Mission Statement

Hours	Contact Information
Monday - Friday: 8:00am to 7:00pm* Saturday: 9am to 5pm Sunday: 10am to 6pm	Phone extension 5-Help (212-305-4357), option 5. Email us at 5help@columbia.edu
* Phone support is available from 7:30am to 7:30pm Monday through Friday

CUMC IT's Service Desk provides a single contact point for information technology and related customer support for the Columbia University Medical Center community via phone, eSupport, email, fax, and walk-in. The Service Desk will follow established guidelines to provide information, resolve problems, and attempt to help customers maximize their use of applications and computer equipment. When necessary, we will refer problems to the appropriate CUMC IT staff in the Server Support, CORE Resources, Classroom Technology Support or the Information Security group. We will also assist in identifying information technology trends and new challenges in order to support those responsible for Administrative, Academic, and Clinical Computing, and help maintain high levels of service to the user community.

The CUMC IT Service Desk is dedicated to enhancing customer productivity by providing superior technical support and coordinating support efforts with other technical groups. We are customer-focused, provide high-value support services, foster teamwork and provide continuous improvement in everything we do. Our main objective is to resolve any problems upon initial contact. The Service Desk strives to be knowledgeable and helpful with all of the computing platforms in use at the Columbia University Medical Center. Our main goals center around networking infrastructure, administrative systems, and the suite of applications that can be found in the Public Computing Labs available to faculty, staff, and students.