Automated Attendant
Gives callers the ability to press an assigned number(s) on the keypad to reach a department or individual after calling a main number.

Service Description
Callers will hear a list of options when they dial a specific number, allowing them to select the appropriate number(s) to reach a specific department or individual (ex: press 1 for Surgery, 2 for Dr. Smith, 3 for Jane Rodriguez).

Using the Service For questions please contact CUMC Telecom: Email cumc-telecom@columbia.edu Phone (212) 305-7777

Requesting the Service
Please click here to initiate an email request via the Remedy Service Desk ticketing system.

Availability and Hours This service is available 7 days a week, 24 hours a day Support for troubleshooting or questions is available during normal business hours: Monday through Friday - 9:00am to 5:00pm

Cost

• Call processing Menu Set-up: $500
• Call processing Menu Modification: $100
• Call Processing Menu Set-up per level: $33