Summer Hours Monday - Thursday: 8:00am* to 8:45pm
Friday: 8am to 5:45pm
Saturday: 10am to 5:45pm
Sunday: 12pm to 7:45pm
* Phone support begins at 7:30am
About Us:
The Information Commons is the main technical support help desk for Faculty, Staff and Students at the Columbia University Medical Center
campus. We are located on the 2nd floor of the Health Sciences Library
and provide free first level troubleshooting for accounts, programs and systems at CUMC.
The Information Commons acts as a centralized point of contact for CUMC technical support and resources. We work closely with CUMC IT groups and
other IT departments at Columbia and NYPH to help provide prompt resolution of technical issues.
Contact Us:
Phone extension 5-Help (212-305-4357).
CUMC IT eSupport allows you to instantly connect to a technician online.
Streamlined the IP registration, Domain and Oracle Calendar account
creation processes to provide a 1 to 2 business day turnaround time
Consolidated password reset support for UNI, Domain Account, IDX, Stockamp and AP/CAR logons so customers can call 5-Help and have issues resolved
immediately
Ensured that all the Information Commons staff members are Help Desk Analyst certified
Provided courtesy calls to customers informing them when an incident reported to the help desk has been closed by higher-level technical groups in order
to ensure satisfactory resolution and tracking of all issues
Solicited and tracked customer feedback via the Help Desk and
eSupport surveys to assist in improving IT support at Columbia
Worked to streamline outage notifications via email to the CU community, and posted regular updates of Columbia, NYPH and general technical news to our home page
Looking Forward:
The Information Commons help desk continually seeks out ways to improve customer satisfaction and bring new and advantageous technology
resources to CUMC. Upcoming projects include:
An expanded selection of online tutorials to support the variety of programs used at CUMC
Downloadable audio files and online multimedia presentations for computer training, so anyone interested in improving their computer skills can learn at their convenience
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