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For support: call extension 5-Help (212-305-4357) or email us

 
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Exchange
Service is for Faculty and Staff
CUMC IT Exchange accounts are available for users in the CUMC community, and enable rich and efficient access to a host of features such as email, Calendars and meetings, attachments, the CUMC global address book, and integration with SharePoint calendar in addition to many other features.

Service Description
Server Support provides Exchange account users with:

  • Access to e-mails, schedules, appointments, attachments, and meeting information using Outlook Anywhere
  • Access to all e-mails, schedules, appointments, attachments, and meeting information using Microsoft Outlook Web Access from any internet browser
  • A 1GB mail-box
  • Virus scanning for e-mails
  • Secure and safe backup for all e-mails, schedules, appointments, and meeting information on CUMC IT Exchange Server
  • Delegate access and sharing for mail and calendar
  • Seamless integration for team collaboration using SharePoint (requires SharePoint accounts)
  • Exchange accounts can also be accessed from PDA devices such as iPhone, Blackberry and Palm (in some cases, users may have to purchase a data plan from the wireless service provider for accessing Exchange accounts. For details contact Service Desk at 5-Help.)
Using the Service
For basic assistance or to report any issues please contact the CUMC IT Service Desk:
Phone extension 5-Help (212-305-4357), option 5
Email 5help@columbia.edu

Requesting the Service
To request a new account please submit the Exchange Account Request form online.

Availability and Hours
  • This service is available 7 days a week, 24 hours a day. Scheduled and emergency maintenance may require occasional downtime.
  • Technical Support is available during the CUMC IT Service Desk's hours of operation:
    • Monday through Friday - 7:30am to 7:30pm
    • Saturday - 9am to 5pm
    • Sunday - 10am to 6pm

Cost
Standard Exchange account rate per user account is $120.00 per year. For more information about non-standard Exchange rates and services please click here to initiate an email request via the Remedy Service Desk ticketing system.

Related Services and Links
Outlook for Exchange Accounts
Server Support Services
Domain Account Services
Columbia Email Services

Owning Group
CUMC IT Server Support

Service Level Agreement
Severity Level Target Response Time Definition
Emergency Less than 30 minutes High-impact problem where business is continuing but is significantly impaired
High Less than 2 business hours Time-sensitive issues important to productivity or causing a significant customer concern
Normal Less than 8 business hours Issue that does not have significant current business impact.  For example; software installation or long-term request resolution that may require assistance from outside of CUMC
Low Less than 2 business days This is a request for new install and/or new access and/or an external hardware or software vendor is involved in resolution

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Last updated 1/27/2012

 
 
 
 
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