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Shared Disk Space Services
Service is for Faculty and Staff
CUMC IT Server Support can set up space on CUMC IT Servers for departments on a share basis. Disk space can be purchased in blocks of 50GB, 100GB, 250GB, 500GB, and 1 TB for departmental file storage.

Service Description
Shared Disk Space includes:

  • A safe, secure, and centralized location for file storage
  • Network connectivity for your folders both on campus and remotely via VPN
  • Regular backups
  • Space on servers from data centers that are monitored 24X7
  • Virus scanning
  • Security monitoring
  • CUMC IT Service Desk initial call support during normal CUMC working days and weekends
Using the Service
For basic assistance or to report any issues please contact the CUMC IT Service Desk:
Phone extension 5-Help (212-305-4357), option 5
Email 5help@columbia.edu
Please have specific, detailed information regarding the Shared Disk Space Service when you contact the Service Desk.

Requesting the Service
Please click here to initiate an email request via the Remedy Service Desk ticketing system.

Availability and Hours
  • This service is available 7 days a week, 24 hours a day. Scheduled and emergency maintenance may require occasional downtime.
  • Technical Support is available during the CUMC IT Service Desk's hours of operation:
    • Monday through Friday - 7:30am to 7:30pm
    • Saturday - 9am to 5pm
    • Sunday - 10am to 6pm

Cost
A rate estimate based on your requirement for space is required, please see Requesting the Service above to receive an estimate.

Related Services and Links
CUMC IT Server Support Services
Collocation Services
Professional Server Support Services
Application Support
Shared Server Support Services

Owning Group
CUMC IT Server Support

Service Level Agreement
Severity Level Target Response Time Definition
Emergency Less than 30 minutes High-impact problem where business is continuing but is significantly impaired
High Less than 2 business hours Time-sensitive issues important to productivity or causing a significant customer concern
Normal Less than 8 business hours Issue that does not have significant current business impact.  For example; software installation or long-term request resolution that may require assistance from outside of CUMC
Low Less than 2 business days This is a request for new install and/or new access and/or an external hardware or software vendor is involved in resolution

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Last updated 12/15/2011

 
 
 
 
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