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Professional Services - Server Support
Service is for Faculty and Staff
CUMC IT's Server Support can provide additional project management and consulting services to clients on top of Collocation, Server Support, Shared Services, or Application Support.

Service Description
Additional services include:

  • Project management oversight
  • Technical assessment services
  • Security and Vulnerability assessment services
  • Establishing redundancy and fail over environments
  • Establishing QA environment and processes
Using the Service
For basic assistance or to report any issues please contact the CUMC IT Service Desk:
Phone extension 5-Help (212-305-4357), option 5
Email 5help@columbia.edu
Please have specific, detailed information regarding the Professional Server Service when you contact the Service Desk.

Requesting the Service
Please click here to initiate an email request via the Remedy Service Desk ticketing system.

Availability and Hours
Services are available during standard business hours:
  • Monday through Friday - 9am to 5pm
Availability and hours for individual services can vary depending on the project.

Cost
Rates for professional services are assessed on a case by case basis. For more information on services and a rate estimate for your requirement, please contact Server Support (see contact information at the bottom of this page).

Related Services and Links
CUMC IT Server Support Services
Collocation Services
Shared Disk Services
Application Support

Owning Group
CUMC IT Server Support


Service Level Agreement
Severity Level Target Response Time Definition
Emergency Less than 30 minutes High-impact problem where business is continuing but is significantly impaired
High Less than 2 business hours Time-sensitive issues important to productivity or causing a significant customer concern
Normal Less than 8 business hours Issue that does not have significant current business impact.  For example; software installation or long-term request resolution that may require assistance from outside of CUMC
Low Less than 2 business days This is a request for new install and/or new access and/or an external hardware or software vendor is involved in resolution

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Last updated 12/15/2011

 
 
 
 
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