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For support: call extension 5-Help (212-305-4357) or email us
 
 

Contacting CUMC Services and Support

CUMC IT provides technical services and assistance with computing at the Medical Center. We can be contacted 7 days a week at extension 5-Help (212-305-4357), option 5, or by emailing 5help@columbia.edu. You can also browse or search this website for help and answers to frequently asked questions.

For your convenience we've complied a list of other commonly sought Medical Center resources and contact information.

  • CUMC General Information: 212-305-CUMC (2862)
    This phone number can be used to find referrals, reach a patient, reach the CUMC schools and get other information about the Medical Center and New York-Presbyterian Hospital.
  • Security and Public Safety: 212-305-8100 - for emergencies please call 212-305-7979
    The Department of Public Safety provides services for crime prevention and reporting, building and campus access, property removal, fire safety, lost and found, and related areas.
  • Facilities Operations: 212-305-Help (4357), option 3
    Please contact Facilities Operations for requests, issues or information about maintenance of campus locations including heating, cooling, lighting, furniture and equipment, and custodial services.
  • Office of Housing Services: 212-305-Help (4357), option 2
    Under the umbrella of Facilities Management, the Office of Housing Services oversees Medical Center accommodations for students, faculty and post docs.
  • CUMC Human Resources: 212-305-3819 or 212-305-Help (4357), option 1
    You can also call 212-851-7000 for information on your benefits, or see the online directory of HR Managers by Department.
  • Augustus C. Long Health Sciences Library: 212-305-3692
    The Library at CUMC manages physical and online academic and research tools for CUMC affiliates including medical journals, articles and databases, training and assistance on the use of these resources, inter-campus and library loans, and study room reservations.
  • Telecommunications: 212-305-7777
    Information on using campus phones and voicemail can be found on the Telecommunications website as well as phone ordering, repair and more.
  • Photocopy Center: 212-305-6989
    Services range from black-and-white copies to high-end publication design and distribution.
  • CROWN Clinical Records On-Line Web Network: 317-CROW (317-2769) internally or (646) 317-2769 from off-campus.
    CROWN is the the electronic health record (EHR) service for ColumbiaDoctors.
  • New York-Presbyterian IT Service Desk: 212-746-Help (4357)
    The NYPH IT Service Desk provides support for Hospital computers and applications including nyp.org email, WebCIS and Eclipsys.


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Last updated 4/08/2014

 
 
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