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News and Announcements

SharePoint Online and OneDrive for Business Planned Maintenance from 8pm Saturday, January 19th to 1am Sunday, January 20th

Microsoft has scheduled maintenance for SharePoint Online and OneDrive for Business (UTC January 20, 2019 from 01:00 to 05:00; we have converted the times to EST above). During this time, either or both programs will become read only for a period of 30-60 minutes. In rare cases the read only window may extend for up to 4 hours.

While you will be able to view SharePoint and OneDrive sites and files, they will be read only. If you will need to work on any files hosted in either program, please save them locally on your computer to make any changes, then upload them after 1am on Sunday.

OneDrive Retiring Support for Mac OS X 10.10 and 10.11

The OneDrive desktop application or sync client is phasing out support for these older versions of the Macintosh operating system on February 1st, 2019. Note that OS 10.10 (Yosemite) has been out of support since August 2017.

While the sync client will continue to run but will no longer receive updates. For details please see the Microsoft OneDrive blog. If you are running one of these OS versions please update to a supported version.

Microsoft Teams at CUIMC

We have rolled out Microsoft Teams as part of the Office 365 license. Anyone with a current CUMC Office 365 account can create or be part of a Team for easy communicating and collaborating with other CUMC Office 365 account holders. For help please see the walkthrough on Microsoft's website at or the Teams page in the Office 365 Apps section of our website.

Account and Password Help

Having problems logging in to email or other programs? See our Account and Password FAQs for immediate help, including password resets and unlocking your account.

Athens Secure Wireless Decommissioned

The older secure wireless network on campus, Athens, has been removed as per dates and locations listed below. The newer secure wireless network, Mercury, was rolled out on the CUMC campus in late 2016 and is available in the same locations as Athens. Please make sure you are using Mercury on any computers and devices on campus.

Athens was shut down on the following dates:
  • June 4th, 2018 - Lower Manhattan Hospital
  • June 11th, 2018 - 68th and WCMC
  • June 18th, 2018 - Westchester Division and Allen Hospital
  • June 25th, 2018 - 168th Street (the entire CUMC/NYP campus)
Athens was removed to improve the security of the network and its users. We appreciate everyone's cooperation in making sure they are using Mercury for wireless on campus. For issues or specific questions please contact extension 5-Help (212-305-4357), option 5.


Archived News and Announcements

Mail Flow Interruptions Resolved

Increase in Low Priority Mail Filtering

Improvements to myPassword

Pharos My Print Center Website and Tap & Go Printing

Pharos Downtime Wednesday December 12th from 5pm to 5:30pm

Completed - Intermittent Network Disruptions Between CUIMC and Columbia University Morningside from 10:00 p.m. Friday, December 7th to 1:00 a.m. Saturday, December 8th

Resolved - Email Delivery Delays on Wednesday, November 21st

Resolved - Echo360 Recordings in Canvas

Echo360 Recordings in Canvas

OneDrive for Business Cloud Storage

Pharos Downtime Wednesday October 17th from 6pm to 6:30pm

SharePoint Site Search Issues - Resolved

Qualtrics New Account Error

SharePoint Site Search Issues

CUMC Echo360 Lecture Recording System Upgrade and Migration This Summer

Welcome New Students

Change to IDXWEB - New Address on August 21st, 2018

OneDrive for Business Cloud Storage Now Available

Pharos Downtime Wednesday July 18th from 5pm to 5:30pm

Email Link Protection

Student Locker Requests

Pharos Print Temporary Outage Wednesday, June 13th from 6pm to 10pm

VPN Requires Multifactor Authentication at CUMC Using Duo

CUMC On Premises SharePoint Sites Moved to SharePoint Online

CUMC Email Now Shows Free and Busy Times for Weill Cornell and NYP

CUMC SharePoint Sites Migration Completed

Pharos Downtime Thursday April 19th from 5pm to 5:30pm

Scheduled Network Maintenance Thursday April 19th 10pm to 2am

CUMC Email Forwarding

CUMC SharePoint Sites Migration to SharePoint Online

CUMC Mailing List Downtime from 5:30pm Wednesday, February 7th

URGENT: CUMC VPN DOWNTIME Beginning at 3pm Tuesday, February 6th

Reminder for Privacy and Security Training

VPN Downtime Tuesday Jan. 10th 7:30am to 9:30am

Resolved - Departmental Network Drive Issues

CUMC Mailing List Downtime from 5:30pm Wednesday, January 3rd

CUMC IT Service Desk Closed on December 29th and January 1st

Older posts can be found on the Archived Announcements page.