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For support: call extension 5-Help (212-305-4357) or email us

News and Announcements

Virus Alert - Do Not Open Any .exe Files

CUMC departments have been hit by a virus that creates copies from existing files on network and local drives, then renames them to end in .exe, creating an executable file. Once the infected file is opened, new exe files will be created from other files it scans. Please do not open any files ending in .exe from any location, whether on your computer, a network drive, or removable media.

Scans have identified the virus as "W32.Tempedreve", which spreads through removable and network drives and also infects files on a compromised computer:
Information Security is currently investigating this outbreak and will develop and distribute remediation procedures, we will post updated details moving forward.

Security and Privacy Training Deadline Has Passed

Those who did not complete required online Security and Privacy Training for the current period (2014 to 2015) by April 30th have had access to system resources including Columbia Libraries, RASCAL, AXIUM or CROWN suspended. Access that is suspended due to a missed deadline will be automatically restored in 2 business days once training is successfully completed. If you missed the April 30th deadline please complete your training as soon as possible to regain access to any needed systems.

Training for the current period was made available on December 1st. All current Faculty, staff and students must complete the training courses ANNUALLY. This is true for anyone who finished training as recently as the end of November. If you have questions about the training requirements, please email
For technical assistance contact the Service Desk at extension 5-HELP (212-305-4357), option 5, or email Please be able to provide any specific error message(s) you may receive when using the online training.

Reminder to Vacate Student Lockers

Students currently using CUMC lockers must have all items removed by the end of the academic year. Due to upcoming improvements in the locker request form and assignment process, we are asking that students remove items by May 15th so we have time to prepare them. Reminders are being emailed to all those who registered via the online locker request form.

The new form and locker registration process will be set up this summer in preparation for the upcoming academic year, updates will be posted soon at Current assignments cannot be held for upcoming semesters. We apologize for any inconvenience and appreciate your help in keeping the lockers clean and available. Please contact us at extension 5-Help (212-305-4357), option 5, or email with any questions.

CubMail Account Space Removal for CUMC Exchange Users

Notifications are being sent to CUMC faculty, staff and students regarding the move from CubMail ( email accounts to CUMC Exchange ( as new Exchange accounts are created. Please review dates and information in the notification emails you receive carefully, and do not wait to have messages and other data moved or saved from your CubMail account if needed. In addition, anyone that had an existing Exchange account as of December 1st was already notified that their CubMail account was disabled, and their account space and data will be deleted after 31 days.

In brief:
  • Messages sent to your address will always be able to forward to your Exchange ( address. To set up or double-check your forwarding settings, select the UNI Mail Forwarding link on the Manage My UNI page.
  • 31 days after your CubMail account is disabled, messages and any other data stored in your CubMail mailbox space will be deleted. BEFORE your deadline please check and save any CubMail information you may need:
    • Log in to CubMail to see if there is anything (not already forwarded to your Exchange account) that you may want to save. Remember that messages already forwarded to your Exchange email will be duplicates, and will not be removed from Exchange when CubMail is disabled.
    • If there are messages or other data you would like to keep, you can either individually forward messages to your address, or see instructions to temporarily set up CubMail in Outlook on Windows or Mac to save bulk amounts of data in Outlook on your computer.

WE STRONGLY RECOMMEND YOU DO NOT WAIT TO SET UP A NEW ACCOUNT AND MOVE ANY NEEDED DATA FROM YOUR CUBMAIL SPACE, in case issues arise and you need to request assistance at the last minute. For additional information about CubMail disabling and CUMC Exchange please see Important Columbia Email Changes for CUMC Affiliates.

Archived News and Announcements for Winter 2015

Some Shared Network P: Drives are Read Only

Phishing Email "Alert on CubMail Account"

Echo 360 Lecture System Downtime Through Sunday March 29th

Echo 360 Lecture System Scheduled Downtime March 23rd to 27th

Spam Messages and Attachments

Information Security and HIPAA Privacy Training for 2014 to 2015

Spam Email Titled "Invoice"

Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released

CROWN Scan Troubleshooting

BlackBerry OS 10 Required

Archived News and Announcements for 2014

Network Addresses Will Default to Local

ServiceNow Classes Offered

iOS 8 and Athens/VPN

Security Upgraded on Network Drives as of Thursday May 22nd

CROWN Scheduled Downtime Saturday October 18th from 8:00pm to 10:00pm

Listserv Upgrade to Version 16 on Completed

Echo Sporadic Downtimes, Removal of Old Recordings

CROWN (ColumbiaDoctors) and iCharge Downtime Saturday August 16th from 8:00pm to 9:00pm

Microsoft Announcement for Windows 7 Support

More Phishing Emails Link to Fake Login Sites

Network and Bradford Registration Downtime Thursday June 5th from 5pm to 7pm

Patch Released for Internet Explorer Vulnerability

Microsoft Ended Support for Windows XP, Office 2003 on April 8th, 2014 - Upgrade to Avoid Risks

More Phishing Emails Link to Fake Login Sites

IDX .Net Errors

Unpatched Internet Explorer Vulnerability

Spam Message for "New Consolidated IT Policies"

MC Domain and Exchange Account Password Requirements

Network Interruptions in Hammer Building from 5pm to 8pm Sunday April 13th - The CUMC IT Service Desk Will Close at 5pm

O and P Network Drive Interruptions and Downtime March 22nd and 23rd

Echo360 Downtime Fri March 21st noon to 12:20pm

iPhone, iPad and Mac Security Update

RASCAL Access Suspension Due to Non-Compliance

Using Outlook Tutorials

Required Online HIPAA Training Deadline

IDX Error Resolution

Some "P" Network Drives Unavailable Friday February 14th 10:00pm Through Saturday February 15th 6:00am

CROWN Use via Citrix Only After February 2nd

CROWN Downtime Friday January 31st at 9pm to Sunday February 2nd at noon; Citrix Update Required

Crown EHR Downtime Saturday January 25th from 9pm to Midnight

Proxy Auto-Configuration Changed On January 13th 2014

Important Columbia Email Changes for CUMC Affiliates

Macintosh OS 10.9 Not Yet Supported

Archived News and Announcements for Fall - Winter 2013

Echo 360 Sporadic Downtimes Through December 31st

Echo 360 Planned Downtime Thursday, December 19th and Friday, December 20th

Software Tracks Missing Equipment

Beware: New computer virus locks your files. Learn how to protect your device.

Network Drive, Echo and Website Downtime Friday November 15th from 2am to 4am

Online HIPAA Training

Customer Data and Source Code Breach at Adobe

Network Drive and Website Downtime Friday October 11th from 2am to 5am

Social Engineering Phone Calls Received by Columbia Staff

CROWN Scheduled Downtime Saturday September 21st from 9pm through Sunday September 22nd 9am

Towers I, II and III and Bard Hall Intermittent Network Downtime Saturday September 21st from 9am to 5pm

Microsoft Critical Updates for September

Welcome New Students

Exchange Email System Upgrade

Older posts can be found on the Archived Announcements page.