Automated Call Distribution
ACD lets incoming calls for a department or group be routed to designated phones that are idle.

Service Description
Phones in your department can be designated to receive calls via Automated Call Distribution, allowing them to receive incoming calls if idle when other phones are busy. This insures that callers will receive as prompt attention as possible and that staff will have calls routed to them when appropriate. ACD phones are still able to receive direct calls and operate with the features found on standard phones, and can be removed from the ACD system as needed throughout the day.

Using the Service For questions please contact CUMC Telecom: Email cumc-telecom@columbia.edu Phone (212) 305-7777

Requesting the Service
Please click here to initiate an email request via the Remedy Service Desk ticketing system.

Availability and Hours This service is available 7 days a week, 24 hours a day Support for troubleshooting or questions is available during normal business hours: Monday through Friday - 9:00am to 5:00pm

Emergency support may be available outside of these hours by direct contact with Telecom on-call staff.

Cost
Cost is determined based on the project's scope.

Related Services and Links
CUMC Telecommunications Services site
Automated Attendant
Long Distance Services
Paging Services
Telephone Services

Owning Group
CORE Resources

Guidelines

Service Level Agreement