Email

Email accounts are provided for students and most full time faculty and staff at Columbia. These accounts are the official work and/or academic email address for Columbia correspondence. They can be checked via the CubMail online web based program or configured to use an email client. Exchange accounts are also available from CUMC IT for those who would like to use advanced features such as Calendar sharing with the CUMC community.

Service Description
The service includes automatic backups of mail stored on Cyrus servers, support for secure protocols for sending and retrieving mail, and extensive spam-filtering. The Cyrus Mail system stores mailboxes and provides for access using internet standards IMAP and POP. Almost any email program can be configured to access your Columbia email account, though Outlook is the only standard supported program by CUMC IT.

Exchange accounts can also be provided for a fee for those who would like to use Outlook's shared Calendar and other features with others in the CUMC community.

Using the Service For basic assistance or to report any issues please contact the CUMC IT Service Desk: Phone extension 5-Help (212-305-4357), option 5 Email 5help@columbia.edu

Requesting the Service
Columbia Email accounts are automatically given to qualifying faculty, staff and students. They become available within 24 hours of Activating your UNI.
To inquire about Columbia employed or enrolled faculty, staff or students who did were not able to activate an email account, please contact the CUMC IT Service Desk at extension 5-Help, option 5.

Availability and Hours This service is available 7 days a week, 24 hours a day. Scheduled and emergency maintenance may require occasional downtime. Technical Support is available during the CUMC IT Service Desk's hours of operation: Monday through Friday - 7:30am to 7:30pm Saturday - 9am to 5pm Sunday - 10am to 6pm

Cost
Columbia Email accounts are free for full time faculty, staff and students.

Related Services and Links
myUNI - activate and manage your UNI and email
About Columbia Email - information about using your email account
Exchange Accounts
UNI Accounts

Owning Group
CUIT

Policy
Columbia Acceptable Use of Resources Policy

Service Level Agreement There is currently no defined SLA for this service. Any system-wide issues with this Service are treated as highest priority due to its importance for all Columbia faculty, staff and students.