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For support: call extension 5-Help (212-305-4357) or email us

News and Announcements

Upcoming Change to IDXWEB - New Address on August 21st, 2018

The FQDN (address or link) for IDXWEB is changing on August 21st due to a move of the servers to the MC domain. Most users will not notice the change as departments and CITGs have been notified in advance to make sure the new FQDN is added to web browsers' trusted sites. In addition, a landing page will be posted to advise users of the new location and link.

Note that it will still require Internet Explorer 11 to function properly. Please contact your Certified IT Group for any questions or additional information.

Welcome New Students

Please see the Getting Started for Students page for help setting up and using email, wireless, printing and other student technical resources.

Qualtrics New Account Error

Qualtrics is experiencing issues with automatically creating new accounts. We have contacted Qualtrics support, who are working on resolving the issue. This only affects users who attempt to log in to Qualtrics for the first time, and see the message:
Error Message: We were unable to process your username or the password doesn’t exist in our system.
A report is generated with error tag...

As a workaround please email with your UNI to request manual account creation.

Athens Secure Wireless Decommissioning

The older secure wireless network on campus, Athens, has been removed as per dates and locations listed below. The newer secure wireless network, Mercury, was rolled out on the CUMC campus in late 2016 and is available in the same locations as Athens. Please make sure you are using Mercury on any computers and devices on campus.

Athens was shut down on the following dates:
  • June 4th, 2018 - Lower Manhattan Hospital
  • June 11th, 2018 - 68th and WCMC
  • June 18th, 2018 - Westchester Division and Allen Hospital
  • June 25th, 2018 - 168th Street (the entire CUMC/NYP campus)
Athens was removed to improve the security of the network and its users. We appreciate everyone's cooperation in making sure they are using Mercury for wireless on campus. For issues or specific questions please contact extension 5-Help (212-305-4357), option 5.

CUMC Echo360 Lecture Recording System Upgrade and Migration This Summer

This summer we are upgrading the Echo360 lecture capture system for CUMC from the current on-premises version to Echo360’s cloud-based Active Learning Platform (ALP), which also offers more features for content editing and student engagement.
  • Migrations have been scheduled by each School or Department’s Organizational Sections, with a completion date set for August 2018.
  • Course Coordinators who have traditionally been in contact with CUMC IT for scheduling or managing lecture recordings are being contacted with details on accessing and using new features in ALP.
  • Training and help for the new platform is on Echo360’s website at:
    Be sure to select the appropriate role (Instructor vs. Student) to see pertinent information.

Existing Echo360 recordings remain available to view and access during the migration. Please carefully review any information you receive about the upgrade and migration to ensure a smooth transition.  The CUMC IT Echo360 web pages will be updated as we move forward, you may also contact with any specific questions.

Account and Password Help

Having problems logging in to email or other programs? See our Account and Password FAQs for immediate help, including password resets and unlocking your account.


Archived News and Announcements

OneDrive for Business Cloud Storage Now Available

Pharos Downtime Wednesday July 18th from 5pm to 5:30pm

Email Link Protection

Student Locker Requests

Pharos Print Temporary Outage Wednesday, June 13th from 6pm to 10pm

VPN Requires Multifactor Authentication at CUMC Using Duo

CUMC On Premises SharePoint Sites Moved to SharePoint Online

CUMC Email Now Shows Free and Busy Times for Weill Cornell and NYP

CUMC SharePoint Sites Migration Completed

Pharos Downtime Thursday April 19th from 5pm to 5:30pm

Scheduled Network Maintenance Thursday April 19th 10pm to 2am

CUMC Email Forwarding

CUMC SharePoint Sites Migration to SharePoint Online

CUMC Mailing List Downtime from 5:30pm Wednesday, February 7th

URGENT: CUMC VPN DOWNTIME Beginning at 3pm Tuesday, February 6th

Reminder for Privacy and Security Training

VPN Downtime Tuesday Jan. 10th 7:30am to 9:30am

Resolved - Departmental Network Drive Issues

CUMC Mailing List Downtime from 5:30pm Wednesday, January 3rd

CUMC IT Service Desk Closed on December 29th and January 1st

Older posts can be found on the Archived Announcements page.