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News and Announcements

Macintosh OS 10.12 Sierra Release

Apple has released the latest version of its Macintosh operating system called 10.12 or "Sierra". Please avoid issues that come with any new OS version by not being an early adopter. We will post information on testing and support at CUMC in future announcements and on the Operating System Compatibility and Support page.

Note that beta and newly released operating systems and programs are almost never guaranteed to work immediately with off the shelf software or common Medical Center resources such as secure wifi, VPN, Exchange email, and other frequently used programs.

CUMC IT Service Desk Renovations

Due to ongoing construction in the 2nd floor of the Hammer Building, the student walk in desk has temporarily changed its location and hours:

  • Hammer LL1-104 Study Area
  • Closes at 5pm Monday through Friday
Phone and email support will continue to operate at our normal hours of 7:30am to 7:00pm Monday through Friday, and weekend hours will remain the same. Renovations are expected to complete later this summer, we will update our hours and information as it moves forward.

Manage and Report Spam Messages

The CUMC spam filter blocks a huge number of unwanted messages regularly. If you receive spam please see instructions on how to report it and help improve the spam filter for everyone using CUMC email. For tips on easily identifying spam, phishing and other malicious messages be sure to visit the Email Security page as well.

25Live Event Scheduler

The site to view classroom schedules and request reservations for special events is now called 25Live, an upgraded version of the older WebViewer program. Visit it directly at or see more detailed information on using 25Live.


Archived News and Announcements for 2016

Removal of Echo360 Course Recordings from 2013

Outlook 2011 on Macintosh Recent Issues Resolved

Outlook 2011 on Macintosh Recent Issues

"P" Drives Scheduled Outage Friday, August 19th from 6:30 PM to 12:00 AM

Emergency Symantec Update for Computers

Critical Symantec Vulnerability Advisory

P: Drives Scheduled Outage Friday July 15th from 6:30pm to 12:00am

25Live Upgraded Event Schedule and Reservation Requests

CUMC Email Brief Downtime Thursday, July 7th from 5pm for 15-30 Minutes

Emergency Symantec Update Required for CUMC Servers and Computers

SharePoint Maintenance on Thursday June 30th from 4:30pm to 7:30pm

Information Security and HIPAA Privacy Annual Training Deadline Has Passed

Student Locker Requests

Welcome New Students

Email Address Corrections

CUMC IT Walk In Desk Closed Monday May 16th and Tuesday 17th

Phishing Season

CUMC Secure Texting Program

Ransomware Messages Received at CUMC

CUMC Retirees Email Migration

Hard Drive Disposal Now Available

Hard Drive Disposals

Pharos Printing Upgrade Completed

Echo Recording Management Scheduled Downtime Friday, February 5th from 2pm to 3pm

Updated Support Information for Recent OS and Software Releases

IP Requests Suspended Until February 1st

O and P Network Drives Unavailable Saturday, January 9th from 5pm

Upgraded Pharos Printing Beta Release for Windows

CUMC IT Service Desk Holiday Schedule

Archived News and Announcements for 2015

CUMC IT Website Partial Downtimes Monday December 28th and Tuesday December 29th 8pm to 1am

Pharos Printing Offline December 21st to 25th for Upgrade

CUMC Voicemail Migration

Firewall, Proxy and Bandwidth Exclusion Requests Must Be Placed by Certified IT Groups

Spam Digest

SharePoint Downtime Friday October 30th from 5pm to 8pm

Continued Alert for Phishing and Ransomware Attacks

CUMC Mailing Lists Scheduled Downtime Wednesday, October 14th from 5:30pm to 8:30pm

Windows 10 at CUMC

Some P Drives Offline Friday, September 18th from 5pm to 9pm

Welcome New Students

CUMC SharePoint Scheduled Downtime Wednesday September 9th from 4pm to 11pm

New File Transfer Program - DatAnywhere

Echo360 Scheduled Downtime Friday August 28th from 6:00 PM to Saturday August 29th 9:00 AM

Inbound Spam Filtering and Digest Messages

GE/IDX Maintenance Thursday August 13th from 7pm to 8pm

Echo360 Scheduled Downtime on Wednesday August 12th from 2pm to 5pm

Echo360 Special Event Recordings Removal in Progress, Course Recording Removals Scheduled

Virus/Ransomware Alert - Do Not Open Any .exe Files

Inbound Spam Filtering Rollout Begins June 19th

Email and MC Account Suspension for Incomplete Annual Security and Privacy Training

CUMC IT Website Partial Downtime Thursday June 10th from 9am to Noon

Wired Network Requests Must Be Placed by Certified IT Groups

Reminder to Vacate Student Lockers

Annual Security and Privacy Training Deadline Has Passed

CubMail Account Space Removal for CUMC Exchange Users

Some Shared Network P: Drives are Read Only

Phishing Email "Alert on CubMail Account"

Echo 360 Lecture System Downtime Through Sunday March 29th

Echo 360 Lecture System Scheduled Downtime March 23rd to 27th

Spam Messages and Attachments

Information Security and HIPAA Privacy Training for 2014 to 2015

Spam Email Titled "Invoice"

Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released

CROWN Scan Troubleshooting

BlackBerry OS 10 Required

Older posts can be found on the Archived Announcements page.