CUMC Home | Columbia University | Jobs at CUMC | Contact CUMC | Find People
     
Columbia University Medical Center logo,  Columbia University Medical Center Information Technology
For support: call extension 5-Help (212-305-4357) or email us
 
 

News and Announcements

CubMail Account Space Removal for CUMC Exchange Users

On December 1st, 2014, CubMail email accounts for those with CUMC Exchange accounts will be disabled.
IMPORTANT:
  • Messages sent to your @columbia.edu will continue to forward to your Exchange (@cumc.columbia.edu) address.
    To view or double-check your forwarding settings, select the UNI Mail Forwarding link on the Manage My UNI page.
  • 31 days after CubMail is disabled, messages and any other data stored in your CubMail mailbox space will be deleted. BEFORE December 1st please check and save any CubMail information you may need:
    • Log in to CubMail to see if there is anything (not already forwarded to your Exchange account) that you may want to save. Remember that messages already forwarded to your Exchange email will be duplicates, and will not be removed from Exchange when CubMail is disabled.
    • If there are messages or other data you would like to keep, you can either individually forward messages to your @cumc.columbia.edu address, or see instructions for temporarily setting up CubMail in Outlook to save bulk amounts of data in Outlook on your computer.

WE STRONGLY RECOMMEND YOU DO NOT WAIT TO MOVE ANY NEEDED DATA FROM YOUR CUBMAIL SPACE, in case issues arise and you need to request assistance at the last minute. For additional information about CubMail disabling and CUMC Exchange please see Important Columbia Changes for CUMC Affiliates.

Network Addresses Will Default to Local

To provide a safer computing environment, beginning in early December all computers newly registering to connect to the CUMC network will be given a local IP (network) address. A local IP address - also referred to as "Private" - is not visible by systems outside of the CUMC network. This does not affect general business or academic work such as email, web browsing, or using office productivity programs and common CUMC applications. Local IP addresses are frequently used in business and home networks, and in the vast majority of cases do not require special set up or any re-configuring if the computer moves to another network.

Systems that need a Public IP address (such as servers) will be able to request one on the Wired IP Registration form. Please note that the business need for the Public IP address must be stated in the request for review and approval by Information Security. Computers that are already registered will be moved to local IPs in the near future, we will post updates on the CUMC IT website and work closely with groups at CUMC to ensure a seamless transition.

ServiceNow Classes Offered

Training on using the web-based ServiceNow program for requesting IT services and assistance is now available. Topics covered will include navigating the Employee Self Service page, using the Service Catalog to place requests, and viewing and updating ticket information for Incidents and Requests. The hands-on training sessions will be held:

  • In the Computer Classroom on the 2nd Floor of Hammer, room 202A (across from the CUMC IT Service Desk)
  • From noon to 12:50pm near the beginning of the month. The next class will be on Monday Dec 1st.
Please email 5help@columbia.edu to register for a ServiceNow training class before attending. Include the date you would like to attend as well as your name and UNI. We will email you a confirmation.

Macintosh OS 10.10 Yosemite and Outlook/Office 365 for Mac Released

On October 16th, Apple released the latest version of its Macintosh operating system called 10.10 or "Yosemite". Microsoft also launched Outlook for Office 365 customers on October 31st. Please avoid issues that come with any new OS version by not being an early adopter. We will post information on testing and support at CUMC in future announcements, with CUMC IT policy updates on the Operating System Compatibility and Support page. Note that beta and newly released operating systems and programs are almost never guaranteed to work immediately with off the shelf software or common Medical Center resources such as secure wifi, VPN, Exchange email, and other frequently used programs.

Your Mac may prompt for the Yosemite upgrade via a Software Update or App Store Update notification. Please decline the upgrade to 10.10 until support at CUMC is announced, you will still be able to install other desired updates on the computer. Macs that don't already have a subscription to Office 365 would have to sign up and download the newer version online, anyone using the full version of Office 2011 for Macs will not automatically be prompted at this point.

Upgrading before the new OS or Office suite is fully supported may mean that you cannot use your computer for all aspects of your academic, clinical or other work. Please be sure to also check with your department, school, or IT support staff before upgrading or ordering a computer with OS 10.10 or Office 365 installed to be sure that it will be compatible.

Archived News and Announcements for 2014

iOS 8 and Athens/VPN

Security Upgraded on Network Drives as of Thursday May 22nd

CROWN Scheduled Downtime Saturday October 18th from 8:00pm to 10:00pm

Listserv Upgrade to Version 16 on Completed

Echo Sporadic Downtimes, Removal of Old Recordings

CROWN (ColumbiaDoctors) and iCharge Downtime Saturday August 16th from 8:00pm to 9:00pm

Microsoft Announcement for Windows 7 Support

More Phishing Emails Link to Fake Login Sites

Network and Bradford Registration Downtime Thursday June 5th from 5pm to 7pm

Patch Released for Internet Explorer Vulnerability

Microsoft Ended Support for Windows XP, Office 2003 on April 8th, 2014 - Upgrade to Avoid Risks

More Phishing Emails Link to Fake Login Sites

IDX .Net Errors

Unpatched Internet Explorer Vulnerability

Spam Message for "New Consolidated IT Policies"

MC Domain and Exchange Account Password Requirements

Network Interruptions in Hammer Building from 5pm to 8pm Sunday April 13th - The CUMC IT Service Desk Will Close at 5pm

O and P Network Drive Interruptions and Downtime March 22nd and 23rd

Echo360 Downtime Fri March 21st noon to 12:20pm

iPhone, iPad and Mac Security Update

RASCAL Access Suspension Due to Non-Compliance

Using Outlook Tutorials

Required Online HIPAA Training Deadline

IDX Error Resolution

Some "P" Network Drives Unavailable Friday February 14th 10:00pm Through Saturday February 15th 6:00am

CROWN Use via Citrix Only After February 2nd

CROWN Downtime Friday January 31st at 9pm to Sunday February 2nd at noon; Citrix Update Required

Crown EHR Downtime Saturday January 25th from 9pm to Midnight

Proxy Auto-Configuration Changed On January 13th 2014

Important Columbia Email Changes for CUMC Affiliates

Macintosh OS 10.9 Not Yet Supported

Archived News and Announcements for Fall - Winter 2013

Echo 360 Sporadic Downtimes Through December 31st

Echo 360 Planned Downtime Thursday, December 19th and Friday, December 20th

Software Tracks Missing Equipment

Beware: New computer virus locks your files. Learn how to protect your device.

Network Drive, Echo and Website Downtime Friday November 15th from 2am to 4am

Online HIPAA Training

Customer Data and Source Code Breach at Adobe

Network Drive and Website Downtime Friday October 11th from 2am to 5am

Social Engineering Phone Calls Received by Columbia Staff

CROWN Scheduled Downtime Saturday September 21st from 9pm through Sunday September 22nd 9am

Towers I, II and III and Bard Hall Intermittent Network Downtime Saturday September 21st from 9am to 5pm

Microsoft Critical Updates for September

Welcome New Students

Exchange Email System Upgrade


Archived News and Announcements for Summer 2013

CROWN Maintenance

Available Proxy Services

Windows XP Support Ending

July Microsoft and Adobe Flash Player Updates

Secure Email Gateway via Exchange

New Windows, Internet Explorer and Office Security Updates

Welcome New Students


Older posts can be found on the Archived Announcements page.