News and Announcements
CubMail Account Space Removal for CUMC Exchange Users
Notifications are being sent to CUMC faculty, staff and students regarding the move from CubMail (@columbia.edu) email accounts to CUMC Exchange (@cumc.columbia.edu) as new Exchange accounts are created. Please review dates and information in the notification emails you receive carefully, and do not wait to have messages and other data moved or saved from your CubMail account if needed. In addition, anyone that had an existing Exchange account as of December 1st was already notified that their CubMail account was disabled, and their account space and data will be deleted after 31 days.
- Messages sent to your @columbia.edu address will always be able to forward to your Exchange (@cumc.columbia.edu) address. To set up or double-check your forwarding settings, select the UNI Mail Forwarding link on the Manage My UNI page.
- 31 days after your CubMail account is disabled, messages and any other data stored in your CubMail mailbox space will be deleted. BEFORE your deadline please check and save any CubMail information you may need:
- Log in to CubMail to see if there is anything (not already forwarded to your Exchange account) that you may want to save. Remember that messages already forwarded to your Exchange email will be duplicates, and will not be removed from Exchange when CubMail is disabled.
- If there are messages or other data you would like to keep, you can either individually forward messages to your @cumc.columbia.edu address, or see instructions to temporarily set up CubMail in Outlook on Windows or Mac to save bulk amounts of data in Outlook on your computer.
WE STRONGLY RECOMMEND YOU DO NOT WAIT TO SET UP A NEW ACCOUNT AND MOVE ANY NEEDED DATA FROM YOUR CUBMAIL SPACE, in case issues arise and you need to request assistance at the last minute. For additional information about CubMail disabling and CUMC Exchange please see Important Columbia Email Changes for CUMC Affiliates.
CROWN Scan Troubleshooting
The CROWN upgrade to 11.4.1 in January 2014 included a directive to remove the CROWN Scan icon (for the "fat client") from computers, and instead use the Crown Scan Live icon provided with the NYP Certified Application at https://ita.nyp.org/. An upgrade to the CROWN Scan application the weekend of January 17th, 2015, made the outdated CROWN Scan icon/program fully incompatible.
If you are having issues accessing CROWN Scan, please do NOT click an old/existing icon on your computer; visit the NYP Certified Application at https://ita.nyp.org/ and use the Crown Scan Live icon. If you still have problems with Crown Scan, or need to have an old CROWN Scan icon removed, please contact your IT support staff for assistance. For IT staff, an installation guide for the Citrix version of Crown Scan can be found on Certified Apps.
BlackBerry OS 10 Required
An upgrade to CUMC Exchange Email, planned for January 15th, 2015 requires that BlackBerry devices use OS 10.0 or higher. Those running older versions (7, 6 and lower) will no longer be able to connect to @cumc.columbia.edu Exchange accounts. The upgrade will not affect other smartphones or systems. Individuals already using older BlackBerry versions to connect to CUMC Exchange were notified months in advance via multiple emails.
Anyone using a BlackBerry must verify that it runs OS 10.0 or higher; some available models are not able to upgrade beyond OS 7. To check the BlackBerry OS version:
Current iPhone/iOS and Android smartphones will continue to be compatible after the upgrade.
- Newer phones - Select Settings in the Home screen, then About and look for version information.
- Older phones - Select Option in the Home screen (it may be in Settings), then Device, then About Device Versions.
While we understand that there can be strong preferences for using a specific smartphone, the launch of BlackBerry OS 10 in early 2013 and availability of updates, improved software, and apps for mobile platforms since then have helped many die-hard users transition to devices that are much more compatible with current technologies. Instructions to Set Up a BlackBerry for CUMC IT Exchange are available.
Information Security and HIPAA Privacy Training for 2014 to 2015
Online Security and Privacy Training for the current period (2014 to 2015) was made available on December 1st. All current Faculty, staff and students must complete the training courses ANNUALLY. This is true for anyone who finished training as recently as the end of November.
Access that was revoked due to a missed deadline will be automatically restored in 2 business days once training is successfully completed.
- The expected completion date for the 2014-2015 annual training is April 1, 2015.
- New faculty, staff and/or students MUST complete the training within 30 days AND before receiving access to any Information Systems at the medical center.
- Current faculty, staff and/or students that failed to complete the previous training assigned prior to November 28, 2014 have had access to RASCAL and CLIO (library) suspended and are required to take the new training before receiving access to these applications.
If you have questions about the training requirements, please email HIPAA@cumc.columbia.edu.
