News and Announcements
Welcome New Students
Please see the Getting Started for Students page for help with IT resources including email, using the wired and wireless networks, discounts on computers and software and more.
Information Security and HIPAA Privacy Training Deadline Has Passed
If you did not complete the annual Security and Privacy Training by the April 30th deadline, please take it as soon as possible. Training for the current period is online at: https://columbia.stridepoint.com. Note that this is a different link than the one used last year, please login with your Columbia UNI and password to take the two required courses. All current Faculty, staff and students must complete these training courses ANNUALLY.
Access that is revoked due to a missed deadline will be automatically restored in 2 business days once training is successfully completed.
- The expected completion date for the 2016 annual training was April 30th, 2016.
- New faculty, staff and/or students MUST complete the training within 30 days AND before receiving access to any Information Systems at the medical center.
- Failure to complete training within the prescribed time period will result in loss of access information systems such as Columbia email and clinical programs. In addition, your department administrator, chair and dean will be notified that you have failed to complete the training.
If you experience issues using or completing the training please:
For technical assistance contact the Service Desk at extension 5-HELP (212-305-4357), option 5, or email firstname.lastname@example.org. Please be able to provide any specific error message(s) you may receive when using the online training.
- Make sure you are using the correct link for training: https://columbia.stridepoint.com
- Make sure you are using your Columbia UNI account and its password to log in. This is the same login you would use for programs such as My Columbia or Courseworks.
- If your web browser appears to stall or becomes unresponsive during training, try using an alternate browser (such as Chrome) as a quick work around:
- Rather than clicking a link to start the online training in your computer's default browser, open another browser from your computer's list of programs or apps.
- Manually type in or copy and paste the training link into the browser's address bar: https://columbia.stridepoint.com
25Live Upgraded Event Schedule and Reservation Requests
The Resource 25 WebViewer program, used to view and schedule campus classrooms and other event spaces managed by Classroom Technology Support, is being upgraded to a newer version called 25Live. It offers updated features including a more modern calendar interface and robust scheduling options. Basic functions remain the same as those in Resource 25, and while 25Live offers better usability and is more intuitive, please be sure to read our updated instructions to ensure a smooth transition.
For those that had a login to Resource 25 to place reservation requests, unfortunately it is not possible to automatically transfer this access to 25Live. As soon as possible please follow the brief instructions to move existing access at the bottom of the new 25Live Event Reservations page. As previously required with Resource 25, any new users who will need to request reservations must first attend a one hour training class.
Currently, both Resource 25 and 25Live can be used to view and (for approved users) request reservations. As the upgrade moves forward, Resource 25 will be deprecated and information will point only to 25Live. We will continue to post updates here and in the Classroom Technology Support pages to help with the transition. Please contact us at 5-Help with any questions.
CUMC IT Service Desk Renovations
Due to ongoing construction in the 2nd floor of the Hammer Building, the student walk in desk has temporarily changed its location and hours:
Phone and email support will continue to operate at our normal hours of 7:30am to 7:00pm Monday through Friday, and weekend hours will remain the same.
Renovations are expected to complete this summer, we will update our hours and information as it moves forward.
- Hammer LL1-104 Study Area
- Closes at 5pm Monday through Friday
Student Locker Requests
The locker request form is not available from April 22nd through June 15 2016, to allow time for notices to be sent to students currently using them and any necessary locker maintenance to be performed. In early May, students using lockers will begin receiving email notices with instructions on vacating their locker by June 1st if required. Be sure to review and follow any emailed instructions, we appreciate your help in keeping the lockers clean and available. Please contact us at extension 5-Help (212-305-4357), option 5, or email email@example.com with any questions.
Archived News and Announcements for 2016
Email Address Corrections
CUMC IT Walk In Desk Closed Monday May 16th and Tuesday 17th
CUMC Secure Texting Program
Ransomware Messages Received at CUMC
CUMC Retirees Email Migration
Hard Drive Disposal Now Available
Hard Drive Disposals
Pharos Printing Upgrade Completed
Echo Recording Management Scheduled Downtime Friday, February 5th from 2pm to 3pm
Updated Support Information for Recent OS and Software Releases
IP Requests Suspended Until February 1st
O and P Network Drives Unavailable Saturday, January 9th from 5pm
Upgraded Pharos Printing Beta Release for Windows
CUMC IT Service Desk Holiday Schedule
Archived News and Announcements for 2015
CUMC IT Website Partial Downtimes Monday December 28th and Tuesday December 29th 8pm to 1am
Pharos Printing Offline December 21st to 25th for Upgrade
CUMC Voicemail Migration
Firewall, Proxy and Bandwidth Exclusion Requests Must Be Placed by Certified IT Groups
SharePoint Downtime Friday October 30th from 5pm to 8pm
Continued Alert for Phishing and Ransomware Attacks
CUMC Mailing Lists Scheduled Downtime Wednesday, October 14th from 5:30pm to 8:30pm
Windows 10 at CUMC
Some P Drives Offline Friday, September 18th from 5pm to 9pm
Welcome New Students
CUMC SharePoint Scheduled Downtime Wednesday September 9th from 4pm to 11pm
New File Transfer Program - DatAnywhere
Echo360 Scheduled Downtime Friday August 28th from 6:00 PM to Saturday August 29th 9:00 AM
Inbound Spam Filtering and Digest Messages
GE/IDX Maintenance Thursday August 13th from 7pm to 8pm
Echo360 Scheduled Downtime on Wednesday August 12th from 2pm to 5pm
Echo360 Special Event Recordings Removal in Progress, Course Recording Removals Scheduled
Virus/Ransomware Alert - Do Not Open Any .exe Files
Inbound Spam Filtering Rollout Begins June 19th
Email and MC Account Suspension for Incomplete Annual Security and Privacy Training
CUMC IT Website Partial Downtime Thursday June 10th from 9am to Noon
Wired Network Requests Must Be Placed by Certified IT Groups
Reminder to Vacate Student Lockers
Annual Security and Privacy Training Deadline Has Passed
CubMail Account Space Removal for CUMC Exchange Users
Some Shared Network P: Drives are Read Only
Phishing Email "Alert on CubMail Account"
Echo 360 Lecture System Downtime Through Sunday March 29th
Echo 360 Lecture System Scheduled Downtime March 23rd to 27th
Spam Messages and Attachments
Information Security and HIPAA Privacy Training for 2014 to 2015
Spam Email Titled "Invoice"
Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released
CROWN Scan Troubleshooting
BlackBerry OS 10 Required
Older posts can be found on the Archived Announcements page.