CUMC Home | Columbia University | Jobs at CUMC | Contact CUMC | Find People
Columbia University Medical Center logo,  Columbia University Medical Center Information Technology
For support: call extension 5-Help (212-305-4357) or email us

News and Announcements

CUMC Voicemail Migration

As of January 1st, 2016, NYPH will be discontinuing use of the current voicemail system and migrating all users (including CUMC) in phases. This means:

  1. If you have an existing voicemail box, a new one has been built in the new unified communications system. Please follow instructions in your email to record a greeting for your new voicemail box by the appropriate date below.
  2. You will need to listen to any messages left in your old mailbox to make the message light from those messages turn off. Old messages will not be migrated to the new voicemail box but will be accessible until the end of January 2016.
Following are migration dates and deadlines to record your greeting:
  • Allen Hospital users were transitioned as of Monday November 16th, 2015 at 6:00AM, and should have recorded their greeting on the new system as of Friday, November 13th.
  • CUMC main campus users and all satellite locations will be transitioned on Wednesday December 2nd, 2015 at 6:00AM, and should record their greeting on the new system no later than Tuesday, December 1st.

Instructions for the new voicemail guide will be posted on the Telecom section of the website. If you have any questions or concerns please email

Hard Drive Disposals

As of Thursday October 29th, the CUMC IT Service Desk in the Hammer Building is undergoing renovations and will not be able to accept hard drives for disposal through to December 15th, 2015.

Our normal services including phone support, green device disposal tags, and software sales will still be available during this time.

We thank you for your understanding and cooperation. For any questions, please contact

Firewall, Proxy and Bandwidth Exclusion Requests Must Be Placed by Certified IT Groups

As of November 15th, 2015, requests for Firewall, Proxy or Bandwidth Exception requests may only be submitted by staff in a CUMC Certified IT Group. Qualified staff can reach the forms by logging in to ServiceNow and selecting the Service Catalog link in the left; anyone who is not approved will not be able to see the forms. If you do not know how to contact your Certified IT Staff please ask your Department Administrator or supervisor.

Updated Support Information for Recent OS and Software Releases

Status on recent versions of operating systems and software is as follows:
  • Macintosh 10.10 "Yosemite" is now supported for faculty and staff as well as students.
  • Macintosh 10.11 "El Capitan" is NOT supported and was only released on September 30th. Although a known issue with Outlook 2011 has been patched, and it is now supported for SofTest, we still advise against upgrading until further testing is completed.
  • Windows 10 is still not fully supported; please do not upgrade at this time. While it has tested well with common CUMC resources including Athens wireless, VPN and Pharos student printing, other applications may not be compatible. Note that qualifying versions of Windows 7 and 8 are eligible for a free Windows 10 upgrade for as much as a year after its July 29, 2015 release, so there is no rush to upgrade.
  • iOS 9 for iPhones and iPads was released on September 16th and is being tested for use at CUMC, do not upgrade until support is confirmed.
  • Microsoft Office 2016 for Macintosh and Windows were released on September 22nd. Initial tests for compatibility with CUMC email are good, however it is not compatible with Endnote on Macintosh and has not been fully tested with other specialized programs, please research before upgrading or installing. Office 2011 is still the only CUMC IT supported version for Macs; 2013 is the recommended version for Windows.

We will continue to update the Operating System and Standard Software pages on the CUMC IT website as testing is completed. We also strongly recommend checking with your department, school, and Certified IT staff before upgrading or ordering a computer with a pre-installed version to be sure that it will be compatible.

Archived News and Announcements for 2015

Spam Digest

SharePoint Downtime Friday October 30th from 5pm to 8pm

Continued Alert for Phishing and Ransomware Attacks

CUMC Mailing Lists Scheduled Downtime Wednesday, October 14th from 5:30pm to 8:30pm

Windows 10 at CUMC

Some P Drives Offline Friday, September 18th from 5pm to 9pm

Welcome New Students

CUMC SharePoint Scheduled Downtime Wednesday September 9th from 4pm to 11pm

New File Transfer Program - DatAnywhere

Echo360 Scheduled Downtime Friday August 28th from 6:00 PM to Saturday August 29th 9:00 AM

Inbound Spam Filtering and Digest Messages

GE/IDX Maintenance Thursday August 13th from 7pm to 8pm

Echo360 Scheduled Downtime on Wednesday August 12th from 2pm to 5pm

Echo360 Special Event Recordings Removal in Progress, Course Recording Removals Scheduled

Virus/Ransomware Alert - Do Not Open Any .exe Files

Inbound Spam Filtering Rollout Begins June 19th

Email and MC Account Suspension for Incomplete Annual Security and Privacy Training

CUMC IT Website Partial Downtime Thursday June 10th from 9am to Noon

Wired Network Requests Must Be Placed by Certified IT Groups

Reminder to Vacate Student Lockers

Annual Security and Privacy Training Deadline Has Passed

CubMail Account Space Removal for CUMC Exchange Users

Some Shared Network P: Drives are Read Only

Phishing Email "Alert on CubMail Account"

Echo 360 Lecture System Downtime Through Sunday March 29th

Echo 360 Lecture System Scheduled Downtime March 23rd to 27th

Spam Messages and Attachments

Information Security and HIPAA Privacy Training for 2014 to 2015

Spam Email Titled "Invoice"

Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released

CROWN Scan Troubleshooting

BlackBerry OS 10 Required

Archived News and Announcements for 2014

Network Addresses Will Default to Local

ServiceNow Classes Offered

iOS 8 and Athens/VPN

Security Upgraded on Network Drives as of Thursday May 22nd

CROWN Scheduled Downtime Saturday October 18th from 8:00pm to 10:00pm

Listserv Upgrade to Version 16 on Completed

Echo Sporadic Downtimes, Removal of Old Recordings

CROWN (ColumbiaDoctors) and iCharge Downtime Saturday August 16th from 8:00pm to 9:00pm

Microsoft Announcement for Windows 7 Support

More Phishing Emails Link to Fake Login Sites

Network and Bradford Registration Downtime Thursday June 5th from 5pm to 7pm

Patch Released for Internet Explorer Vulnerability

Microsoft Ended Support for Windows XP, Office 2003 on April 8th, 2014 - Upgrade to Avoid Risks

More Phishing Emails Link to Fake Login Sites

IDX .Net Errors

Unpatched Internet Explorer Vulnerability

Spam Message for "New Consolidated IT Policies"

MC Domain and Exchange Account Password Requirements

Network Interruptions in Hammer Building from 5pm to 8pm Sunday April 13th - The CUMC IT Service Desk Will Close at 5pm

O and P Network Drive Interruptions and Downtime March 22nd and 23rd

Echo360 Downtime Fri March 21st noon to 12:20pm

iPhone, iPad and Mac Security Update

RASCAL Access Suspension Due to Non-Compliance

Using Outlook Tutorials

Required Online HIPAA Training Deadline

IDX Error Resolution

Some "P" Network Drives Unavailable Friday February 14th 10:00pm Through Saturday February 15th 6:00am

CROWN Use via Citrix Only After February 2nd

CROWN Downtime Friday January 31st at 9pm to Sunday February 2nd at noon; Citrix Update Required

Crown EHR Downtime Saturday January 25th from 9pm to Midnight

Proxy Auto-Configuration Changed On January 13th 2014

Important Columbia Email Changes for CUMC Affiliates

Macintosh OS 10.9 Not Yet Supported

Older posts can be found on the Archived Announcements page.