Zip
  • Shockwave
  • Silverlight
  • Skype
  • SPSS 25
  • Stata 15
  • Stellar
  • TurningPoint Cloud
  • USMLE
  • WinSCP
  • Windows Media Player

Requesting Software Installation in Rooms
In general software can be installed when requested at least two weeks in advance via the online Software Installation form. The requester must provide proof of licensing and software installation media.

See full requirements on the Classroom Scheduling and Software Installations Request page.