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News and Announcements

Outlook Clients and Microsoft End of Support on October 31st, 2017

Microsoft has announced they will no longer support a protocol used by Outlook 2007 (and earlier versions) for Windows called RPC over HTTP. CUMC email accounts, which were migrated to Microsoft's Office 365 this past summer, should be using a current version of the Outlook client as instructed prior to the migration.

If you haven't already, please upgrade to a recent version of Outlook to avoid possible issues; Outlook 2016 is recommended for best compatibility with CUMC email. For help please contact your CITG staff or see information on the Software Downloads page regarding free versions of Microsoft Office for current CUMC faculty, staff and students.

iOS 11 Release for iPhone, iPad and Mercury Issues

Apple has released the latest version of its iPhone/iPad operating system, iOS 11. Please avoid issues that come with any new OS version by not being an early adopter. If you have already upgraded to iOS 11 on your device and are no longer able to connect to Mercury wireless, you will need to follow instructions to Remove Mercury and then reinstall it.

Note that beta and newly released operating systems and programs are almost never guaranteed to work immediately with off the shelf software or common Medical Center resources such as secure wifi, VPN, Exchange/Office 365 email, and other frequently used programs.

CUMC Email Forwarding

As a reminder, setting automatic forwarding from your CUMC email address to a non-CU/Hospital OCHA account is prohibited by University policy. Email programs and apps may appear to allow this and not show any error message, however incoming emails will not be forwarded and can be permanently lost or dropped while the program/app has automatic forwarding configured.

Account and Password Help

Having problems logging in to email or other programs? See our Account and Password FAQs for immediate help, including password resets and unlocking your account.


Archived News and Announcements - Fall 2016 to 2017

CUMC Email Addresses in Online Directory

New Email System

Removal of Echo360 Course Recordings from 2014

Renovations in Alumni Auditorium

CUMC IT Service Desk Labor Day Weekend Schedule

Mercury Wireless Network

SharePoint Intermittent Outages Friday, August 25th from 7:00pm to 10:00pm

New Email System - Upcoming Migration

Removal of Echo360 Special Event Recordings from 2016

SharePoint Migration and Downtime Beginning at 7pm Wednesday June 14th

Mailing Lists Unavailable from 5:30pm Thursday June 15th

Student Locker Requests

Welcome New Students

Account and Password Help

Mercury Wireless Network

Annual HIPAA Privacy and Security Training

O and P Network Drives Unavailable Friday, May 12th from 6:30pm to 9:30pm

Secure Email and Spam Digest Downtime Friday, April 7th from 6pm to 9pm

Secure Email and and Spam Digest Downtime Postponed

SharePoint Intermittent Downtime Thursday, March 30th from 5pm to 7:30pm

Secure Email and Spam Digest Downtime Thursday, March 30th from 6pm to 9pm

Manage and Report Spam Messages

CUMC Mailing List Delivery Issue

CUMC IT Service Desk Closed for New Year's Weekend

CUMC IT Student Walk-in Desk

CUMC IT Service Desk Holiday Hours

Macintosh OS 10.12 Sierra Release

Scheduled Echo360 System Outage Friday December 2nd from 4pm to 6pm

CUMC IT Service Desk Renovations

CUMC IT Service Desk Holiday Hours

iDevices and Athens

CUMC IT Student Walk In Desk Closed on Wednesday November 2nd

October is National Cyber Security Month

DatAnywhere Web Portal Offline Wednesday October 26th from 6pm to 8pm

Resolved - US East Coast Experiences Site Outages on Friday October 21st

Internet Access Migration and Site Issues

Pharos Printing Offline Wednesday October 19th from 5pm to 9pm

DatAnywhere Portal Outage Tuesday October 18th from 6pm to 8pm - POSTPONED

Internet Access Interruptions Friday October 14th from 11:30pm to Saturday October 15th 5:30am

Manage and Report Spam Messages

25Live Event Scheduler

O and P Network Drives Unavailable Saturday, October 8th from 6:00pm to 9:00pm

Removal of Echo360 Course Recordings from 2013

Outlook 2011 on Macintosh Recent Issues Resolved

Outlook 2011 on Macintosh Recent Issues

Older posts can be found on the Archived Announcements page.