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  Service Catalog - Network and Phone

Automated Call Distribution
Service is for Faculty and Staff
ACD lets incoming calls for a department or group be routed to designated phones that are idle.

Automated Attendant
Service is for Faculty and Staff
Gives callers the ability to press an assigned number(s) on the keypad to reach a department or individual after calling a main number.

Firewall Exceptions
Service is for Faculty and Staff
To provide a secure campus network, CUMC is blocking default open access from the Internet in to the CUMC network, with some ports and protocols (SMTP and NetBIOS) blocked on outgoing. To permit legitimate institutional business functions a Firewall Exception Request can be submitted to the CUMC IT Information Security group. The owner of the system requiring the exclusion must be a Director-level or above person, or a Department or Division Administrator (or a designated Departmental or Divisional System administrator), or a senior faculty member, and must be the person to submit the request.

Moves - Computing Relocation
Service is for Faculty and Staff
Moving computers and peripherals requires assurance of network connectivity and sometimes configuration changes. CUMC IT technicians can help coordinate with other technical groups as needed and verify that your equipment stays connected.

Page Services
Service is for Faculty and Staff
Pagers are still in use today in places where mobile phones typically cannot reach users, and also in places where the operation of the radio transmitters contained in mobile phones is problematic or prohibited.

Telephone Services
Service is for Faculty and Staff
The majority of the Medical Center locations are supported by the NORTEL SL-100 Telecommunications system using Meridian multi-lines phones. The Meridian phones have a variety of features and functions that can be ordered in different configurations to meet specific requirements. Single line phones and analog lines (for fax, modems, and veriphones) are also available on the system.

VPN
Service is for Faculty,  Staff and Students
The Virtual Private Network service provides an encrypted connection for your computer to connect to resources on the secured campus network from off-campus.

Wired Network
Service is for Faculty,  Staff and Students
The CUMC campus has a Fast or Gigabit Ethernet LAN for work, research and academic use. All computers, networked printers, and other peripherals connecting to the wired network must register for a network connection before they will be allowed access. This rule is to help provide a secure network and comply with HIPAA regulations, as our network is shared with the New York-Presbyterian Hospital.

Wireless Network
Service is for Faculty,  Staff and Students
There are two wireless networks on the CUMC campus, with availability only in specific areas. The Athens network is encrypted and requires special configuration on the computer, in addition to logging in with a UNI and password each time you would like to connect. The guest-net wireless network is not encrypted and does not require special configuration or login, however many intranet sites and applications cannot be accessed when using guest-net.

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Last updated 12/13/2011

 
 
 
 
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