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News and Announcements

October is National Cyber Security Month

CUMC is happy to be part of the 2016 National Cyber Security Awareness campaign. Our organization is an active partner of NCSAM, a collaborative effort led by the National Cyber Security Alliance (NCSA) between government and industry to ensure that all digital citizens and businesses have the resources they need to stay safer, more secure and better able to protect personal information online.

See useful tips and guidance on safe Internet practices and steps to protect your data read through the content from the Information Security Office. Have an impact on cyber security here at CUMC and at home.

iDevices and Athens

iPhones and iPads that have experienced recent issues connecting to Athens secure wireless are advised to re-install the enterprise profile required for Athens. Before installing, be sure to remove any existing profile per instructions on the Connect to Athens and VPN pages for iPhones and iPads.

Resolved - US East Coast Experiences Site Outages on Friday October 21st

Major cyber attacks against an internet directory resulted in many websites being unreachable. Note that this was an Internet-wide issue; while it was being reported and experienced at CUMC it is affected the general US East Coast as well as other areas.

DDoS (distributed denial of servce) attacks on a company providing internet directory services has caused problems reaching many popular websites. The company, Dyn, posted updates on their website:
For more information and details please see news reports, we have linked a few below for convenience:

Macintosh OS 10.12 Sierra Release

Apple has released the latest version of its Macintosh operating system called 10.12 or "Sierra". Please avoid issues that come with any new OS version by not being an early adopter. We will post information on testing and support at CUMC in future announcements and on the Operating System Compatibility and Support page.

Note that beta and newly released operating systems and programs are almost never guaranteed to work immediately with off the shelf software or common Medical Center resources such as secure wifi, VPN, Exchange email, and other frequently used programs.

CUMC IT Service Desk Renovations

Due to ongoing construction in the 2nd floor of the Hammer Building, the student walk in desk has temporarily changed its location and hours:

  • Hammer LL1-104 Study Area
  • Closes at 5pm Monday through Friday
Phone and email support will continue to operate at our normal hours of 7:30am to 7:00pm Monday through Friday, and weekend hours will remain the same. We will update our hours and information as renovations near completion.


Archived News and Announcements for 2016

Internet Access Migration and Site Issues

Pharos Printing Offline Wednesday October 19th from 5pm to 9pm

DatAnywhere Portal Outage Tuesday October 18th from 6pm to 8pm - POSTPONED

Internet Access Interruptions Friday October 14th from 11:30pm to Saturday October 15th 5:30am

Manage and Report Spam Messages

25Live Event Scheduler

O and P Network Drives Unavailable Saturday, October 8th from 6:00pm to 9:00pm

Removal of Echo360 Course Recordings from 2013

Outlook 2011 on Macintosh Recent Issues Resolved

Outlook 2011 on Macintosh Recent Issues

"P" Drives Scheduled Outage Friday, August 19th from 6:30 PM to 12:00 AM

Emergency Symantec Update for Computers

Critical Symantec Vulnerability Advisory

P: Drives Scheduled Outage Friday July 15th from 6:30pm to 12:00am

25Live Upgraded Event Schedule and Reservation Requests

CUMC Email Brief Downtime Thursday, July 7th from 5pm for 15-30 Minutes

Emergency Symantec Update Required for CUMC Servers and Computers

SharePoint Maintenance on Thursday June 30th from 4:30pm to 7:30pm

Information Security and HIPAA Privacy Annual Training Deadline Has Passed

Student Locker Requests

Welcome New Students

Email Address Corrections

CUMC IT Walk In Desk Closed Monday May 16th and Tuesday 17th

Phishing Season

CUMC Secure Texting Program

Ransomware Messages Received at CUMC

CUMC Retirees Email Migration

Hard Drive Disposal Now Available

Hard Drive Disposals

Pharos Printing Upgrade Completed

Echo Recording Management Scheduled Downtime Friday, February 5th from 2pm to 3pm

Updated Support Information for Recent OS and Software Releases

IP Requests Suspended Until February 1st

O and P Network Drives Unavailable Saturday, January 9th from 5pm

Upgraded Pharos Printing Beta Release for Windows

CUMC IT Service Desk Holiday Schedule

Older posts can be found on the Archived Announcements page.