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For support: call extension 5-Help (212-305-4357) or email us

News and Announcements

Athens Secure Wireless Decommissioning

The older secure wireless network on campus, Athens, will be shut down as per dates and locations listed below. The newer secure wireless network, Mercury, was rolled out on the CUMC campus in late 2016 and is available in the same locations as Athens. Please make sure you are using Mercury on any computers and devices on campus to avoid loss of connectivity when Athens is removed.

Athens is scheduled to be shut down on the following dates:
  • June 4th, 2018 - Lower Manhattan Hospital
  • June 11th, 2018 - 68th and WCMC
  • June 18th, 2018 - Westchester Division and Allen Hospital
  • June 25th, 2018 - 168th Street (the entire CUMC/NYP campus)
Athens is being removed to improve the security of the network and its users. We appreciate everyone's cooperation in making sure they are using Mercury for wireless on campus. For issues or specific questions please contact extension 5-Help (212-305-4357), option 5.

Qualtrics New Account Error

Qualtrics is experiencing issues with automatically creating new accounts. We have contacted Qualtrics support, who are working on resolving the issue. This only affects users who attempt to log in to Qualtrics for the first time, and see the message:
Error Message: We were unable to process your username or the password doesn’t exist in our system.
A report is generated with error tag...

As a workaround please email with your UNI to request manual account creation.

CUMC Echo360 Lecture Recording System Upgrade and Migration This Summer

This summer we are upgrading the Echo360 lecture capture system for CUMC from the current on-premises version to Echo360’s cloud-based Active Learning Platform (ALP), which also offers more features for content editing and student engagement.
  • Migrations have been scheduled by each School or Department’s Organizational Sections, with a completion date set for August 2018.
  • Course Coordinators who have traditionally been in contact with CUMC IT for scheduling or managing lecture recordings are being contacted with details on accessing and using new features in ALP.
  • Training and help for the new platform is on Echo360’s website at:
    Be sure to select the appropriate role (Instructor vs. Student) to see pertinent information.

Existing Echo360 recordings remain available to view and access during the migration. Please carefully review any information you receive about the upgrade and migration to ensure a smooth transition.  The CUMC IT Echo360 web pages will be updated as we move forward, you may also contact with any specific questions.

Email Link Protection

CUMC email accounts are now protected by a tool called Targeted Attack Protection (TAP). TAP works by redirecting links that appear in email messages you receive.   In most cases, this redirection will be completely unnoticeable to you.  In some cases – including unformatted or “plaintext” email messages – you may see the rewritten link, which will begin with

Clicking on a link to a site that is not safe will show a Web Site Has Been Blocked message explaining why. You can use the Decode a Link form to retrieve the original, unaltered link if needed, however please review all information on the Email Link Detection and Decoder page first to be sure you are not falling prey to a targeted attack.

Account and Password Help

Having problems logging in to email or other programs? See our Account and Password FAQs for immediate help, including password resets and unlocking your account.

OneDrive for Business Cloud Storage Now Available

Those with current CUMC/Office 365 email accounts can now use Microsoft's OneDrive for Business to store their files and folders. OneDrive is a popular cloud storage solution offering 1TB of space, in addition to the default 50GB of storage per CUMC email account. Please review all information on our OneDrive page before you begin using it.

OneDrive can be used to store files of almost any type, including protected health information (PHI) and personally identifiable information (PII).   While it does offer some sharing and syncing features, OneDrive’s intended use is as a personal repository for documents and files. It is not a replacement for departmental network drives, though you can share files and folders with others who have a CUMC/Office 365 email account.


Archived News and Announcements

Student Locker Requests

Pharos Print Temporary Outage Wednesday, June 13th from 6pm to 10pm

VPN Requires Multifactor Authentication at CUMC Using Duo

CUMC On Premises SharePoint Sites Moved to SharePoint Online

CUMC Email Now Shows Free and Busy Times for Weill Cornell and NYP

CUMC SharePoint Sites Migration Completed

Pharos Downtime Thursday April 19th from 5pm to 5:30pm

Scheduled Network Maintenance Thursday April 19th 10pm to 2am

CUMC Email Forwarding

CUMC SharePoint Sites Migration to SharePoint Online

CUMC Mailing List Downtime from 5:30pm Wednesday, February 7th

URGENT: CUMC VPN DOWNTIME Beginning at 3pm Tuesday, February 6th

Reminder for Privacy and Security Training

VPN Downtime Tuesday Jan. 10th 7:30am to 9:30am

Resolved - Departmental Network Drive Issues

CUMC Mailing List Downtime from 5:30pm Wednesday, January 3rd

CUMC IT Service Desk Closed on December 29th and January 1st

External Mass Mailing Vendors

Outlook Clients and Microsoft End of Support on October 31st, 2017

CUMC Email Autodiscovery Update Saturday, November 18th at 10am

iOS 11 Release for iPhone, iPad and Mercury Issues

CUMC Email Addresses in Online Directory

New Email System

Removal of Echo360 Course Recordings from 2014

Renovations in Alumni Auditorium

CUMC IT Service Desk Labor Day Weekend Schedule

Mercury Wireless Network

SharePoint Intermittent Outages Friday, August 25th from 7:00pm to 10:00pm

New Email System - Upcoming Migration

Removal of Echo360 Special Event Recordings from 2016

SharePoint Migration and Downtime Beginning at 7pm Wednesday June 14th

Mailing Lists Unavailable from 5:30pm Thursday June 15th

Student Locker Requests

Welcome New Students

Account and Password Help

Mercury Wireless Network

Annual HIPAA Privacy and Security Training

O and P Network Drives Unavailable Friday, May 12th from 6:30pm to 9:30pm

Secure Email and Spam Digest Downtime Friday, April 7th from 6pm to 9pm

Secure Email and and Spam Digest Downtime Postponed

SharePoint Intermittent Downtime Thursday, March 30th from 5pm to 7:30pm

Secure Email and Spam Digest Downtime Thursday, March 30th from 6pm to 9pm

Manage and Report Spam Messages

CUMC Mailing List Delivery Issue

CUMC IT Service Desk Closed for New Year's Weekend

Older posts can be found on the Archived Announcements page.