Technical Support provided by the CUMC IT Service Desk is provided for free to CUMC IT faculty, staff and students. This includes initial troubleshooting, diagnosis and resolution when possible. Depending on the request or issue, escalation to higher tier technicians or other support groups may be necessary.
CROWN is the name of the electronic health record for ColumbiaDoctors. The CROWN team works closely with the Allscripts team and representatives from across ColumbiaDoctors to implement this transformative technology.
CUMC IT has partnered with Dell Computer to allow departments on the CUMC campus to lease desktop and laptop computers. This program provides individual departments the ability to spread the cost of technology over a period of three years.
The CUMC IT Desktop Support team can provide advanced technical support services for almost any issue, both at deskside or via eSupport. Support for faculty and staff is fee based, while student support is provided for free as needed.
eSupport is a service that allows CUMC IT technicians to remotely connect to your computer - with your consent - to make the troubleshooting process faster and easier. eSupport lets the technician view your computer screen, control the cursor and keyboard, and use a chat dialog window to communicate with you as they're troubleshooting. This eliminates over the phone instruction and the wait involved with having a technician come out in person.
Moving computers and peripherals requires assurance of network connectivity and sometimes configuration changes. CUMC IT technicians can help coordinate with other technical groups as needed and verify that your equipment stays connected.
The CUMC campus has a Fast or Gigabit Ethernet LAN for work, research and academic use. All computers, networked printers, and other peripherals connecting to the wired network must register for a network connection before they will be allowed access. This rule is to help provide a secure network and comply with HIPAA regulations, as our network is shared with the New York-Presbyterian Hospital.
There are two wireless networks on the CUMC campus, with availability only in specific areas. The Athens network is encrypted and requires special configuration on the computer, in addition to logging in with a UNI and password each time you would like to connect. The guest-net wireless network is not encrypted and does not require special configuration or login, however many intranet sites and applications cannot be accessed when using guest-net.
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