Work Order System


In addition to submitting work orders and service requests, you can also review your work order history and approve service requests from any computer by using the online Work Order System.

 

Need help? CLICK HERE to download step-by-step instructions for how to access the online Work Order System. You may also click on any of the Help tabs located on the upper right hand side of the Work Order System main landing page (UNI login required).

 

 

 

Submit a New Work Order/Service Request

Standard Work Orders and Service Requests should be submitted online (UNI login required).

 

IMPORTANT NOTE: For situations that require immediate attention—including situations that pose a life safety/health hazard or cause major property damage, such as fires, floods, and backups—call the Facilities Management Customer Service Center immediately at 305-HELP (4357) and select option 3, Monday through Friday from 8 a.m. to 5 p.m. All other times, call call Public Safety at call Public Safety at 305-8100 for routine matters or 305-7979 for an on-campus emergency.

 

CLICK HERE to submit a new work order or service request. Be sure to have the following information available when submitting a request, either online or via telephone:

  • Contact person's name, UNI, phone number, and email address
  • Location where service is needed (including building, floor, and room number)
  • Description of the service required—please be as detailed as possible when describing the service requested
  • For chargeable services, the appropriate ARC information (service requests will not be created without correct ARC information)

 

Once submitted, each request will be logged into the Facilities Help Desk system and the contact person listed in the request will receive an email confirmation. The work order will then be assigned to the appropriate technician, who will work resolve the issue as quickly as possible.

 

 

 

Check on Work Order/Service Request

You may also check on the status of a Work Order or Service Request any time online.

 

CLICK HERE to log on to the Work Order/Service Request webportal (UNI login required). Once logged on, select “Check on a Work Order/Service Request.” From here, you may select a date range to see all of you submitted work orders and service requests listed from most-recent to oldest. To open a specific work order or servie request to review the reqest as well as update progress updates or technician's notes, simply click on the work order number.

 

 

 

Approve or Deny Service Request Estimates

Using the online webportal, you may also approve or decline Service Request estimates. All service request estimates must be approved within 30 days or the request will be cancelled and a new request will need to be submitted.

 

CLICK HERE to log on to the Work Order/Service Request webportal (UNI login required). Once logged on, select “Approve/Deny a Service Request.” This page will allow you to see the cost estimate on each service you request. You can approve or decline the service and retain the cost history all in one central location.

 

 

 

Need Help? Contact Facilities Management

212-305-Help (4357), select 'Option 3'
cumc.facilities@columbia.edu
Monday-Friday: 8 a.m. to 5 p.m.
All other times, call Public Safety at
305-8100 for routine matters or
305-7979 for an on-campus emergency.

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Facilities Operations

650 West 168th Street
Black Building, Room B-02
New York, NY 10032
Tel: 212-305-4357 (Option 3)
Fax: (212) 305-1026
cumc.facilities@columbia.edu

Parking Office

Parking
650 West 168th Street
Black Building, Room B-02
New York, NY 10032
Tel: (212) 305-1056
Fax: (212)305-1026
cumc.parking@columbia.edu

Housing Services

50 Haven Avenue
Bard Hall, 1st Floor
New York, NY 10032
Tel: 212-304-7000
or 212-305-4357 (Option 2)
cumc.housing@columbia.edu

 

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