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For support: call extension 5-Help (212-305-4357) or email us

News and Announcements

Information Security and HIPAA Privacy Training Deadline Has Passed

If you did not complete the annual Security and Privacy Training by the April 30th deadline, please take it as soon as possible. Training for the current period is online at: Note that this is a different link than the one used last year, please login with your Columbia UNI and password to take the two required courses. All current Faculty, staff and students must complete these training courses ANNUALLY.

  • The expected completion date for the 2016 annual training was April 30th, 2016.
  • New faculty, staff and/or students MUST complete the training within 30 days AND before receiving access to any Information Systems at the medical center.
  • Failure to complete training within the prescribed time period will result in loss of access information systems such as Columbia email and clinical programs.  In addition, your department administrator, chair and dean will be notified that you have failed to complete the training.
Access that is revoked due to a missed deadline will be automatically restored in 2 business days once training is successfully completed.

If you experience issues using or completing the training please:
  1. Make sure you are using the correct link for training:
  2. Make sure you are using your Columbia UNI account and its password to log in. This is the same login you would use for programs such as My Columbia or Courseworks.
  3. If your web browser appears to stall or becomes unresponsive during training, try using an alternate browser (such as Chrome) as a quick work around:
    1. Rather than clicking a link to start the online training in your computer's default browser, open another browser from your computer's list of programs or apps.
    2. Manually type in or copy and paste the training link into the browser's address bar:
For technical assistance contact the Service Desk at extension 5-HELP (212-305-4357), option 5, or email Please be able to provide any specific error message(s) you may receive when using the online training.

25Live Upgraded Event Schedule and Reservation Requests

The Resource 25 WebViewer program, used to view and schedule campus classrooms and other event spaces managed by Classroom Technology Support, is being upgraded to a newer version called 25Live. It offers updated features including a more modern calendar interface and robust scheduling options. Basic functions remain the same as those in Resource 25, and while 25Live offers better usability and is more intuitive, please be sure to read our updated instructions to ensure a smooth transition.

For those that had a login to the Resource 25 WebViewer to place reservation requests, unfortunately it is not possible to automatically transfer this access to 25Live. As soon as possible please follow the brief instructions to move existing access at the bottom of the new 25Live Event Reservations page. As previously required with Resource 25, any new users who will need to request reservations must first attend a one hour training class.

Currently, both Resource 25 and 25Live can be used to view and (for approved users) request reservations. As the upgrade moves forward, Resource 25 will be deprecated and information will point only to 25Live. We will continue to post updates here and in the Classroom Technology Support pages to help with the transition. Please contact us at 5-Help with any questions.

CUMC IT Service Desk Renovations

Due to ongoing construction in the 2nd floor of the Hammer Building, the student walk in desk has temporarily changed its location and hours:

  • Hammer LL1-104 Study Area
  • Closes at 5pm Monday through Friday
Phone and email support will continue to operate at our normal hours of 7:30am to 7:00pm Monday through Friday, and weekend hours will remain the same. Renovations are expected to complete this summer, we will update our hours and information as it moves forward.


Archived News and Announcements for 2016

Student Locker Requests

Welcome New Students

Email Address Corrections

CUMC IT Walk In Desk Closed Monday May 16th and Tuesday 17th

Phishing Season

CUMC Secure Texting Program

Ransomware Messages Received at CUMC

CUMC Retirees Email Migration

Hard Drive Disposal Now Available

Hard Drive Disposals

Pharos Printing Upgrade Completed

Echo Recording Management Scheduled Downtime Friday, February 5th from 2pm to 3pm

Updated Support Information for Recent OS and Software Releases

IP Requests Suspended Until February 1st

O and P Network Drives Unavailable Saturday, January 9th from 5pm

Upgraded Pharos Printing Beta Release for Windows

CUMC IT Service Desk Holiday Schedule

Archived News and Announcements for 2015

CUMC IT Website Partial Downtimes Monday December 28th and Tuesday December 29th 8pm to 1am

Pharos Printing Offline December 21st to 25th for Upgrade

CUMC Voicemail Migration

Firewall, Proxy and Bandwidth Exclusion Requests Must Be Placed by Certified IT Groups

Spam Digest

SharePoint Downtime Friday October 30th from 5pm to 8pm

Continued Alert for Phishing and Ransomware Attacks

CUMC Mailing Lists Scheduled Downtime Wednesday, October 14th from 5:30pm to 8:30pm

Windows 10 at CUMC

Some P Drives Offline Friday, September 18th from 5pm to 9pm

Welcome New Students

CUMC SharePoint Scheduled Downtime Wednesday September 9th from 4pm to 11pm

New File Transfer Program - DatAnywhere

Echo360 Scheduled Downtime Friday August 28th from 6:00 PM to Saturday August 29th 9:00 AM

Inbound Spam Filtering and Digest Messages

GE/IDX Maintenance Thursday August 13th from 7pm to 8pm

Echo360 Scheduled Downtime on Wednesday August 12th from 2pm to 5pm

Echo360 Special Event Recordings Removal in Progress, Course Recording Removals Scheduled

Virus/Ransomware Alert - Do Not Open Any .exe Files

Inbound Spam Filtering Rollout Begins June 19th

Email and MC Account Suspension for Incomplete Annual Security and Privacy Training

CUMC IT Website Partial Downtime Thursday June 10th from 9am to Noon

Wired Network Requests Must Be Placed by Certified IT Groups

Reminder to Vacate Student Lockers

Annual Security and Privacy Training Deadline Has Passed

CubMail Account Space Removal for CUMC Exchange Users

Some Shared Network P: Drives are Read Only

Phishing Email "Alert on CubMail Account"

Echo 360 Lecture System Downtime Through Sunday March 29th

Echo 360 Lecture System Scheduled Downtime March 23rd to 27th

Spam Messages and Attachments

Information Security and HIPAA Privacy Training for 2014 to 2015

Spam Email Titled "Invoice"

Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released

CROWN Scan Troubleshooting

BlackBerry OS 10 Required

Older posts can be found on the Archived Announcements page.