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For support: call extension 5-Help (212-305-4357) or email us

News and Announcements

Account and Password Help

Having problems logging in to email or other programs? See our Account and Password FAQs for immediate help, including password resets and unlocking your account.

OneDrive for Business Cloud Storage

Those with current CUMC/Office 365 email accounts can use Microsoft's OneDrive for Business to store their files and folders. OneDrive is a popular cloud storage solution offering 1TB of space, in addition to the default 50GB of storage per CUMC email account. Please review all information on our OneDrive page before you begin using it.

OneDrive can be used to store files of almost any type, including protected health information (PHI) and personally identifiable information (PII).   While it does offer some sharing and syncing features, OneDrive’s intended use is as a personal repository for documents and files. It is not a replacement for departmental network drives, though you can share files and folders with others who have a CUMC/Office 365 email account.

Athens Secure Wireless Decommissioned

The older secure wireless network on campus, Athens, has been removed as per dates and locations listed below. The newer secure wireless network, Mercury, was rolled out on the CUMC campus in late 2016 and is available in the same locations as Athens. Please make sure you are using Mercury on any computers and devices on campus.

Athens was shut down on the following dates:
  • June 4th, 2018 - Lower Manhattan Hospital
  • June 11th, 2018 - 68th and WCMC
  • June 18th, 2018 - Westchester Division and Allen Hospital
  • June 25th, 2018 - 168th Street (the entire CUMC/NYP campus)
Athens was removed to improve the security of the network and its users. We appreciate everyone's cooperation in making sure they are using Mercury for wireless on campus. For issues or specific questions please contact extension 5-Help (212-305-4357), option 5.


Archived News and Announcements

Pharos Downtime Wednesday October 17th from 6pm to 6:30pm

SharePoint Site Search Issues - Resolved

Qualtrics New Account Error

SharePoint Site Search Issues

CUMC Echo360 Lecture Recording System Upgrade and Migration This Summer

Welcome New Students

Change to IDXWEB - New Address on August 21st, 2018

OneDrive for Business Cloud Storage Now Available

Pharos Downtime Wednesday July 18th from 5pm to 5:30pm

Email Link Protection

Student Locker Requests

Pharos Print Temporary Outage Wednesday, June 13th from 6pm to 10pm

VPN Requires Multifactor Authentication at CUMC Using Duo

CUMC On Premises SharePoint Sites Moved to SharePoint Online

CUMC Email Now Shows Free and Busy Times for Weill Cornell and NYP

CUMC SharePoint Sites Migration Completed

Pharos Downtime Thursday April 19th from 5pm to 5:30pm

Scheduled Network Maintenance Thursday April 19th 10pm to 2am

CUMC Email Forwarding

CUMC SharePoint Sites Migration to SharePoint Online

CUMC Mailing List Downtime from 5:30pm Wednesday, February 7th

URGENT: CUMC VPN DOWNTIME Beginning at 3pm Tuesday, February 6th

Reminder for Privacy and Security Training

VPN Downtime Tuesday Jan. 10th 7:30am to 9:30am

Resolved - Departmental Network Drive Issues

CUMC Mailing List Downtime from 5:30pm Wednesday, January 3rd

CUMC IT Service Desk Closed on December 29th and January 1st

Older posts can be found on the Archived Announcements page.