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Wired Network
Service is for Faculty,  Staff and Students
The CUMC campus has a Fast or Gigabit Ethernet LAN for work, research and academic use. All computers, networked printers, and other peripherals connecting to the wired network must register for a network connection before they will be allowed access. This rule is to help provide a secure network and comply with HIPAA regulations, as our network is shared with the New York-Presbyterian Hospital.

Service Description
CUMC IT's CORE Resources group manages the campus wired network for both CUMC and NYPH. Connection to the wired campus network is available upon proper registration of the system, and verification of an active data port. In addition, computers connecting to the CUMC network must:

  1. Have received all critical updates and patches for their operating systems
  2. Have updated antivirus and antispyware programs running
  3. Be free of viruses, trojans, and other malicious programs
  • Most systems will be given dynamic access via DHCP, a protocol that gives out available network (IP) addresses when the system is plugged into the network and turned on. This will also allow the system to automatically connect at a different location on campus if it moves to another active data port. If needed, a static IP address can be requested, and is typically required for network printers, servers and other larger systems.
  • Registration should be completed as far in advance as possible, as it can sometimes take over two business days to process a request, especially for any devices that require special configuration on the network.
  • Systems that have not registered, are found to be infected with malware, found to be sharing copyrighted material, or have statically configured an IP address without the permission of CORE Resources risk losing network access without warning and may be additionally penalized.
  • Routers, wireless access points and some other systems cannot be allowed on the network without prior approval from CORE Resources, to help keep the network secure and insure that all systems connecting via wired are properly registered.
  • Please keep in mind that not all data ports on campus are "active"; this typically depends on available connections to networking equipment controlling the location. If you are not sure, have a qualified technician test the connection to verify that it is active, and submit the Network Port Activation Request if it is not. Placing a request unfortunately cannot guarantee room on the networking equipment, however CORE Resources will contact you with available options.
  • If no data port is available you may also submit the Network Port Installation Request form online to initiate a survey and receive pricing estimates for installation.
Using the Service
For basic assistance or to report any issues please contact the CUMC IT Service Desk:
Phone extension 5-Help (212-305-4357), option 5
Email 5help@columbia.edu


Requesting the Service
  • Department-owned (non-student) systems that need to connect to the wired network must submit the New IP Request form online. You will need a piece of information from the system called the "MAC" or Hardware address to register via the form, please see our Connecting to the Wired CUMC Network site for instructions.
  • If a system will be permanently moving from one campus location to another, please contact the CUMC IT Service Desk to verify whether the Update IP Request form should be submitted to guarantee connectivity. Assistance with Moves of computing equipment can also be requested, please click here for more information on this service.
  • Student owned systems should submit this online form using the computer that you will be connecting to the network to register via the Bradford tool. A small, non-permanent program will scan your computer to verify that it meets basic security guidelines before it can connect; please see the links at the bottom of the form for more details. Faculty and staff systems must not use Bradford to register at this time; doing so may jeopardize connectivity to required resources.

Availability and Hours
  • This service is available 7 days a week, 24 hours a day. Scheduled and emergency maintenance may require occasional downtime.
  • Technical Support is available during the CUMC IT Service Desk's hours of operation:
    • Monday through Friday - 7:30am to 7:30pm
    • Saturday - 9am to 5pm
    • Sunday - 10am to 6pm

Cost
Wired connectivity at existing data ports where there is available connection to networking equipment controlling the location is provided for free. If there are no more available connections to networking equipment or a data port must be installed, CORE Resources and/or cabling vendors can survey and provide estimates.

Related Services and Links
Faculty and Staff - Connecting to the CUMC Wired Network
Student Residential Network
Wireless Network Services
VPN instructions
Connecting to the CUMC Network from Off Campus
CUMC IT Service Desk Technical Support

Owning Group
CORE Resources

Guidelines
Columbia Computer and Network Use Policy
CUMC IT Computer and Network Use Rules

Service Level Agreement
There is currently no defined SLA for this service. Any system-wide issues with this Service are treated as highest priority due to its importance for all Columbia faculty, staff and students.

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Last updated 1/27/2012

 
 
 
 
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