CUMC IT Server Support can provide reliable Collocation Services from its data centers. These data centers provide a secure location and network connectivity for servers, disks, or network equipment. The infrastructure in the data centers is HIPAA compliant.
Service Description
Collocation Services can grow based on your needs. Space can be rented by “U” or by racks. You have complete control over your equipment with the speed and secure connectivity we offer from the data centers.
Standard services provided by Server Support under Collocation Services for clients include:
Equipment rack space
Help for labeling rack, cables and equipment
Electrical connectivity with dual power connections; centralized UPS and generator provide redundant power when the power grid fails
Hardware installation assistance
Use of network infrastructure
Secure fire walls and intrusion detection systems deployed at the campus network border to the Internet
Remote management access
Shut down or power up during emergencies
Physical security and access control programmed into CUMC ID card (in case of CUMC IT’s delegate SunGard, CUMC ID and a government issued photo id)
Provision of services at the loading dock, freight elevator, and crash carts
24x7 monitoring of the data centers, physical security, and security personnel in the buildings with CCTV camera monitoring both outside and inside the data centers
CUMC IT Service Desk support during normal CUMC working days and weekends
Using the Service
For basic assistance or to report any issues please contact the CUMC IT Service Desk: Phone extension 5-Help (212-305-4357), option 5 Email5help@columbia.edu
Requesting the Service
Please click here to initiate an email request via the Remedy Service Desk ticketing system.
Availability and Hours
This service is available 7 days a week, 24 hours a day. Scheduled and emergency maintenance may require occasional downtime.
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