For technical assistance contact the Service Desk at extension 5-HELP (212-305-4357), option 5, or email email@example.com. Please be able to provide any specific error message(s) you may receive when using the online training.
Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released
On October 16th, Apple released the latest version of its Macintosh operating system called 10.10 or "Yosemite". Microsoft also launched Outlook for Office 365 customers on October 31st. Please avoid issues that come with any new OS version by not being an early adopter. We will post information on testing and support at CUMC in future announcements, with CUMC IT policy updates on the Operating System Compatibility and Support page. Note that beta and newly released operating systems and programs are almost never guaranteed to work immediately with off the shelf software or common Medical Center resources such as secure wifi, VPN, Exchange email, and other frequently used programs.
Your Mac may prompt for the Yosemite upgrade via a Software Update or App Store Update notification. Please decline the upgrade to 10.10 until support at CUMC is announced, you will still be able to install other desired updates on the computer. Macs that don't already have a subscription to Office 365 would have to sign up and download the newer version online, anyone using the full version of Office 2011 for Macs will not automatically be prompted at this point.
Upgrading before the new OS or Office suite is fully supported may mean that you cannot use your computer for all aspects of your academic, clinical or other work. Please be sure to also check with your department, school, or IT support staff before upgrading or ordering a computer with OS 10.10 or Office 365 installed to be sure that it will be compatible.
Archived News and Announcements for 2014
Network Addresses Will Default to Local
ServiceNow Classes Offered
iOS 8 and Athens/VPN
Security Upgraded on Network Drives as of Thursday May 22nd
CROWN Scheduled Downtime Saturday October 18th from 8:00pm to 10:00pm
Listserv Upgrade to Version 16 on Completed
Echo Sporadic Downtimes, Removal of Old Recordings
CROWN (ColumbiaDoctors) and iCharge Downtime Saturday August 16th from 8:00pm to 9:00pm
Microsoft Announcement for Windows 7 Support
More Phishing Emails Link to Fake Login Sites
Network and Bradford Registration Downtime Thursday June 5th from 5pm to 7pm
Patch Released for Internet Explorer Vulnerability
Microsoft Ended Support for Windows XP, Office 2003 on April 8th, 2014 - Upgrade to Avoid Risks
More Phishing Emails Link to Fake Login Sites
IDX .Net Errors
Unpatched Internet Explorer Vulnerability
Spam Message for "New Consolidated IT Policies"
MC Domain and Exchange Account Password Requirements
Network Interruptions in Hammer Building from 5pm to 8pm Sunday April 13th - The CUMC IT Service Desk Will Close at 5pm
O and P Network Drive Interruptions and Downtime March 22nd and 23rd
Echo360 Downtime Fri March 21st noon to 12:20pm
iPhone, iPad and Mac Security Update
RASCAL Access Suspension Due to Non-Compliance
Using Outlook Tutorials
Required Online HIPAA Training Deadline
IDX Error Resolution
Some "P" Network Drives Unavailable Friday February 14th 10:00pm Through Saturday February 15th 6:00am
CROWN Use via Citrix Only After February 2nd
CROWN Downtime Friday January 31st at 9pm to Sunday February 2nd at noon; Citrix Update Required
Crown EHR Downtime Saturday January 25th from 9pm to Midnight
Proxy Auto-Configuration Changed On January 13th 2014
Important Columbia Email Changes for CUMC Affiliates
Macintosh OS 10.9 Not Yet Supported
Archived News and Announcements for Fall - Winter 2013
Echo 360 Sporadic Downtimes Through December 31st
Echo 360 Planned Downtime Thursday, December 19th and Friday, December 20th
Software Tracks Missing Equipment
Beware: New computer virus locks your files. Learn how to protect your device.
Network Drive, Echo and Website Downtime Friday November 15th from 2am to 4am
Online HIPAA Training
Customer Data and Source Code Breach at Adobe
Network Drive and Website Downtime Friday October 11th from 2am to 5am
Social Engineering Phone Calls Received by Columbia Staff
CROWN Scheduled Downtime Saturday September 21st from 9pm through Sunday September 22nd 9am
Towers I, II and III and Bard Hall Intermittent Network Downtime Saturday September 21st from 9am to 5pm
Microsoft Critical Updates for September
Welcome New Students
Exchange Email System Upgrade
Archived News and Announcements for Summer 2013
Available Proxy Services
Windows XP Support Ending
July Microsoft and Adobe Flash Player Updates
Secure Email Gateway via Exchange
New Windows, Internet Explorer and Office Security Updates
Welcome New Students
Older posts can be found on the Archived Announcements page.